*** ***Thank you for your email dated February 25,regarding the above captioned claimI havereviewed this file in its entirety as well as *** ***' complaintI certainly understand *** ***'frustration regarding the water loss and the subsequent interaction with *** *** We did
deny*** ***' water loss based upon information received at that time*** *** was attempting todiscuss the reason for the denial and was having difficulty in communicating the denial in a way ***
*** understoodHe admits that he chuckled, but not out of laughter at *** ***: situation, merelyat his inability to explain the situation in a way that made sense to *** ***He regrets the hardfeelings this caused.The coverage investigation has been reopened in this matter*** *** called *** ***#, the adjusterin this matter, to discuss further developments after hiring a plumber to address the leakWe reopenedthe investigation, and hope to investigate the home soon to gain further insight as to the cause of theleak, as the initial cause of loss may have been inaccurate*** ***' tenant is incarcerated at themoment, which caused some confusion regarding the occupancy of the home initially as well as thecause of lossWe are hopeful his incarceration will not cause difficulty in investigating this loss, but arein contact with *** *** and are making efforts to move this matter forward.We appreciate your assistance in this matter, and welcome any questions you may have.Sincerely,*** *** ***###-###-####***
This statement is so "untrue". I have never had a Golden Retriever in my whole life, only Shepherds. I had a Shepherd when I moved there. They had asked if I had a security system (which I could not afford) and I stated to them "No I have a German Shepherd can I get a discount for that" and never once stated to them I had a Golden Retriever. I would also like to see where they got this statement. I have had my dog since he was 5 weeks old, and he is surely not a vicious dog. I have many people to testify on behalf of my dog. I am a Single Women with a child and having a dog can scare off someone trying to rob me. Would they prefer to have someone brake into my home and steal all my belongings and have a "Big Claim" or have a dog. My neighbor and others got robbed last Summer and the only reason I didn't is because of my dog. I have never been told by my Agent or Motorists Mutual that I couldn't have a Shepherd (it's not a Pit Bull). Also, why wasn't something said to me at time I was insured or earlier when claim was filed. It seems to me they just want to keep coming up with different excuses. I guess 6 on Your Side needs to be notified of this situation too. Also, why are they still taking money out of my account. 9 years of paying and because of this, now I'm not going to have any coverage on my home. This is all so unfair.
Regards, [redacted]
Thank you for the opportunity to evaluate and to respond to the consumers inquiry. Our research findings indicate the consumer did receive the requested insurance coverage for the designated period of time and that $648.09 remains due from the consumer for this...
coverage. However, since the consumer has been a long term customer, we are waiving the remaining premium balance due.
Thank you for bringing our policyholder’s complaint to our attention.
This homeowner’s policy was written in 2002 through our agent, [redacted]. Our contract with the agency was terminated on 8-31-2014. The policy was non-renewed on the first...
available date after the agency termination date.
We mailed a Non-Renewal Notice to the insured on March 31, 2015.
I spoke to our policyholder to explain why the policy was non-renewed, and told him that a Non-Renewal Notice had been mailed to his home address in March. I advised he must find an agent to place coverage for him. Motorists Insurance has provided a coverage binder from the date of lapse till August 26, 2015 to prevent his mortgage company from charging him for a gap in coverage and give him time to find a new agent.
Sincerely,
Lorraine V[redacted]
Motorists Insurance Group
###-###-####
This letter will confirm receipt of your complaint filed April 17, 2017 regarding a claim filed with our office on March 1, 2017. Please allow me to provide a brief timeline of the events to assist you with this matter: Ø 3/1/17 Claim reported via Website - report of water in...
garage damaging equipment. A detailed voice mail left by Scot D’[redacted] on our insured’s voice mail to discuss the claim. Ø 3/3/17 Verbal contact made with Ms. [redacted]. Our Resolution Specialist explained coverage and discussed the next steps. He then mailed the applicable claims forms to Ms. [redacted]. Ø 3/3/17 Ms. [redacted] emailed our Resolution Specialist questioning why someone was not coming to her house to check on equipment. Scot responded the same day and via telephone call to discuss the concerns and left a voice mail message. Ø 3/6/17 Ms. [redacted] called back and advised she was getting the damaged equipment checked. Ø 3/16/17 Scot D’[redacted] called to follow up on claim and left a voicemail. Ø 3/20/17 Claims forms were received. Our Resolution Specialist did not receive documentation if the items could be repaired. He emailed Ms. [redacted] requesting the additional information. Ø 3/21/17 Ms. [redacted] emailed advising she dropped everything off at Home Depot. Ø 3/24/17 Scot D’[redacted] called to follow up on his email request and left voice mail message Ø 3/27/17 Ms. [redacted] faxed over 2 of the estimates. Ø 4/5/17 Ms. [redacted] faxed over 2 more of the estimates. Ø 4/6/17 Ms. [redacted] sent an e-mail advising that she faxed over two more estimates. Ø 4/14/17 Ms. [redacted] faxed over the Toro blower and Ryobi pressure washer invoices. These were the missing items previously requested. Ø 4/17/17 Ms. [redacted] e-mailed requesting a status. Ø 4/17/17 The final Home Depot Service Certificates received for processing. Ø 4/17/17 Claim processed and payment was issued. Total claim payment 1,744.93 less 500 deductible = 1,244.93 While I do understand Ms. [redacted]’s concern with the timeline, we did not have all of the information needed to finalize the claim until April 14. We will also discuss this matter in detail with our Resolution Specialist to ensure that all communication was detailed and all follow-ups were of the highest level of professionalism. Should you need any additional information, please do not hesitate to contact me. Sincerely, Brad J[redacted] Director of Property Claims brad.j[redacted]@motoristsgroup.com ###-###-####
We received your letter dated 8/11/2016 regarding the non-renewal of Ms. [redacted]s homeowner policy. This homeowner policy was non-renewed effective 9/28/2016 because it is an unsupported (monoline) policy with a loss in the past three years. This violates the terms and conditions of our...
underwriting guidelines. Additionally, we confirmed that the insured owns a German Shepherd, a breed which is not eligible per our underwriting guidelines. On 8/3/2016, the insured spoke with our Customer Service Representative in regards to the non-renewal. She requested a letter stating the reasons for the non-renewal in detail. She also requested a copy of a company notice from 9/2/2013 stating that her deductible was increasing to $1,000, and for the photos that the Claims Adjuster took of the hot water heater. The condition of the hot water heater was a concern noted by the adjuster. I provided both letters to the CSR on 8/4/2016 via e-mail, and she sent them and the requested photos to the insured via the postal service on that date. The insured also requested a refund of unearned premium. Since the policy is being non-renewed there is no additional premium to be refunded. In regards to the claim, [redacted] submitted a claim for water damage on December 2, 2015. The claim was assigned to Chris M**, who made contact and inspected the insured’s home on December 2, 2015. At the inspection Chris M** completed a scope of the water damage. An estimate of the damage was written and p**ment issued on December 3, 2015. Chris explained to the insured that there m** be additional damage that could not be seen, however that damage could not be determined until a contractor began working on the repairs. Ms. [redacted] did express some concerns to Shelly Bower, Chris’s Team Lead, about the claims process and if all the water damage was estimated. Shelly asked Ms. [redacted] to send her photos of any water damage that she felt Chris did not see. The photos submitted did not appear to show any additional damage. Shelly encouraged the insured to have her contractor contact Chris so that they could discuss the damage. Ms. [redacted] did have her contractor contact Chris and they discussed the claim. They agreed that once the work started, if additional damage was found, Chris and the contractor would address. Once work began there was additional damage found and Chris worked with Ms. [redacted]s contractor to reach an agreed cost to repair the additional water damage. The estimate for the additional damage was completed and a second actual cash value paynt was sent to the insured on February 4, 2016, with the understanding that once the work was complete the depreciation held back would be sent to the insured. Chris was contacted in July by Ms. [redacted] and advised that the work was finished. Final payment was sent to the insured on August 1, 2016. Please contact me if you have any other questions. Sincerely, Mindy M[redacted]
Statements are untrue. I also feel my Insurance should be reinstated. I have always had a German Shepherd since I've had Insurance with them. I am still waiting on the underwriter's notes and the letter that is to have the statement removed about "property in poor condition". Also, the picture that I sent to [redacted] did show more damage. She was the one who asked me to take better pictures and send to her. [redacted] also agreed that the pictures did show more damage then the ones Chris M** took. Also, I never did receive the original letter stating that my deductible was going from $500.00 to $1,000.00, from 2 years ago or so when I asked. And if deductible went up then my premium (payments) should of went down, since I went with the least deductible. I do believe changes were made to my policy without my knowledge.
Regards* [redacted]
We are in receipt of the complaint filed by customer [redacted] and have reviewed the same.
This involved an auto accident where our insured rear ended Mr. [redacted]. Mr. [redacted] presented a repair estimate to us from [redacted] for replacement of his rear bumper...
cover in the amount of $938.88. We reviewed the repair estimate and since the vehicle involved (a 2012 [redacted] Outlander) was 3 years old we were able to use a reconditioned rear bumper cover which brought the repairs to $907.60. The settlement check and a copy of our estimate were sent to Mr. [redacted] on 04-17-2015.
A few weeks later we received a call from [redacted] stating they could not locate a reconditioned rear bumper after all. Our appraiser contacted [redacted] who got in touch with [redacted] to discuss this. [redacted] advised that a replacement rear bumper could be ordered and then painted with whatever texture needed to match the front bumper. As such, our appraiser wrote a supplement estimate and sent another settlement check to the customer for an additional $87.30, bringing the total of repairs to $994.90.
A week later we received a phone call from the customer saying his body shop could not properly texture the rear bumper to match his existing front bumper. We offered to have this done at a different body shop. The customer rejected this offer and then stated he also wanted his undamaged front bumper and rocker moldings replaced so they would match a new rear bumper. We felt we were not responsible for this matching issue because of [redacted]’s parts problems so instead offered an appearance allowance as a compromise to settle this claim. It was decided to instead get an independent appraisal company involved to get an unbiased opinion. As such, we hired Property Damage Appraisers (PDA) who inspected the customer’s vehicle. Their report came back agreeing with our initial estimate (to replace the rear bumper only with a remanufactured bumper), with their repair estimate totaling $902.91.
Motorists has presented all the paperwork and findings to the customer, paid him $994.90 to date, and offered an appearance allowance of $600. The customer has rejected this and is also asking for a new front bumper cover and rocker moldings. These will cost around an additional $2,000 to replace.
Motorists feels we are not responsible for any matching issue because of a parts problem involving [redacted]. We have written an accurate repair estimate, verified our figures with an independent appraisal company, sent the settlement checks, and even offered an additional $600 in appearance allowance. As such, we feel we have been more than fair with the customer on this claim.
We received a complaint from your office on May 21, 2015. Motorists Insurancereceived notice of the above auto loss on April 2, 2015, for a disputed liability auto loss.After the adjuster had contacted all parties in the loss and secured statements andinspections of the autos involved. We discussed...
the liability for the accident and made anoffer for settlement with Ms. [redacted] on April 22, 2015. The offer was keeping the totalloss auto less salvage or receiving a full check and Motorists salvaging the total loss auto.Ms. [redacted] wanted to discuss the offer with her husband and call back. The salvagepaperwork was received by Motorists Ins. and scanned into the file on April 27, 2015.The adjuster had been out of the office after this date, and we apologize for the delay ofpayment. However, a check was sent out on May 20, 2015, before receiving this Revdex.comcomplaint.Enclosed is a copy of the payment made to [redacted] for $1,305.00 being in fullsettlement of her loss. If, after reviewing the attached documentation, you have anyquestions or concerns, please contact me at the phone number or email shown below.Motorists Insurance Group[redacted]
[redacted]phone ###-###-#### ###-###-#### ext: 41500[redacted]
[redacted]
Thank you for forwarding Melissa
Ginther’s complaint and concern about her policy.
We have reviewed the account and found it has never been
surcharged due to prior claims history. The account has had the best rate
that our company has offered since its inception in...
2014.
We will cancel our policy on the effective date of her new policy
with [redacted]. To do so, we do require a signed request, or proof of the new
policy in the form of an ID or dec page.
On February, 29, 2016, [redacted] did call into our Customer
Service department and stated that she would supply us with the requested
documentation. As of today, we have not received any documentation
from her.
If I can be of further assistance
to you, please let me know. Thank you.
Thank you for forwarding [redacted]'s complaint about his policy.
On January 16, 2015 the Electronic Funds Transfer (EFT) payment was rejected due to no account could be located. A letter was emailed to [redacted] letting him know that his payment was rejected. We entered the...
bank information incorrectly from the EFT enrollment form that was signed by [redacted] in his agent's office. [redacted] also signed for his withdraw payments to be setup the effective date of his policy which was on the 16th and to withdrawal payments monthly.
The policy was lapsed for non-payment effective February 3, 2015. We then received a cancellation per insured's request to cancel the auto policy effective January 20, 2015. As of result of cancelling the policy effective January 20, 2015 a remaining balance of $46.01 was due.
We received a call in our Customer Service Department on April 6, 2015 from [redacted] regarding the $46.01 being due. The Customer Service Representative (CSR) he spoke to provided [redacted] with the information that was on the account. It showed $46.01 was due. There was a $36.01 earned premium due from January 8, 2015 to the cancellation date effective January 20, 2015. There was also a $10.00 late fee due. The CSR who [redacted] spoke to on April 6, 2015 waived the $10.00 late fee. This left a remaining premium of $36.01 due on [redacted]'s account. There was a change requested by [redacted] effective September 3, 2014 to add a 2000 Lexus. As of a result of the change the equity paid to date was January 8, 2015 not January 16, 2015.
Therefore, premium is due from January 8, 2015 to January 20, 2015 for the coverage provided.
As a courtesy we have decided to waive the $36.01 for [redacted].
If you have any questions, please let me know. Thank you.
In response to your rejection of our response dated 03/10/2016. We did receive a fax request to cancel from [redacted] on March 3, 2016 along with the documentation to cancel back to January 27, 2016. The cancelation was processed the next day and a letter along with a refund check was mailed on March 7, 2016.
I've attached a copy of her dated request and our cancelation letter which shows the refund check for $219.62 being sent directly to her. At this time we are closing our file.
*** ***Thank you for your email dated February 25,regarding the above captioned claimI havereviewed this file in its entirety as well as *** ***' complaintI certainly understand *** ***'frustration regarding the water loss and the subsequent interaction with *** *** We did
deny*** ***' water loss based upon information received at that time*** *** was attempting todiscuss the reason for the denial and was having difficulty in communicating the denial in a way ***
*** understoodHe admits that he chuckled, but not out of laughter at *** ***: situation, merelyat his inability to explain the situation in a way that made sense to *** ***He regrets the hardfeelings this caused.The coverage investigation has been reopened in this matter*** *** called *** ***#, the adjusterin this matter, to discuss further developments after hiring a plumber to address the leakWe reopenedthe investigation, and hope to investigate the home soon to gain further insight as to the cause of theleak, as the initial cause of loss may have been inaccurate*** ***' tenant is incarcerated at themoment, which caused some confusion regarding the occupancy of the home initially as well as thecause of lossWe are hopeful his incarceration will not cause difficulty in investigating this loss, but arein contact with *** *** and are making efforts to move this matter forward.We appreciate your assistance in this matter, and welcome any questions you may have.Sincerely,*** *** ***###-###-####***
This statement is so "untrue". I have never had a Golden Retriever in my whole life, only Shepherds. I had a Shepherd when I moved there. They had asked if I had a security system (which I could not afford) and I stated to them "No I have a German Shepherd can I get a discount for that" and never once stated to them I had a Golden Retriever. I would also like to see where they got this statement. I have had my dog since he was 5 weeks old, and he is surely not a vicious dog. I have many people to testify on behalf of my dog. I am a Single Women with a child and having a dog can scare off someone trying to rob me. Would they prefer to have someone brake into my home and steal all my belongings and have a "Big Claim" or have a dog. My neighbor and others got robbed last Summer and the only reason I didn't is because of my dog. I have never been told by my Agent or Motorists Mutual that I couldn't have a Shepherd (it's not a Pit Bull). Also, why wasn't something said to me at time I was insured or earlier when claim was filed. It seems to me they just want to keep coming up with different excuses. I guess 6 on Your Side needs to be notified of this situation too. Also, why are they still taking money out of my account. 9 years of paying and because of this, now I'm not going to have any coverage on my home. This is all so unfair.
Regards, [redacted]
Thank you for the opportunity to evaluate and to respond to the consumers inquiry. Our research findings indicate the consumer did receive the requested insurance coverage for the designated period of time and that $648.09 remains due from the consumer for this...
coverage. However, since the consumer has been a long term customer, we are waiving the remaining premium balance due.
Thank you for bringing our policyholder’s complaint to our attention.
This homeowner’s policy was written in 2002 through our agent, [redacted]. Our contract with the agency was terminated on 8-31-2014. The policy was non-renewed on the first...
available date after the agency termination date.
We mailed a Non-Renewal Notice to the insured on March 31, 2015.
I spoke to our policyholder to explain why the policy was non-renewed, and told him that a Non-Renewal Notice had been mailed to his home address in March. I advised he must find an agent to place coverage for him. Motorists Insurance has provided a coverage binder from the date of lapse till August 26, 2015 to prevent his mortgage company from charging him for a gap in coverage and give him time to find a new agent.
Sincerely,
Lorraine V[redacted]
Motorists Insurance Group
###-###-####
This letter will confirm receipt of your complaint filed April 17, 2017 regarding a claim filed with our office on March 1, 2017. Please allow me to provide a brief timeline of the events to assist you with this matter: Ø 3/1/17 Claim reported via Website - report of water in...
garage damaging equipment. A detailed voice mail left by Scot D’[redacted] on our insured’s voice mail to discuss the claim. Ø 3/3/17 Verbal contact made with Ms. [redacted]. Our Resolution Specialist explained coverage and discussed the next steps. He then mailed the applicable claims forms to Ms. [redacted]. Ø 3/3/17 Ms. [redacted] emailed our Resolution Specialist questioning why someone was not coming to her house to check on equipment. Scot responded the same day and via telephone call to discuss the concerns and left a voice mail message. Ø 3/6/17 Ms. [redacted] called back and advised she was getting the damaged equipment checked. Ø 3/16/17 Scot D’[redacted] called to follow up on claim and left a voicemail. Ø 3/20/17 Claims forms were received. Our Resolution Specialist did not receive documentation if the items could be repaired. He emailed Ms. [redacted] requesting the additional information. Ø 3/21/17 Ms. [redacted] emailed advising she dropped everything off at Home Depot. Ø 3/24/17 Scot D’[redacted] called to follow up on his email request and left voice mail message Ø 3/27/17 Ms. [redacted] faxed over 2 of the estimates. Ø 4/5/17 Ms. [redacted] faxed over 2 more of the estimates. Ø 4/6/17 Ms. [redacted] sent an e-mail advising that she faxed over two more estimates. Ø 4/14/17 Ms. [redacted] faxed over the Toro blower and Ryobi pressure washer invoices. These were the missing items previously requested. Ø 4/17/17 Ms. [redacted] e-mailed requesting a status. Ø 4/17/17 The final Home Depot Service Certificates received for processing. Ø 4/17/17 Claim processed and payment was issued. Total claim payment 1,744.93 less 500 deductible = 1,244.93 While I do understand Ms. [redacted]’s concern with the timeline, we did not have all of the information needed to finalize the claim until April 14. We will also discuss this matter in detail with our Resolution Specialist to ensure that all communication was detailed and all follow-ups were of the highest level of professionalism. Should you need any additional information, please do not hesitate to contact me. Sincerely, Brad J[redacted] Director of Property Claims brad.j[redacted]@motoristsgroup.com ###-###-####
We received your letter dated 8/11/2016 regarding the non-renewal of Ms. [redacted]s homeowner policy. This homeowner policy was non-renewed effective 9/28/2016 because it is an unsupported (monoline) policy with a loss in the past three years. This violates the terms and conditions of our...
underwriting guidelines. Additionally, we confirmed that the insured owns a German Shepherd, a breed which is not eligible per our underwriting guidelines. On 8/3/2016, the insured spoke with our Customer Service Representative in regards to the non-renewal. She requested a letter stating the reasons for the non-renewal in detail. She also requested a copy of a company notice from 9/2/2013 stating that her deductible was increasing to $1,000, and for the photos that the Claims Adjuster took of the hot water heater. The condition of the hot water heater was a concern noted by the adjuster. I provided both letters to the CSR on 8/4/2016 via e-mail, and she sent them and the requested photos to the insured via the postal service on that date. The insured also requested a refund of unearned premium. Since the policy is being non-renewed there is no additional premium to be refunded. In regards to the claim, [redacted] submitted a claim for water damage on December 2, 2015. The claim was assigned to Chris M**, who made contact and inspected the insured’s home on December 2, 2015. At the inspection Chris M** completed a scope of the water damage. An estimate of the damage was written and p**ment issued on December 3, 2015. Chris explained to the insured that there m** be additional damage that could not be seen, however that damage could not be determined until a contractor began working on the repairs. Ms. [redacted] did express some concerns to Shelly Bower, Chris’s Team Lead, about the claims process and if all the water damage was estimated. Shelly asked Ms. [redacted] to send her photos of any water damage that she felt Chris did not see. The photos submitted did not appear to show any additional damage. Shelly encouraged the insured to have her contractor contact Chris so that they could discuss the damage. Ms. [redacted] did have her contractor contact Chris and they discussed the claim. They agreed that once the work started, if additional damage was found, Chris and the contractor would address. Once work began there was additional damage found and Chris worked with Ms. [redacted]s contractor to reach an agreed cost to repair the additional water damage. The estimate for the additional damage was completed and a second actual cash value paynt was sent to the insured on February 4, 2016, with the understanding that once the work was complete the depreciation held back would be sent to the insured. Chris was contacted in July by Ms. [redacted] and advised that the work was finished. Final payment was sent to the insured on August 1, 2016. Please contact me if you have any other questions. Sincerely, Mindy M[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Statements are untrue. I also feel my Insurance should be reinstated. I have always had a German Shepherd since I've had Insurance with them. I am still waiting on the underwriter's notes and the letter that is to have the statement removed about "property in poor condition". Also, the picture that I sent to [redacted] did show more damage. She was the one who asked me to take better pictures and send to her. [redacted] also agreed that the pictures did show more damage then the ones Chris M** took. Also, I never did receive the original letter stating that my deductible was going from $500.00 to $1,000.00, from 2 years ago or so when I asked. And if deductible went up then my premium (payments) should of went down, since I went with the least deductible. I do believe changes were made to my policy without my knowledge.
Regards* [redacted]
We are in receipt of the complaint filed by customer [redacted] and have reviewed the same.
This involved an auto accident where our insured rear ended Mr. [redacted]. Mr. [redacted] presented a repair estimate to us from [redacted] for replacement of his rear bumper...
cover in the amount of $938.88. We reviewed the repair estimate and since the vehicle involved (a 2012 [redacted] Outlander) was 3 years old we were able to use a reconditioned rear bumper cover which brought the repairs to $907.60. The settlement check and a copy of our estimate were sent to Mr. [redacted] on 04-17-2015.
A few weeks later we received a call from [redacted] stating they could not locate a reconditioned rear bumper after all. Our appraiser contacted [redacted] who got in touch with [redacted] to discuss this. [redacted] advised that a replacement rear bumper could be ordered and then painted with whatever texture needed to match the front bumper. As such, our appraiser wrote a supplement estimate and sent another settlement check to the customer for an additional $87.30, bringing the total of repairs to $994.90.
A week later we received a phone call from the customer saying his body shop could not properly texture the rear bumper to match his existing front bumper. We offered to have this done at a different body shop. The customer rejected this offer and then stated he also wanted his undamaged front bumper and rocker moldings replaced so they would match a new rear bumper. We felt we were not responsible for this matching issue because of [redacted]’s parts problems so instead offered an appearance allowance as a compromise to settle this claim. It was decided to instead get an independent appraisal company involved to get an unbiased opinion. As such, we hired Property Damage Appraisers (PDA) who inspected the customer’s vehicle. Their report came back agreeing with our initial estimate (to replace the rear bumper only with a remanufactured bumper), with their repair estimate totaling $902.91.
Motorists has presented all the paperwork and findings to the customer, paid him $994.90 to date, and offered an appearance allowance of $600. The customer has rejected this and is also asking for a new front bumper cover and rocker moldings. These will cost around an additional $2,000 to replace.
Motorists feels we are not responsible for any matching issue because of a parts problem involving [redacted]. We have written an accurate repair estimate, verified our figures with an independent appraisal company, sent the settlement checks, and even offered an additional $600 in appearance allowance. As such, we feel we have been more than fair with the customer on this claim.
Motorists Insurance Group
Dwayne L.[redacted]
[redacted]
###-###-####
[redacted]
We received a complaint from your office on May 21, 2015. Motorists Insurancereceived notice of the above auto loss on April 2, 2015, for a disputed liability auto loss.After the adjuster had contacted all parties in the loss and secured statements andinspections of the autos involved. We discussed...
the liability for the accident and made anoffer for settlement with Ms. [redacted] on April 22, 2015. The offer was keeping the totalloss auto less salvage or receiving a full check and Motorists salvaging the total loss auto.Ms. [redacted] wanted to discuss the offer with her husband and call back. The salvagepaperwork was received by Motorists Ins. and scanned into the file on April 27, 2015.The adjuster had been out of the office after this date, and we apologize for the delay ofpayment. However, a check was sent out on May 20, 2015, before receiving this Revdex.comcomplaint.Enclosed is a copy of the payment made to [redacted] for $1,305.00 being in fullsettlement of her loss. If, after reviewing the attached documentation, you have anyquestions or concerns, please contact me at the phone number or email shown below.Motorists Insurance Group[redacted]
[redacted]phone ###-###-#### ###-###-#### ext: 41500[redacted]
[redacted]
Thank you for forwarding Melissa
Ginther’s complaint and concern about her policy.
We have reviewed the account and found it has never been
surcharged due to prior claims history. The account has had the best rate
that our company has offered since its inception in...
2014.
We will cancel our policy on the effective date of her new policy
with [redacted]. To do so, we do require a signed request, or proof of the new
policy in the form of an ID or dec page.
On February, 29, 2016, [redacted] did call into our Customer
Service department and stated that she would supply us with the requested
documentation. As of today, we have not received any documentation
from her.
If I can be of further assistance
to you, please let me know. Thank you.
Thank you for forwarding [redacted]'s complaint about his policy.
On January 16, 2015 the Electronic Funds Transfer (EFT) payment was rejected due to no account could be located. A letter was emailed to [redacted] letting him know that his payment was rejected. We entered the...
bank information incorrectly from the EFT enrollment form that was signed by [redacted] in his agent's office. [redacted] also signed for his withdraw payments to be setup the effective date of his policy which was on the 16th and to withdrawal payments monthly.
The policy was lapsed for non-payment effective February 3, 2015. We then received a cancellation per insured's request to cancel the auto policy effective January 20, 2015. As of result of cancelling the policy effective January 20, 2015 a remaining balance of $46.01 was due.
We received a call in our Customer Service Department on April 6, 2015 from [redacted] regarding the $46.01 being due. The Customer Service Representative (CSR) he spoke to provided [redacted] with the information that was on the account. It showed $46.01 was due. There was a $36.01 earned premium due from January 8, 2015 to the cancellation date effective January 20, 2015. There was also a $10.00 late fee due. The CSR who [redacted] spoke to on April 6, 2015 waived the $10.00 late fee. This left a remaining premium of $36.01 due on [redacted]'s account. There was a change requested by [redacted] effective September 3, 2014 to add a 2000 Lexus. As of a result of the change the equity paid to date was January 8, 2015 not January 16, 2015.
Therefore, premium is due from January 8, 2015 to January 20, 2015 for the coverage provided.
As a courtesy we have decided to waive the $36.01 for [redacted].
If you have any questions, please let me know. Thank you.
In response to your rejection of our response dated 03/10/2016. We did receive a fax request to cancel from [redacted] on March 3, 2016 along with the documentation to cancel back to January 27, 2016. The cancelation was processed the next day and a letter along with a refund check was mailed on March 7, 2016.
I've attached a copy of her dated request and our cancelation letter which shows the refund check for $219.62 being sent directly to her. At this time we are closing our file.