Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have received concern ID [redacted] regarding [redacted] experiencing an issue with the glass in his awning window. As a manufacturer that sells only to distributors we have no affiliation or knowledge of any contractors or installers, [redacted] included. We are terribly sorry [redacted]...
[redacted] has had a poor experience with his installer but assure him this is no reflection on Vinylmax, our customer service, or our warranty. Vinylmax is happy to provide [redacted] with replacement glass as part of our lifetime limited warranty.
[redacted]
Warranty Service Manager
Vinylmax Windows
Office-###-###-####
Fax-###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have received concern ID [redacted] regarding [redacted] experiencing an issue with the glass in his awning window. As a manufacturer that sells only to distributors we have no affiliation or knowledge of any contractors or installers, [redacted] included. We are terribly sorry [redacted]...
[redacted] has had a poor experience with his installer but assure him this is no reflection on Vinylmax, our customer service, or our warranty. Vinylmax is happy to provide [redacted] with replacement glass as part of our lifetime limited warranty.
[redacted]
Warranty Service Manager
Vinylmax Windows
Office-###-###-####
Fax-###-###-####