A & B Auto

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Texting a bill to a phone that is listed under the do not call list is not appropriate Furthermore, when you give no notice that you're not mailing out bills when we're expecting a bill in the mail, that just doesn't make any sense! If your number comes up being listed as "Spam/Fraud", why would anyone assume, "Oh, this must be my medical bill!"? No authorization to switch the billing method from paper to text has ever been given and the issue is not resolved because we're still not being billed properly Your text messages are blocked and we're about to change our phone number so that lazy businesses can't try to bill through texts It's not more convenient, it's not more sensible, and it is not acceptable If you're truly sorry for my inconvenience, you'll start billing me through the mail like you used to You'll also ask if it's okay before you make the change Regards, [redacted] ***

Thank you for your recent letter regarding the complaint submitted to your organization by *** ***Zotec Partners, LIC provides medical billing management services on behalf of Premier RadiologyAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provide
accurate and timely billing services in a satisfying manner to the patients of Premier Radiology.Our review of the patient's account has resulted in these findings:Statements were sent to the patient and included the charge for the $on 07/13/and 08/19/16.Text messages with link to the patient's statement were sent on 06/21/and 07/13/16.We apologize for the Inconvenience this has caused *** ***At this time, we request you Close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at [email protected] ***ManagerZotec PartnersNMeridian Street, Ste 200Carmel, IN

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of Premier Radiology. As such, I am responding to your inquiry on their behalf.It is our mutual goal to provide...

accurate and timely billing services in a satisfying manner to the patient of Premier Radiology.Summary of Findings:Patient made her final payment on 9/30/15 causing an overpayment on her account of $19.00. When she contacted our office it was sent to our review department to determine if the overpayment was accurate. It was processed by our Accounts Receivable team on 10/6/15 and forwarded to our refund investigation department and reviewed on 12/23/15. In the meantime the patient had another DOS after the date in question that was filed to her insurance. The insurance denied the charge on 12/22/15 leaving her a balance of 200.00. Due to the patient having a new balance the overfunded amount would he applied to the new charges she has a balance on.Summary of Corrective Actions Taken:The account was reviewed and verified all payments were posted and verified that the new balance isaccurate on the account. The overpaid amount will be applied to her open balance for date of service 12/5/15.We apologize for the inconvenience this has caused the patient. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me at [redacted] or by email at hhurhnan 7ntecnrtnPrc.cnm Kind Regards, Bridget [redacted] AR Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Texting a bill to a phone that is listed under the do not call list is not appropriate.  Furthermore, when you give no notice that you're not mailing out bills when we're expecting a bill in the mail, that just doesn't make any sense!  If your number comes up being listed as "Spam/Fraud", why would anyone assume, "Oh, this must be my medical bill!"?  No authorization to switch the billing method from paper to text has ever been given and the issue is not resolved because we're still not being billed properly.  Your text messages are blocked and we're about to change our phone number so that lazy businesses can't try to bill through texts.  It's not more convenient, it's not more sensible, and it is not acceptable.  If you're truly sorry for my inconvenience, you'll start billing me through the mail like you used to.  You'll also ask if it's okay before you make the change.
Regards,
[redacted]