Mr[redacted] , We do apologize for you receiving an invoice since our last responseI guarantee this was simply a matter of internal accounting delay and not us trying to charge you for the service completed this springI have composed a letter on letterhead from Green Drop stating you do not owe us for the application completed this spring and we will be mailing it to you for your records.To speak to the damages regarding your lawnIt is highly unlikely for our product to harm a lawns but this being said we are willing to meet with you on site to assess any damages you feel we causedIf there is damages that pertain to the application from Green Drop we will be more than happy to repair the lawn.You can email me directly if you would like to meet on your property to assess the damages in questionMy contact info is belowKyle S [redacted] / GreenKeeperGeneral Manager 16815-128A avenue Edmonton AB T5V 1K T: [redacted] F: [redacted] E: [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/19) */ Contact Name and Title: Rory, Assistant GM Contact Email: [redacted] I would like to start with an apology to [redacted] for the miscommunication and unwanted application at her propertyWe strive for precision in regards to our services but unfortunately sometimes mistakes are made due to human errorWe do, greatly emphasize the importance of triple checking addresses when our technicians arrive at a property and we will continue to do so very oftenAs an extra safeguard, we also train our technicians to knock on every door prior to applicationIn this case, the technician has been reprimanded with a written warning and we have reiterated the importance of checking address and knocking before servicing In regards to a possible double fertilizer application, fortunately this is not the caseThe technician was intending to do a reapplication of spot specific, weed control only, no fertilizer at allIn an attempt to rectify the situation, we offered to apply a remedial beneficial micro-organism spray on the turf so that such introduced organic and biological components would help restore a healthy soil environment to the yard, maximize utilization of nutrients from fertilizers previously applied on the lawn, and speed up the break down of any residual herbicide molecules remaining in the backyardShe declined this offer I hope this helps in regards to clarifying the situationThank you and have a Beautiful day Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not accept the offer of spraying my lawn with a fungal and bacterial solution as I know nothing about such a treatment and would be hesitant as this was not something I was looking for anywaysOn the phone the caller did not mention it would help to break down the herbicide, just that it would make my lawn healthier Again, my annoyance is this has happened in and now again in The steps they were going to put in place then obviously haven't happenedThey were to put a note on the correct client's file to check that they were on the A avenue [redacted] I do not plan to fertilize my lawn again this year as I applied a slow release, but if this company wishes to fertilize my lawn next year at no charge, I would not objectThey seem to like coming to my house anyway Final Business Response / [redacted] (4000, 9, 2016/05/30) */ I completely understand the hesitation to apply an unknown to you treatment without properly understanding it's purpose and compositionThe intention was primarily to help return the lawn to as natural of state as possible We had made note of the "A" part of the address so that it appears in the technicians site specific information that is to be read prior to each application [redacted] We have recently redeveloped our training program and repeatedly emphasize the importance of "Triple Checking Addresses" throughout however human error is still a factor we have yet to completely remove Final Consumer Response / [redacted] (4200, 11, 2016/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Had this not been the second time this has happened the plan sounds greatI was told a similar story in I fully expect this will happen again
Final Consumer Response / [redacted] (2000, 5, 2016/05/19) */ I spoke with Green Drop today and believe we have come to an agreement to cancel the invoice as well as have our phone number removed from their database [redacted] [redacted]
Initial Business Response /* (1000, 5, 2016/02/01) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Dear Client,
Our records do show you the payment has been sent, please confirm you have received the check.upon agreement there was
warning the check could take some time as this was out of our protocol
To speak towards the amount refunded for the lightsRefunding lights is not something we do nor have we ever had a request for thisWe were aware of another client that wanted more lights therefor we passed on the offer from himWhich you agreed to take
Thank you for choosing Green Drop
Initial Consumer Rebuttal /* (2000, 7, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm satisfied in the fact that we did, very recently, receive the check however there was an inconsistency as one of your reps had told us that "it was in the mail" yet when it was finally delivered (days after posting with the Revdex.com) it was dropped off personally by one of your repsThe fact that it got to this point is unacceptable
As far as giving the customers their purchased lights or reimbursement at the end of the service term not being protocol, I can't see how it should fall out of any reasonable honest business practice for a customer who's paid in full for a product/service to expect to receive said product, or at the very least (in my case) a low-ball reimbursement, at the end of the term of serviceEspecially when on the bill/receipt there is a steep price to "purchase" the lights that is separate from the price for the ongoing service to have the lights set upHave all the other customers who've ended the service generously donated their purchased lights to Greendrop?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Mr. [redacted], I apologize for any confusion or misunderstandings. All of our services renew from year to year which is explained at time of sign up and the reason we came out for your service. With that being said it is never our intention to force our customers into...
services, or payment. I have cancelled your account and will forward over your information to our accounting department to have the balance cleared up. Thank you
Initial Business Response /* (1000, 5, 2016/05/19) */
Contact Name and Title: Rory, Assistant GM
Contact Email: [redacted]
I would like to start with an apology to [redacted] for the miscommunication and unwanted application at her property. We strive for precision in regards to our...
services but unfortunately sometimes mistakes are made due to human error. We do, greatly emphasize the importance of triple checking addresses when our technicians arrive at a property and we will continue to do so very often. As an extra safeguard, we also train our technicians to knock on every door prior to application. In this case, the technician has been reprimanded with a written warning and we have reiterated the importance of checking address and knocking before servicing.
In regards to a possible double fertilizer application, fortunately this is not the case. The technician was intending to do a reapplication of spot specific, weed control only, no fertilizer at all. In an attempt to rectify the situation, we offered to apply a remedial beneficial micro-organism spray on the turf so that such introduced organic and biological components would help restore a healthy soil environment to the yard, maximize utilization of nutrients from fertilizers previously applied on the lawn, and speed up the break down of any residual herbicide molecules remaining in the backyard. She declined this offer.
I hope this helps in regards to clarifying the situation. Thank you and have a Beautiful day.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not accept the offer of spraying my lawn with a fungal and bacterial solution as I know nothing about such a treatment and would be hesitant as this was not something I was looking for anyways. On the phone the caller did not mention it would help to break down the herbicide, just that it would make my lawn healthier.
Again, my annoyance is this has happened in 2013 and now again in 2016. The steps they were going to put in place then obviously haven't happened. They were to put a note on the correct client's file to check that they were on the A avenue.
[redacted]
I do not plan to fertilize my lawn again this year as I applied a slow release, but if this company wishes to fertilize my lawn next year at no charge, I would not object. They seem to like coming to my house anyway.........
Final Business Response /* (4000, 9, 2016/05/30) */
I completely understand the hesitation to apply an unknown to you treatment without properly understanding it's purpose and composition. The intention was primarily to help return the lawn to as natural of state as possible.
We had made note of the "A" part of the address so that it appears in the technicians site specific information that is to be read prior to each application. [redacted]
We have recently redeveloped our training program and repeatedly emphasize the importance of "Triple Checking Addresses" throughout however human error is still a factor we have yet to completely remove.
Final Consumer Response /* (4200, 11, 2016/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Had this not been the second time this has happened the plan sounds great. I was told a similar story in 2013..... I fully expect this will happen again.
Mr.[redacted], We do apologize for you receiving an invoice since our last response. I guarantee this was simply a matter of internal accounting delay and not us trying to charge you for the service completed this spring. I have composed a letter on letterhead from Green Drop stating you do not owe us for the application completed this spring and we will be mailing it to you for your records.To speak to the damages regarding your lawn. It is highly unlikely for our product to harm a lawns but this being said we are willing to meet with you on site to assess any damages you feel we caused. If there is damages that pertain to the application from Green Drop we will be more than happy to repair the lawn.You can email me directly if you would like to meet on your property to assess the damages in question. My contact info is below. Kyle S[redacted] / GreenKeeperGeneral Manager 16815-128A avenue Edmonton AB T5V 1K9 ...⇄ [redacted]
Final Consumer Response /* (2000, 5, 2016/05/19) */
I spoke with Green Drop today and believe we have come to an agreement to cancel the invoice as well as have our phone number removed from their database.
[redacted]...
Mr[redacted] , We do apologize for you receiving an invoice since our last responseI guarantee this was simply a matter of internal accounting delay and not us trying to charge you for the service completed this springI have composed a letter on letterhead from Green Drop stating you do not owe us for the application completed this spring and we will be mailing it to you for your records.To speak to the damages regarding your lawnIt is highly unlikely for our product to harm a lawns but this being said we are willing to meet with you on site to assess any damages you feel we causedIf there is damages that pertain to the application from Green Drop we will be more than happy to repair the lawn.You can email me directly if you would like to meet on your property to assess the damages in questionMy contact info is belowKyle S [redacted] / GreenKeeperGeneral Manager 16815-128A avenue Edmonton AB T5V 1K T: [redacted] F: [redacted] E: [redacted]
Final Consumer Response / [redacted] (2000, 6, 2015/05/20) */ They have now contacted me and said they will refund my moneyYou can close this case
Initial Business Response / [redacted] (1000, 5, 2016/05/19) */ Contact Name and Title: Rory, Assistant GM Contact Email: [redacted] I would like to start with an apology to [redacted] for the miscommunication and unwanted application at her propertyWe strive for precision in regards to our services but unfortunately sometimes mistakes are made due to human errorWe do, greatly emphasize the importance of triple checking addresses when our technicians arrive at a property and we will continue to do so very oftenAs an extra safeguard, we also train our technicians to knock on every door prior to applicationIn this case, the technician has been reprimanded with a written warning and we have reiterated the importance of checking address and knocking before servicing In regards to a possible double fertilizer application, fortunately this is not the caseThe technician was intending to do a reapplication of spot specific, weed control only, no fertilizer at allIn an attempt to rectify the situation, we offered to apply a remedial beneficial micro-organism spray on the turf so that such introduced organic and biological components would help restore a healthy soil environment to the yard, maximize utilization of nutrients from fertilizers previously applied on the lawn, and speed up the break down of any residual herbicide molecules remaining in the backyardShe declined this offer I hope this helps in regards to clarifying the situationThank you and have a Beautiful day Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not accept the offer of spraying my lawn with a fungal and bacterial solution as I know nothing about such a treatment and would be hesitant as this was not something I was looking for anywaysOn the phone the caller did not mention it would help to break down the herbicide, just that it would make my lawn healthier Again, my annoyance is this has happened in and now again in The steps they were going to put in place then obviously haven't happenedThey were to put a note on the correct client's file to check that they were on the A avenue [redacted] I do not plan to fertilize my lawn again this year as I applied a slow release, but if this company wishes to fertilize my lawn next year at no charge, I would not objectThey seem to like coming to my house anyway Final Business Response / [redacted] (4000, 9, 2016/05/30) */ I completely understand the hesitation to apply an unknown to you treatment without properly understanding it's purpose and compositionThe intention was primarily to help return the lawn to as natural of state as possible We had made note of the "A" part of the address so that it appears in the technicians site specific information that is to be read prior to each application [redacted] We have recently redeveloped our training program and repeatedly emphasize the importance of "Triple Checking Addresses" throughout however human error is still a factor we have yet to completely remove Final Consumer Response / [redacted] (4200, 11, 2016/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Had this not been the second time this has happened the plan sounds greatI was told a similar story in I fully expect this will happen again
Final Consumer Response / [redacted] (2000, 5, 2016/05/19) */ I spoke with Green Drop today and believe we have come to an agreement to cancel the invoice as well as have our phone number removed from their database [redacted] [redacted]
Initial Business Response /* (1000, 5, 2016/02/01) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Dear Client,
Our records do show you the payment has been sent, please confirm you have received the check.upon agreement there was
warning the check could take some time as this was out of our protocol
To speak towards the amount refunded for the lightsRefunding lights is not something we do nor have we ever had a request for thisWe were aware of another client that wanted more lights therefor we passed on the offer from himWhich you agreed to take
Thank you for choosing Green Drop
Initial Consumer Rebuttal /* (2000, 7, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm satisfied in the fact that we did, very recently, receive the check however there was an inconsistency as one of your reps had told us that "it was in the mail" yet when it was finally delivered (days after posting with the Revdex.com) it was dropped off personally by one of your repsThe fact that it got to this point is unacceptable
As far as giving the customers their purchased lights or reimbursement at the end of the service term not being protocol, I can't see how it should fall out of any reasonable honest business practice for a customer who's paid in full for a product/service to expect to receive said product, or at the very least (in my case) a low-ball reimbursement, at the end of the term of serviceEspecially when on the bill/receipt there is a steep price to "purchase" the lights that is separate from the price for the ongoing service to have the lights set upHave all the other customers who've ended the service generously donated their purchased lights to Greendrop?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Mr. [redacted], I apologize for any confusion or misunderstandings. All of our services renew from year to year which is explained at time of sign up and the reason we came out for your service. With that being said it is never our intention to force our customers into...
services, or payment. I have cancelled your account and will forward over your information to our accounting department to have the balance cleared up. Thank you
Initial Business Response /* (1000, 5, 2016/05/19) */
Contact Name and Title: Rory, Assistant GM
Contact Email: [redacted]
I would like to start with an apology to [redacted] for the miscommunication and unwanted application at her property. We strive for precision in regards to our...
services but unfortunately sometimes mistakes are made due to human error. We do, greatly emphasize the importance of triple checking addresses when our technicians arrive at a property and we will continue to do so very often. As an extra safeguard, we also train our technicians to knock on every door prior to application. In this case, the technician has been reprimanded with a written warning and we have reiterated the importance of checking address and knocking before servicing.
In regards to a possible double fertilizer application, fortunately this is not the case. The technician was intending to do a reapplication of spot specific, weed control only, no fertilizer at all. In an attempt to rectify the situation, we offered to apply a remedial beneficial micro-organism spray on the turf so that such introduced organic and biological components would help restore a healthy soil environment to the yard, maximize utilization of nutrients from fertilizers previously applied on the lawn, and speed up the break down of any residual herbicide molecules remaining in the backyard. She declined this offer.
I hope this helps in regards to clarifying the situation. Thank you and have a Beautiful day.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not accept the offer of spraying my lawn with a fungal and bacterial solution as I know nothing about such a treatment and would be hesitant as this was not something I was looking for anyways. On the phone the caller did not mention it would help to break down the herbicide, just that it would make my lawn healthier.
Again, my annoyance is this has happened in 2013 and now again in 2016. The steps they were going to put in place then obviously haven't happened. They were to put a note on the correct client's file to check that they were on the A avenue.
[redacted]
I do not plan to fertilize my lawn again this year as I applied a slow release, but if this company wishes to fertilize my lawn next year at no charge, I would not object. They seem to like coming to my house anyway.........
Final Business Response /* (4000, 9, 2016/05/30) */
I completely understand the hesitation to apply an unknown to you treatment without properly understanding it's purpose and composition. The intention was primarily to help return the lawn to as natural of state as possible.
We had made note of the "A" part of the address so that it appears in the technicians site specific information that is to be read prior to each application. [redacted]
We have recently redeveloped our training program and repeatedly emphasize the importance of "Triple Checking Addresses" throughout however human error is still a factor we have yet to completely remove.
Final Consumer Response /* (4200, 11, 2016/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Had this not been the second time this has happened the plan sounds great. I was told a similar story in 2013..... I fully expect this will happen again.
Final Consumer Response /* (2000, 6, 2015/05/20) */
They have now contacted me and said they will refund my money. You can close this case.
Mr.[redacted], We do apologize for you receiving an invoice since our last response. I guarantee this was simply a matter of internal accounting delay and not us trying to charge you for the service completed this spring. I have composed a letter on letterhead from Green Drop stating you do not owe us for the application completed this spring and we will be mailing it to you for your records.To speak to the damages regarding your lawn. It is highly unlikely for our product to harm a lawns but this being said we are willing to meet with you on site to assess any damages you feel we caused. If there is damages that pertain to the application from Green Drop we will be more than happy to repair the lawn.You can email me directly if you would like to meet on your property to assess the damages in question. My contact info is below. Kyle S[redacted] / GreenKeeperGeneral Manager 16815-128A avenue Edmonton AB T5V 1K9 ...⇄ [redacted]
Final Consumer Response /* (2000, 5, 2016/05/19) */
I spoke with Green Drop today and believe we have come to an agreement to cancel the invoice as well as have our phone number removed from their database.
[redacted]...
[redacted]