A-Auto Sales

On April 18, [redacted] did purchase a truck from us, in her name for her son At the point of sale, her son complimented on the age and the fact that there was no oil leak to be seen as he sat in our shop as we processed the vehicle for purchase As he test drove the vehicle off of our lot, he left "burning rubber" and leaving behind black stripes on the road from that action The same day as the purchase the vehicle he was seen at [redacted] 's across from our location "red lining" the engine" (running the engine at high rpm in order to roll black smoke out of the exhaust) This causes excessive wear and tear on an engine and operating system It builds up pressure which is what leads to gaskets and O rings failing When the customer called back about an oil leak, we offered to assist in repairing but as the vehicle was sold with no leak, we mitigated expenses for the customer as much as possible, purchasing an O-ring kit to replace the rings on the oil pump in addition to replacing the oil pressure sensor switch We did find a leak at an O ring We did charge the customer $for parts and labor which was much less than would have been charged at a garage other than ours When repairs were made, our shop advised the customer that running the vehicle in the manner that was witnessed the day of purchase is hard on an engine and unless there have been modifications made, it was a good way to destroy the engine The customer’s son stated he would drive the vehicle however he chose [redacted] called back several weeks after the repair stating that her mechanic had informed her that the high pressure oil pump was badWe offered her the part at our cost, sourcing the oil pump through our local supplier and passing along our discount ($for the part versus the $retail expense) She asked for reimbursement for her repair expense of $358.00, stating we had used the incorrect O-ring However, we purchased the correct O-ring, something again, sourced through our local supplier At the time of sale, her vehicle (by her son's acknowledgement) had no oil leak and no indication of failing high pressure oil pump At time of sale, all customers are offered the opportunity to purchase an aftermarket warranty, the customer declined, opting to purchase a vehicle as-isOn that day, the vehicle had no oil leak, repairs and diagnosis were made as a courtesy and at a reduced expense The customer was given advisement to drive in a manner that would prevent wear and tear on the vehicle and refused As an As-Is, no warranty sale, the customer is responsible for all expenses after purchase

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I believe that other consumers have the right to know about my bad experience, and how the business handel itthey knew about the problem and decided to sell unsafe and defective car to mein fact, they are using unprofessional tactics to make you buy their products not worrying about the outcomepeople work hard for their money and trusting you to sell them a good car, instead , the business sells a defective cars and not taking full responsability after the business make you sign as is documentwhat the business did not know is that even when you sign as is , as consumers , we are protected under the reinstallement of the contractpeople now are not naives, and the law has changed Regards, [redacted]