My technician did go out on 5/31/for a complaint of "clunking" noise He put a clutch on, did not fix the issue so he installed a basket drive The job should have been but my technician gave her a discounted price of The washer worked fine until 7/11/ Unit making noise again, when my technician checked machine, it now had additional issues The technician told customer that transmission was now needed and it was a $part, but the owners of company were willing to buy the part and Thomas was willing to waive his labor fee, so it would be at n/c Customer was very argumentative and started threatening company that "this better fix the problem or you will be in a lot of trouble" I, the office manager, came into office on 7/12/16, and spoke with owners, office personnel and technician After reviewing, decided that since this is an older washer with multiple issues, we will issue a full refund to customer Did not charge customer the service call or fees for parts already installed I called customer myself and explained, customer wanted us to buy her a new washer I told customer that we are not buying her a new washer We fixed her washer, which worked for a month and half, then offered to resolve the other issue with a loss for cost of parts and labor to company and technician Customer felt that her $she paid afforded her a new washer from our company I sent her a refund check in the mail for $258.00, so she can go buy herself a new washer
We had also contacted other repair services when our refrigerator quit working and no one could get to us today Thus we were very encouraged when A-told us that even though their schedule for today was full, that if we could be available with a minutes notice, they would get us in We got a call about an hour later Our repairman was very polite, helpful, and efficient Their service charge was not only the lowest that we found, but it was waivered when we had them do the repair We were very pleased with the work and with the price that we were charged
My technician did go out on 5/31/for a complaint of "clunking" noise He put a clutch on, did not fix the issue so he installed a basket drive The job should have been but my technician gave her a discounted price of The washer worked fine until 7/11/ Unit making noise again, when my technician checked machine, it now had additional issues The technician told customer that transmission was now needed and it was a $part, but the owners of company were willing to buy the part and Thomas was willing to waive his labor fee, so it would be at n/c Customer was very argumentative and started threatening company that "this better fix the problem or you will be in a lot of trouble" I, the office manager, came into office on 7/12/16, and spoke with owners, office personnel and technician After reviewing, decided that since this is an older washer with multiple issues, we will issue a full refund to customer Did not charge customer the service call or fees for parts already installed I called customer myself and explained, customer wanted us to buy her a new washer I told customer that we are not buying her a new washer We fixed her washer, which worked for a month and half, then offered to resolve the other issue with a loss for cost of parts and labor to company and technician Customer felt that her $she paid afforded her a new washer from our company I sent her a refund check in the mail for $258.00, so she can go buy herself a new washer
Quick weekend serviceExplained necessary repair and recommended replacement instead Honesty was appreciated
We had also contacted other repair services when our refrigerator quit working and no one could get to us today Thus we were very encouraged when A-told us that even though their schedule for today was full, that if we could be available with a minutes notice, they would get us in We got a call about an hour later Our repairman was very polite, helpful, and efficient Their service charge was not only the lowest that we found, but it was waivered when we had them do the repair We were very pleased with the work and with the price that we were charged