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A & O Home Delivery

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A & O Home Delivery Reviews (6)

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User Reviewer9278974 time 07.05.2018

Initial Business Response /* (1000, 6, 2016/11/01) */
The customer's order was scheduled to deliver 11/2/2016 and was added to the trip. As a delivery company we can only load trips to full capacity of the trailer it is loading on. There are times that a truck is loaded to the full capacity which...

unfortunately at times cause an order to have to be pulled from the truck due to there is not enough room left on the trailer for the order to be loaded. When this occurs the customer is made aware of the situation and the order will load on the next trip to the area and labeled as an order that cannot be pulled off the next trip. We run a 95% success rate as a furniture delivery company.
Initial Consumer Rebuttal /* (3000, 8, 2016/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As a delivery company, a customer should never be contacted unless their product is on a truck and on the way out the door. Waiting another 2 to 3 weeks is not acceptable to me. I should be compensated for my extra wait. A&O delivery should compensate me for my extra wait.


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User Reviewer9451535 time 01.05.2018

A&O calls customers to schedule delivery and according to all of the notes in the system she was called and she called back and confirmed delivery. Unfortunately we do not have the ability to save all of the messages and would not save them. The customer has since been delivered and we waived...

the additional delivery fee. I am not sure why she is issuing a complaint if the additional fee was waived and she has been delivered damage free.


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User Reviewer9073223 time 01.05.2018

I am rejecting this response because: if the delivery people do not come equipped with the proper gear or dressed to do the job correctly, then they are held accountable. 1 inch of snow?it did not even cover the top of my shoes when I greeted them. Please that is an excuse. On my Job, I had to carry heavy equipment through mud, snow 4 ft deep, and all types of inclement weather. UPS delivers here all the time, back right into my driveway with no problems and unload just as many heavy boxes and orders with no complaining and done right. As you can see by the photos taken there is not that much snow on the ground to clear. it snowed a little overnight. Again this is an excuse not to do a jog required of this company. If this were the case, then how could they make deliveries the rest of the day!! They did not state anywhere via email or contract that due to inclement weather we will reschedule. Instead, I got a sarcastic remark from them saying, "we aren't going to walk though the snow and get our shoes wet and if we have to come back we will charge a delivery fee!!" Maybe they should have wore boots and had proper carry straps and safety equipment knowing how weather gets in NYS this time of year. Again if the Supervisor of the company allows this type of action, and it definitely shows what type of company they run. Look at the reviews for yourself of all the negative responses from customers due to attitude, failed deliveries, and broken items up delivery. I too have photos and video captured from my home security video showing the attempt of trying to back into my driveway I am prepared with.Now, I have faught fire and EMS for many years, I still have to provide EXCELLENT customer service to the citizens to the best of my ability no matter how bad roads, walkways, and driveways are. When duty calls, I still have to perform my job. If I give an attitude or poor performance, I get in trouble and 1/2 to 1 inch of snow in a clear driveway does not constitute a safety factor when the whole pathway is clear and wide. There is no debris in the way as you can clearly see. I did my part in preparing for this delivery. so as far as I am concerned this is breech of contract for failure to deliver and causing excess stress and undue delay and poor work performance with derilection of duty!!


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User Reviewer9066817 time 29.04.2018

I want my furniture re-delivered by a Different company and isnpected for damages. I WILL NOT accept anything from A+O Home Delivery or it will be rejected and returned and I will shop elsewhere!! Consumers need to know what kind of business this company runs and should be down graded from A+.


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User Reviewer9188065 time 26.04.2018

A&O Home Delivery made the delivery to the customer and there was no damage noted concerning the floor or the home. We also have all customer fill out a survey and it is checked off that no damage was caused to the home and the customer signed the survey. Upon our investigation we found that the...

damage that the customer is advising on is way too severe to have been missed at the time of delivery. The customer could not have missed this type of damage being it is a very long and noticeable scratch. Customers have the liability to check for damages to the home and freight and notate it on our Proof of Delivery bills and the Customer Surveys. We stand by our decision that this was not caused by our delivery agent.


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User Reviewer9083808 time 22.04.2018

The driver was broken down and has to keep on a specific schedule to get customers delivered. his schedule would not allow him to return the next day to complete the delivery. It is unfortunate when break downs occur and A&O always tries to get the complete load delivered but there are times...

that a delivery cannot be made due to scheduling issues. The customer's order has been marked as a HOT ISSUE and will load on the next truck to the area.


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Address: 530 Pendleton St, High Point, NC, 27260-5828

Website: http://www.aoinhome.com/

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