A and a Quality Appliance

We have been sold two defective washing machines in a row. Company refuses to refund money and bring old machine back.
On 3/20/2014 a used washing machine we purchased a week earlier was delivered to our house. We paid $382.10 including warranty, tax, and delivery. I paid for it using my Chase debit card.

The machine never worked. It leaked water and didn't fill up among other problems. I contacted the company and asked if we could have the washing machine that they took from us back and they could come get this one. We were told "no" so we agreed to trade in the used one for a new model for an additional charge.

The new machine was delivered on 3/25/2014 while I was out of town. My husband accepted the machine but never tried to use it. We paid an additional $114 using our Chase debit card over the phone. After I returned from my trip and I attempted to use the machine I discovered that it was defective. The water drained out before the clothes went into the wash cycle.

I called the 'President's Line' number of customer service today 4/2/14 and requested that we be able to return the defective machine and get a refund. We no longer feel comfortable doing business with this company.

I got a call from [redacted] at the Parker location where we bought the machines. He told me that we could not return the machine because they couldn't sell it as new any more. I explained that I did not feel this was my problem as I had recieved the machine defective. I was told our only option was to call for a repair by the warranty company. I explained I wasn't comfortable keeping a machine that was defective right out of the gate because I felt there would be problems repeatedly and we have already been inconvenienced enough. [redacted] said that our only option was to accept the repair service.

I called the 'president's line' and left another message and asked that corporate customer service verify this was our only option. I did not receive a call back as of yet.

Original washer purchased was Top Load Midline item number [redacted]. Sales No [redacted]. The new washer was model number [redacted]. Invoice number [redacted].