Response:
Customer hired us to move her household goods from New York to GermanyShe signed and paid for our groupage/consolidation serviceShe apparently was not happy with the transit time and also how her belongings were packedAfter some research regarding the packing, I concluded that
she was lead to believe her items would be crated rather than packed and placed on pallets (as we do 90% of our groupage shipments)Upon this discovery, she was immediately credited $Her shipment arrived in the UK where delivery to Germany was planned, but not soon enough for Ms***She arranged for a German company to retrieved her belongings and deliver them to her residence in GermanySince we did not complete the delivery we credited her an additional $Groupage is a good service, but not the quickestThis is what makes it so affordable
*** *** *** *** **
I have enclosed their emails admitting that it took 2 months to cut me a check after my claim was approved on 8/23- and more that builds a file of poor treatment on my caseI have enclosed their email promising that the adjusted amount was being handwalked to A/P and that it would be out that week- and that was last week (11/2).After I complained yet again, have their email promising that the check would be mailed this week, by 11/12. Of course, it's not ready.They have done nothing they promised. ALL I ASK IS THAT THEY DO WHAT THEY HAVE TOLD ME THEY WOULD DO.I accepted less money ($500) in good faith with the expectation that I would have been paid 2 weeks ago. I do not know what more to do to get them to perform what they acknowledge, by the date they promise. [redacted]
The claim was approved and the check request was sent to accounting for processing. Unfortunately we are in the midst of a transition company wide and check processing has been slowed down due to several glitches. The check will be mailed and you will receive an email that the check has been...
The response I got from A.Arnold/Sterling International is rather peculiar. Of course I have gladly accepted the money they reimbursed as I had to pay for it. Very strange is how they phrase everything. They made me kind of work for them to get a little bit of what is right. They wasted my time and energy and now they are phrasing it as if I really bought cheap service and then I was not satisfied. Instead they intensively sold to me superior service and gave me what other companies sincerely offer for much more affordable price. Their behavior is a shame. I would have never seen a penny from them, if I would not have been fighting for it. Their way of answering makes me believe that it is just their standard behavior. They are getting clients by misrepresenting their services and then they hope that people do not have enough energy to fight for their rights. It is a shame! I do not think I have to repeat things as I was writing details in my claim. I fail to understand how this company can have an A+ rating. I still very much hope to at least be able to find my claim posted on the Revdex.com website. People should be warned. When I got my things the pallets looked intact, the outer plastic was not broken. I never wanted my things on pallets for a reason. All large glass picture frames were broken, several other things were broken. One box was completely missing.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[redacted] rejects that he and his company Sterling International a division of A. Arnold World Class movers, is responsible for the failure to fulfill the contract that we agreed on. He will not reimburse me what I paid him to unload, assemble and place my furniture including an extra fee for the piano. He wants the [redacted] company that he subcontracted with to reimburse me, in [redacted] dollars. I do not accept this. I contracted with Sterling, and I want Sterling to reimburse me what I paid STERLING International to do. I also want an itemized bill of all the fees.He has yet to provide this. I had to make an extra trip to [redacted] at a personal cost of $1000 plane ticket, so that I could open all the boxes, assemble my furniture, place items and spend hours cleaning every item of two months of mildew from being boxed for so long. I want a full reimbursement from Sterling for those charges and for my plane ticket. $2,600.00 This is more than fair to ask for. And I am being extremely generous by not asking for more.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
A. Arnold said that a check had been cut and that I would receive it in a week. Although the message was sent on January 23, 2017, I have not received the check. Therefore I cannot close the complaint and will continue to keep it open until the check has been received.Update: 2/2/2017 - I have not received the promised refund. All best,[redacted]
The President of Stering International is corresponding with this customer. This is not a customer of A. Arnold. Customer has responded that she will review his email and advise her comments
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business obviously did not read...
my statement, as it had nothing to do with char**s and when they were accrued. It relates to inexcusable customer service and mishandling of moving quotes, in addition to miscommunication amongst their own team.
Regards,
[redacted]
The General Manager of the Louisville branch has been notifed of your complaint. There is a process for filing a claim for the delay of delivery of items.
[redacted]
I apologize for the delay in receiving your check. Your check was requested and processed as we advised. Somewhere in the processing, there was an error made. I personally had accounting reissue the check and have attached a copy for you reference. It will put in the mail this...
afternoon. You shold have it sometime next week.
[redacted]
Director, Quality Assurance and Customer Service
A. Arnold World Class Relocation
5200 Interchange WayLouisville, Kentucky 40229
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.
Regards,
[redacted] They have acknowledged the damage they did 6 months ago. They have also stated that they owed money 6 months ago. When asked for the payment, the sales person [redacted] responded by misbehavior. "I am not going to respond to your emails......." They will not improve and pay without public shaming. I don't have the time to take them to small calims court, otherwise I would have done so long ago. These are criminals we are dealing with and should be barred from doing business here.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response stated that they would send some paperwork to me this week, but it has not yet arrived and the 7 day response time expires today. Please keep this open until I have had a chance to review A. Arnold's response.
Regards,
[redacted]
Mr. [redacted] was paid $112.04 (his full and accepted claim settlement) on check #[redacted] dated 8/12/16. Let me know if you need more; again, I apologize that we did not respond to the complaint more quickly. [redacted] Chief Executive Officer A. Arnold Relocation 5200 Interchange Way ...
This check was mailed to [redacted] last week, on 9/23/16. Thank you! [redacted] Chief Executive Officer A. Arnold Relocation 5200 Interchange Way Louisville, Kentucky 40229 [redacted]
[redacted]
[redacted]
I have finally received my check, and consider this matter closed.I found the latest remark on this website from [redacted] to be patronizing and insulting. There has not been one instance, of many promises made, that this manager has lived up to. While the check was prepared and dated 11/12/15, I just received the check 12/18/15. While I was promised it would be mailed on the 13th, I find it incredulous to believe that the US Post Office took four business days to deliver my check from 10 miles away. Did it sit at her desk for a few days to punish me? Don't know, don't care. All I can prove is that it took 6 days to get to my mailbox. You can look at their history of missing deadlines and reach your own conclusion.How they exhibit such wonderful service on the front end and then abandon all semblance of best practices and customer service, I cannot explain.I shall gladly share my frustrations with as many people as I can.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We still have not been contacted by A. Arnold, or its representatives, to schedule repair for our furniture. We would like to have our damaged furniture replaced, or repaired and the cost of the insurance/coverage refunded. We did not pay $350 for additional coverage to be ignored for 2.5 months. We have no faith that A. Arnold is interested in, or capable of, repairing the damage that they caused to our property.
Regards,
[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The firm made a counter-offer that I, in good faith, accepted less money than was due me with the promise that the payment would be processed that week. In their e-mail to me from Monday, 11/02/15 , I was told that the check request was being "hand-walked" to accounting and it would be ready for me by the end of the week. It was not ready when promised. All I have ever asked over the past 3 months is for A-Arnold to just do what they promised me. And now that I accept less money, once again they LIED about what they were going to do. One would think that the manager would have paid more attention to this issue to see that the check would be ready when promised.Since they refuse to honor their commitments, it appears I must go to court for the full amount plus additional damages in order to get them to do nothing more than what they promised, in writing, to do.
Regards,
[redacted]
Tell us why here...
We authorized inspection of the customer's damaged items in July, and after the firm got connected wit th customer to perform the inspection, we finally got the report in September. At that time, the customer spoke with our Claims Dept and asked that we not have...
our vendor perform the repairs, he wanted to pick his own company. We reviewed the claim and put together an offer letter cashing shipper out for our repair costs/as claimed on a few items and also denied a few items; which was sent to the shipper on 9/28/16. The shipper spoke with our Claims Dept and disputed several items; and as normal process we asked him to put those in writing to us for consideration but we never heard back from the cutomer either way. Within the last week we had a voicemail from the shipper saying he was going to accept our offer. We have submitted this to our payables department, which typically requires a 30 day processing period.
This move was a Kentucky Intrastate move tendered to A. Arnold by an out of state company [redacted] They chose to handle claim settlement themselves since they were the booking, billing, and insuring entity; and they have done so. The move was billed by and...
through them, so any further adjustment should be discussed with them. They have instructed A. Arnold not to have further contact with the customer.
Response:
Customer hired us to move her household goods from New York to GermanyShe signed and paid for our groupage/consolidation serviceShe apparently was not happy with the transit time and also how her belongings were packedAfter some research regarding the packing, I concluded that
she was lead to believe her items would be crated rather than packed and placed on pallets (as we do 90% of our groupage shipments)Upon this discovery, she was immediately credited $Her shipment arrived in the UK where delivery to Germany was planned, but not soon enough for Ms***She arranged for a German company to retrieved her belongings and deliver them to her residence in GermanySince we did not complete the delivery we credited her an additional $Groupage is a good service, but not the quickestThis is what makes it so affordable
*** *** *** *** **
I have enclosed their emails admitting that it took 2 months to cut me a check after my claim was approved on 8/23- and more that builds a file of poor treatment on my caseI have enclosed their email promising that the adjusted amount was being handwalked to A/P and that it would be out that week- and that was last week (11/2).After I complained yet again, have their email promising that the check would be mailed this week, by 11/12. Of course, it's not ready.They have done nothing they promised. ALL I ASK IS THAT THEY DO WHAT THEY HAVE TOLD ME THEY WOULD DO.I accepted less money ($500) in good faith with the expectation that I would have been paid 2 weeks ago. I do not know what more to do to get them to perform what they acknowledge, by the date they promise. [redacted]
The claim was approved and the check request was sent to accounting for processing. Unfortunately we are in the midst of a transition company wide and check processing has been slowed down due to several glitches. The check will be mailed and you will receive an email that the check has been...
cut. I apologize for the delay.
The response I got from A.Arnold/Sterling International is rather peculiar. Of course I have gladly accepted the money they reimbursed as I had to pay for it. Very strange is how they phrase everything. They made me kind of work for them to get a little bit of what is right. They wasted my time and energy and now they are phrasing it as if I really bought cheap service and then I was not satisfied. Instead they intensively sold to me superior service and gave me what other companies sincerely offer for much more affordable price. Their behavior is a shame. I would have never seen a penny from them, if I would not have been fighting for it. Their way of answering makes me believe that it is just their standard behavior. They are getting clients by misrepresenting their services and then they hope that people do not have enough energy to fight for their rights. It is a shame! I do not think I have to repeat things as I was writing details in my claim. I fail to understand how this company can have an A+ rating. I still very much hope to at least be able to find my claim posted on the Revdex.com website. People should be warned. When I got my things the pallets looked intact, the outer plastic was not broken. I never wanted my things on pallets for a reason. All large glass picture frames were broken, several other things were broken. One box was completely missing.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 %
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[redacted] rejects that he and his company Sterling International a division of A. Arnold World Class movers, is responsible for the failure to fulfill the contract that we agreed on. He will not reimburse me what I paid him to unload, assemble and place my furniture including an extra fee for the piano. He wants the [redacted] company that he subcontracted with to reimburse me, in [redacted] dollars. I do not accept this. I contracted with Sterling, and I want Sterling to reimburse me what I paid STERLING International to do. I also want an itemized bill of all the fees.He has yet to provide this. I had to make an extra trip to [redacted] at a personal cost of $1000 plane ticket, so that I could open all the boxes, assemble my furniture, place items and spend hours cleaning every item of two months of mildew from being boxed for so long. I want a full reimbursement from Sterling for those charges and for my plane ticket. $2,600.00 This is more than fair to ask for. And I am being extremely generous by not asking for more.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
A. Arnold said that a check had been cut and that I would receive it in a week. Although the message was sent on January 23, 2017, I have not received the check. Therefore I cannot close the complaint and will continue to keep it open until the check has been received.Update: 2/2/2017 - I have not received the promised refund. All best,[redacted]
The President of Stering International is corresponding with this customer. This is not a customer of A. Arnold. Customer has responded that she will review his email and advise her comments
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business obviously did not read...
my statement, as it had nothing to do with char**s and when they were accrued. It relates to inexcusable customer service and mishandling of moving quotes, in addition to miscommunication amongst their own team.
Regards,
[redacted]
The General Manager of the Louisville branch has been notifed of your complaint. There is a process for filing a claim for the delay of delivery of items.
[redacted]
I apologize for the delay in receiving your check. Your check was requested and processed as we advised. Somewhere in the processing, there was an error made. I personally had accounting reissue the check and have attached a copy for you reference. It will put in the mail this...
afternoon. You shold have it sometime next week.
[redacted]
Director, Quality Assurance and Customer Service
A. Arnold World Class Relocation
5200 Interchange WayLouisville, Kentucky 40229
[redacted]
[redacted]I received the check from A. Arnold. Could we please close the complaint?Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.
Regards,
[redacted] They have acknowledged the damage they did 6 months ago. They have also stated that they owed money 6 months ago. When asked for the payment, the sales person [redacted] responded by misbehavior. "I am not going to respond to your emails......." They will not improve and pay without public shaming. I don't have the time to take them to small calims court, otherwise I would have done so long ago. These are criminals we are dealing with and should be barred from doing business here.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response stated that they would send some paperwork to me this week, but it has not yet arrived and the 7 day response time expires today. Please keep this open until I have had a chance to review A. Arnold's response.
Regards,
[redacted]
Mr. [redacted] was paid $112.04 (his full and accepted claim settlement) on check #[redacted] dated 8/12/16. Let me know if you need more; again, I apologize that we did not respond to the complaint more quickly. [redacted] Chief Executive Officer A. Arnold Relocation 5200 Interchange Way ...
Louisville, Kentucky 40229 [redacted]
[redacted]
[redacted]
This check was mailed to [redacted] last week, on 9/23/16. Thank you! [redacted] Chief Executive Officer A. Arnold Relocation 5200 Interchange Way Louisville, Kentucky 40229 [redacted]
[redacted]
[redacted]
I have finally received my check, and consider this matter closed.I found the latest remark on this website from [redacted] to be patronizing and insulting. There has not been one instance, of many promises made, that this manager has lived up to. While the check was prepared and dated 11/12/15, I just received the check 12/18/15. While I was promised it would be mailed on the 13th, I find it incredulous to believe that the US Post Office took four business days to deliver my check from 10 miles away. Did it sit at her desk for a few days to punish me? Don't know, don't care. All I can prove is that it took 6 days to get to my mailbox. You can look at their history of missing deadlines and reach your own conclusion.How they exhibit such wonderful service on the front end and then abandon all semblance of best practices and customer service, I cannot explain.I shall gladly share my frustrations with as many people as I can.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We still have not been contacted by A. Arnold, or its representatives, to schedule repair for our furniture. We would like to have our damaged furniture replaced, or repaired and the cost of the insurance/coverage refunded. We did not pay $350 for additional coverage to be ignored for 2.5 months. We have no faith that A. Arnold is interested in, or capable of, repairing the damage that they caused to our property.
Regards,
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The firm made a counter-offer that I, in good faith, accepted less money than was due me with the promise that the payment would be processed that week. In their e-mail to me from Monday, 11/02/15 , I was told that the check request was being "hand-walked" to accounting and it would be ready for me by the end of the week. It was not ready when promised. All I have ever asked over the past 3 months is for A-Arnold to just do what they promised me. And now that I accept less money, once again they LIED about what they were going to do. One would think that the manager would have paid more attention to this issue to see that the check would be ready when promised.Since they refuse to honor their commitments, it appears I must go to court for the full amount plus additional damages in order to get them to do nothing more than what they promised, in writing, to do.
Regards,
[redacted]
Tell us why here...
We authorized inspection of the customer's damaged items in July, and after the firm got connected wit th customer to perform the inspection, we finally got the report in September. At that time, the customer spoke with our Claims Dept and asked that we not have...
our vendor perform the repairs, he wanted to pick his own company. We reviewed the claim and put together an offer letter cashing shipper out for our repair costs/as claimed on a few items and also denied a few items; which was sent to the shipper on 9/28/16. The shipper spoke with our Claims Dept and disputed several items; and as normal process we asked him to put those in writing to us for consideration but we never heard back from the cutomer either way. Within the last week we had a voicemail from the shipper saying he was going to accept our offer. We have submitted this to our payables department, which typically requires a 30 day processing period.
This move was a Kentucky Intrastate move tendered to A. Arnold by an out of state company [redacted] They chose to handle claim settlement themselves since they were the booking, billing, and insuring entity; and they have done so. The move was billed by and...
through them, so any further adjustment should be discussed with them. They have instructed A. Arnold not to have further contact with the customer.