A-Apex Home Energy Managment

I live in a neighborhood that the company targeted and solicited specifically because of the older homes here. I was not interested in replacing my working A/C unit because I do not have funds available for unnecessary improvement to my 40 year old house, but this company's reps claimed that government rebates and special financing would enable me to make the energy-saving improvements without ANY money down. So, I agreed to listen to what they had to offer, and [redacted] was sent to my house. He also told me that I could replace my A/C and furnace for a new energy efficient unit for no money down. They would also install radiant barrier and together these improvements would reduce my energy usage by half--and they guaranteed this. At this point, I had been told by TWO of the company's reps that I would pay no money upfront. [redacted] told ,me the first 9 and 1/2 monthly payments would be covered by the rebate money $2000. up front, and another $4980 at Tax time. I have his figures from our meeting. I agreed to the improvements. He was supposed to come on Monday Memorial day after the installation was complete and bring me the first check. He did not, nor have I been able to contact him since then. The trouble started immediately. The day after the installation, the A/C stopped working. It took two and a half days for the workmen to figure out what was wrong--they had damaged a wire and kept shorting out a part. There were problems again with the unit not working about a week later, and still no one had brought the initial rebate check.

I kept calling and finally I got the attention of [redacted] who said he is the Regional Manager. He told me he personally would take care of all issues . He told me that the company was bringing in a new man from Austin and they would make things right (other problems too that I haven't mentioned here concerning the installation--holes made and left in my siding, etc.) That man, [redacted], came and fixed several issues. Still, though, I hadn't gotten the promised check to pay for the first installment of the bill.

The company hadn't fulfilled all aspects of the total job and tried to get me to sign a statement saying the job was complete and I refused. They had divided the job onto two contracts but they did not specify clearly what they covered. They had the amount for the A/C on one contract and the amount for the radiant barrier on another, and they financed the two with different companies. I would not sign until 1) they had complete all the work, and 2) they had brought the check as promised.

The office manager, [redacted], told me they would not pay me until I made the first installment payment. I hit the roof and said that would not happen because as I had made 100% clear from the beginning I had no resources to do this work without the rebate money they promised upfront. I would NEVER have agreed to the work in the first place had Mr. Hannah not promised that the rebate money would cover the first payments. I called [redacted] again and told him I would be making a complaint. At that point the company made a point to actually finish the job (installing a solar panel) and then [redacted] shows up with the contract for me to sign. I still refused because they had not brought me the promised check.

Mr. [redacted] told me that they were unable to honor the promise made by [redacted], but they would correct the problem by giving me enough money up front to cover the first bill; then, after I made the payment to the financer (Wells Fargo) they would be able to give me a check for the balance of the first $2000. I dragged my feet, but finally I accepted Mr. [redacted] as being sincere, and FOOLISHLY I signed that the work was done.

Mr. [redacted] told me to call when I got the first bill and give them the amount, and they would send the check to cover it.

It took awhile, but when I got the bill, I called. Guess what. Since I signed the contract, Mr. [redacted] had not returned my calls. Deja Vu--just like [redacted].

I contacted [redacted] the office manager on Wednesday 8-14 and she said she would mail the check to cover the first bill on Monday, August 19th; the bill was due on the 28th so I figured I would get the check and be able to pay on time.

It is now August 28th and I have not gotten the check. I called [redacted] but again he does not answer his phone. He also was supposed to deliver a Form 5695 with paperwork filled out for me to file with my taxes. I haven't gotten that either.

Now I willl have a late payment, a late fee, and a mark against my already shaky credit.

I believed these people and got into this business after I first checked their rating on your Revdex.com WEBSITE AND SAW YOU GAVE THEM AN A+.

I TRUSTED YOU!! This whole business was a horrible mistake. Please help me make the best of it. The anxiety and frustration cannot be undone. I have more specific information which I started recording when so many problems resulted from this business. I have dates of phone calls, names, etc if you need more detail to support the truth of what I am telling you.