As of today, Performance Toyota on Dixie Highway in Fairfield saw my car in the service department this morning, and gave my Kia Soul an inspection on the front brakesI was told my brakes are good and that perhaps rain water overnight getting to my brakes could be reason why it scrapes first thing in the morning and it would dry out over the dayThanks to Andy, the service crew and the Revdex.com for your prompt attention to this matter.Sincerely, [redacted] ***
My name is [redacted] and I am the General Manager of PTF, LLC dba Performance Toyota ("Performance")I would like to acknowledge receipt of the Revdex.com Complaint [redacted] regarding [redacted] and his recent purchase from Performance ("Complaint")After investigating this matter, kindly accept the following information in response to his ComplaintOn or about March 31, 2016, Mr [redacted] purchased a Honda Civic, VIN# [redacted] ("Vehicle") from PerformanceHe picked up his Vehicle the next day and noticed that the TPMS light was staying onPlease note that we have now repaired the TPMS indicator light, as confirmed by the customer, at no cost to Mr***Mr [redacted] feels this is fair and is happy with the resolutionThank you in advance for your anticipated assistance with this matterShould you have any questions or need additional information, please do not hesitate to contact meVery truly yours, [redacted] , General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below For the record I had a TRD Intake and a Magnaflow exhaust and LED lights I personally installed nothing relating to "oil starvation" which is what caused my engine to blowAlso, I would not view claiming Toyota "broke my car" as "disruptive" nor would I considering the service manager saying I'm full of "s***" during a vehicle inspection drive and lome out the dealership during the drive he and I took fair grounds to remove someone from the dealershipI had record of what the Service manager said to me during the ordeal and actually I had technicians agreeing that the service manager treated me unfairlyFor the recordI was told to "shut up" and threatened to be removed by police because I asked to speak with the GM and Customers Relations Manager after unfairly being removed because I file a complaint with the Revdex.comThe service manager told me he wasn't happy that I did such and to go somewhere else during our drive at which time I express the other local dealership stated that they did not want to work on a car someone else repairedEven so the other Toyota dealer reviewed the Work Orders and my vehicle at the same time recently in response to Performance's request and found numerous discrepancies with what was stated to be replaced and what was actually (not) replacedI made a choice to no long do business at any Performance dealershipIf I modded my car to the extent described by Performance Toyota (to make a failed point I guess) then why would they "good will" my vehicle's engine still? I had enough evidence to further the situation according to my legal advisors yet chose to just end my lease early because I rather lose money then be in a unsafe vehicle that they are still yet to repair correctlyI no longer want to do business with Toyota as a wholePerformance Toyota handled this situation terribly and everything I claimed previously I have backed with documentation,recordings, and videos which I still have.Thank You Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below When I first read MrF*' [redacted] response, I though I understood Performance Toyota's position and that it was perfectly rational given the circumstancesIf the service technician had heard my wife say the dent occurred "last week" in lieu of "a FEW weeks ago", and then thought the dent was just fixed and the BSM system had not operated properly after the fix, then I could withdraw my complaint and I'm sure this could be settled with Performance Toyota independentlyMisunderstandings happen.But upon closer inspection, this appears to actually be a shakedown in order for Performance Toyota to make a profitQuoting MrF*'s response, "Standard practice under these circumstances is the customer pays for the removal for the technician to assess the problem and once it's diagnosed, we can then determine who will be paying us." Based on this statement, all MrF [redacted] is concerned with is who is PAYING HIM, apparently even after collecting payment from the customer for removing the bumperThere is no concern about customer safety, processing a warranty claim months after selling a vehicle, or as a novel idea, providing good customer serviceInstead, Performance Toyota is focused solely on who is paying them and making a quick buck.This position is bolstered even more by MrF*'s unwillingness to address facts in my complaint - not to mention the several dubious claims he makesFor instance, he states that there are "so many damage spots on the bumper." This is simply not true, as there was only one small dent, please refer to the two pictures attachedThe first picture shows the rear bumper, the second picture shows the supposed damage spots on the bumperI invite anyone to come check out the condition in case the pictures aren't clearTo make sure that MrF [redacted] has the right customer in mind while making these inaccurate statements, I request that he provide pictures that Performance Toyota took of the damage or at least the technician sketch(es) confirming the detailsAnd while MrF [redacted] is quick to develop theories as to why the BSM is not working and why he should charge several hundred dollars to investigate, he conveniently fails to address facts that were presented:(1)why did the BSM work for several weeks after the dent occurred and was then repaired? (2) if the owner's manual stated that only a "strong impact" would cause the system to malfunction, then why would it seem reasonable that a small dent that didn't even make the air bags go off cause a problem? (3) the dent popped out without the need to remove the bumper and cause misalignment of the BSM, as claimed by MrF*.Next, MrF [redacted] claims that we were given a quote of $to remove the bumper and diagnose the situationSuch a specific number must have surely come from a printed quote, although we never received oneMaybe the quote was inadvertently left on the printer, and thus it may not have been given to my wife before she left the service appointmentPlease have MrF [redacted] give us a copy of the quote, because $is certainly much less than the verbal quote I was given of "it would take approximately half a day of outsourced body shop labor and diagnosis, which could cost up to $400."Lastly, this whole situation is extremely disturbingI paid $40,for a vehicle that had specific safety features to help keep my family safeThe Performance Toyota salesman was even a major factor in us choosing the XLE model when he demonstrated the utility of those safety featuresBut now we remain with the safety features off and putting my wife and kids at risk, while Performance Toyota attempts to shake us down and profit from usOn the Performance Toyota website, the company lists goalsOne goal is: "Be accountable: When we don't exceed your expectations, we'll try to make it right."Does any of this sound like trying to make it right? Let's stick to the facts and not wild theories, because my family's safety is riding on itI look forward to a quick resolution as too much time has already been wasted Regards, [redacted]
September 20, 2016RE: [redacted] My name is [redacted] and I am the General Manager of PTF, LLC dba Performance Toyota ("Performance")I would like to acknowledge receipt of the Revdex.com Complaint # [redacted] regarding [redacted] and her recent purchase from Performance ("Complaint")After investigating this matter, kindly accept the following information in response to her Complaint:On or about July 2, 2016, Ms [redacted] purchased a Toyota Camry, VIN# [redacted] ("Vehicle") from PerformanceHer loan for the Vehicle was financed through General Electric Credit Union ("GE")At the time of her purchase, GE offered the best financing for her needsMs [redacted] found the GE financing offer to be acceptable and the installment contract was prepared for her signatureAs you are aware, an installment contract contains information regarding interestrate, annual percentage rate, finance charges, and an itemization of the total amount financed and any fees the lender requires applicable to the loanIt is a practice of Performance that prior to the customer signing an installment Contract, they are asked to review it to make sure the information is corrector if they have any questions regarding the information noted on the contractIf they approve the information noted on the installment Contract, they are then instructed to sign this document.Performance is sorry for the oversight by Ms [redacted] of the mandatory bank feeHowever, Performance can only Conclude that since Ms [redacted] reviewed and signed the installment contract, she fully approved the information Contained therein.Thank you in advance for your anticipated assistance with this matterShould you have any questions or need additional information, please do not hesitate to contact me.Very truly yours, PERFORMANCE TOYOTA [redacted] General Manager [redacted]
PERFORMANCE T O Y O T AVIA - Email OnlySeptember 21, [redacted] Marketplace Resource Consultant Cincinnati Revdex.comE4th, Suite 600Cincinnati, Ohio RE: [redacted] * Complaint ID# [redacted] Dear Ms [redacted] ,My name is Andrew F [redacted] and I am the General Manager of PTF, LLC dba Performance Toyota ("Performance")I would like to acknowledge receipt of Revdex.com Complaint # [redacted] regarding Mrand Mrs [redacted] and their recent service experience with Performance ("Complaint")After investigating this matter, kindly accept the following information in response to their Complaint.On or about September 12, 2017, Mrs [redacted] brought their Toyota Sienna, VIN# [redacted] ("Vehicle") to Performance because the blind spot monitor ("BSM") light on the dash was coming onThe technician investigated and found that there was damage to the bumper in multiple spotsWhen discussing this with Mrs [redacted] , she mentioned that the damage happened a week priorPerformance spoke with Mr [redacted] on the phone and he said the damage happed a month priorMr [redacted] did mention that the bumper had been repaired by a body shop on or about August 14, 2017, so Performance was confused as to why there were so many damage spots on the bumperHowever, when starting the investigation, Performance noticed that the code "Misalignment" appearedThe technician discussed with Mrs [redacted] that it would need to obtain approval from Toyota Motor Sales, U.S.A., Inc("Toyota") to remove the bumper cover to get to the BSM to determine whether the BSM was bent or out of alignment, which could have happened when the damage occurred, or when the body shop repaired the bumper.It is important to note that in this case, there was no malfunction codeThe system was shutting itself off because it could not read within the parameters of the sensorOnce the system is realigned, it will properly read the location of approaching vehiclesMr [redacted] was quoted the price of $to remove the bumper and perform a proper diagnosis, not $as Mr [redacted] states in his Complaint.Mr [redacted] states in his Complaint that there was a Class Action investigation for the BSMPlease note that our Service Manager has checked the bulletins applicable to the Sienna and has found nothing regarding this issue with the BSM on the SiennaHowever, older models did have a grounding issue and did actually have a TSB for that issue, but Performance has found no such bulletins pertaining to the SiennaDixie Highway - Fairfield, Ohio, 45014- [redacted] Cincinnati Revdex.com RE: [redacted] - Complaint ID# [redacted] Page -2- Performance believes it is possible that when Mr [redacted] took the Vehicle to the body shop for the repair of the bumper that the body shop may have moved the sensor accidently while working behind the bumperUnfortunately, if this is the case, Toyota will not cover this under warranty as it is not a mechanical failureHowever, if it turns out that the current situation is a mechanical failure, Toyota will pay for the repairs and Mrand Mrs [redacted] will not have to pay anythingWe cannot make a proper determination of that until we remove the bumper and do a full diagnostic on the BSMStandard practice under these circumstances is the Customer pays for removal for the technician to assess the problem and once it's diagnosed, we can then determine who will be paying usIf Mr [redacted] is unsatisfied with this proposed course of action, he can also discuss this matter directly with Toyota Motor Sales U.S.A., Inc.Thank you in advance for your anticipated assistance with this matterShould you have any questions or need additional information, please do not hesitate to contact me.Very truly yours, PERFORMANCE TOYOTA Andrew F [redacted] General Manager CC: Kevin HA***, General Counsel (via email only) (Original document attached)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The finance person never disclose anything about the fees involved, If she could have told us how much time it would have taken, may be couple of seconds, buy intentionally she didn't mention thatOne thing I would like to ask to the manager of Performance Toyota, when he applies for a credit card, did he read all the disclosures and fine prints which is written in a font size of 6, 100% of people never read that, We always read the summary.For the reference I have attached the document which we received and signed, a copy is attached here as Doc If you look at the bottom there is a charge of $(says finance charge) , they added and subtracted (less prepaid finance charge) at the end, making the total to be $20,(which was the actual price we are supposed to pay, but they added $on top of $20,making us pay $20658.51I don't know why they do such calculation, may be just to rip of people knowinglyIf there is a finance charge involve make it clear and show it in the calculation without hiding anything so that people can see Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
RE: [redacted] Dear [redacted] My name is [redacted] and I am the General Manager of PTF, LLC dba Performance Toyota ("Performance")I would like to acknowledge receipt of the Revdex.com Complaint # [redacted] regarding [redacted] and his recent purchase with Performance on or about February 19, ("Complaint")After investigating this matter, kindly accept the following information in response to his ComplaintUpon receipt of the Complaint I immediately telephoned [redacted] to discuss this matter with him directlyIt appears his only issue is that he did not get a duplicate key in a timely mannerTherefore, I am having our service department schedule a time to get his duplicate key made for himI suggested that [redacted] , or his wife, contact my service department, within days from the date of my call to him, in order to get this completedHe seemed very happy with this resolutionI sincerely apologize for any inconvenience [redacted] encountered regarding this issue and hope this helps to resolve his ComplaintPlease do not hesitate to contact me with any questions or concerns and thank you for your assistance with this matter[redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Given that I only have days to respond, I am indicating that I do not accept the responseHowever, I am more than willing to meet with MrF [redacted] if he could provide me a way to get in contact with him, or if he would reach out to me at [redacted] Regards, [redacted]
As of today, Performance Toyota on Dixie Highway in Fairfield saw my car in the service department this morning, and gave my Kia Soul an inspection on the front brakesI was told my brakes are good and that perhaps rain water overnight getting to my brakes could be reason why it scrapes first thing in the morning and it would dry out over the dayThanks to Andy, the service crew and the Revdex.com for your prompt attention to this matter.Sincerely, [redacted] ***
My name is [redacted] and I am the General Manager of PTF, LLC dba Performance Toyota ("Performance")I would like to acknowledge receipt of the Revdex.com Complaint [redacted] regarding [redacted] and his recent purchase from Performance ("Complaint")After investigating this matter, kindly accept the following information in response to his ComplaintOn or about March 31, 2016, Mr [redacted] purchased a Honda Civic, VIN# [redacted] ("Vehicle") from PerformanceHe picked up his Vehicle the next day and noticed that the TPMS light was staying onPlease note that we have now repaired the TPMS indicator light, as confirmed by the customer, at no cost to Mr***Mr [redacted] feels this is fair and is happy with the resolutionThank you in advance for your anticipated assistance with this matterShould you have any questions or need additional information, please do not hesitate to contact meVery truly yours, [redacted] , General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below For the record I had a TRD Intake and a Magnaflow exhaust and LED lights I personally installed nothing relating to "oil starvation" which is what caused my engine to blowAlso, I would not view claiming Toyota "broke my car" as "disruptive" nor would I considering the service manager saying I'm full of "s***" during a vehicle inspection drive and lome out the dealership during the drive he and I took fair grounds to remove someone from the dealershipI had record of what the Service manager said to me during the ordeal and actually I had technicians agreeing that the service manager treated me unfairlyFor the recordI was told to "shut up" and threatened to be removed by police because I asked to speak with the GM and Customers Relations Manager after unfairly being removed because I file a complaint with the Revdex.comThe service manager told me he wasn't happy that I did such and to go somewhere else during our drive at which time I express the other local dealership stated that they did not want to work on a car someone else repairedEven so the other Toyota dealer reviewed the Work Orders and my vehicle at the same time recently in response to Performance's request and found numerous discrepancies with what was stated to be replaced and what was actually (not) replacedI made a choice to no long do business at any Performance dealershipIf I modded my car to the extent described by Performance Toyota (to make a failed point I guess) then why would they "good will" my vehicle's engine still? I had enough evidence to further the situation according to my legal advisors yet chose to just end my lease early because I rather lose money then be in a unsafe vehicle that they are still yet to repair correctlyI no longer want to do business with Toyota as a wholePerformance Toyota handled this situation terribly and everything I claimed previously I have backed with documentation,recordings, and videos which I still have.Thank You Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below When I first read MrF
*' [redacted] response, I though I understood Performance Toyota's position and that it was perfectly rational given the circumstancesIf the service technician had heard my wife say the dent occurred "last week" in lieu of "a FEW weeks ago", and then thought the dent was just fixed and the BSM system had not operated properly after the fix, then I could withdraw my complaint and I'm sure this could be settled with Performance Toyota independentlyMisunderstandings happen.But upon closer inspection, this appears to actually be a shakedown in order for Performance Toyota to make a profitQuoting MrF
*'s response, "Standard practice under these circumstances is the customer pays for the removal for the technician to assess the problem and once it's diagnosed, we can then determine who will be paying us." Based on this statement, all MrF [redacted] is concerned with is who is PAYING HIM, apparently even after collecting payment from the customer for removing the bumperThere is no concern about customer safety, processing a warranty claim months after selling a vehicle, or as a novel idea, providing good customer serviceInstead, Performance Toyota is focused solely on who is paying them and making a quick buck.This position is bolstered even more by MrF
*'s unwillingness to address facts in my complaint - not to mention the several dubious claims he makesFor instance, he states that there are "so many damage spots on the bumper." This is simply not true, as there was only one small dent, please refer to the two pictures attachedThe first picture shows the rear bumper, the second picture shows the supposed damage spots on the bumperI invite anyone to come check out the condition in case the pictures aren't clearTo make sure that MrF [redacted] has the right customer in mind while making these inaccurate statements, I request that he provide pictures that Performance Toyota took of the damage or at least the technician sketch(es) confirming the detailsAnd while MrF [redacted] is quick to develop theories as to why the BSM is not working and why he should charge several hundred dollars to investigate, he conveniently fails to address facts that were presented:(1)why did the BSM work for several weeks after the dent occurred and was then repaired? (2) if the owner's manual stated that only a "strong impact" would cause the system to malfunction, then why would it seem reasonable that a small dent that didn't even make the air bags go off cause a problem? (3) the dent popped out without the need to remove the bumper and cause misalignment of the BSM, as claimed by MrF
*.Next, MrF [redacted] claims that we were given a quote of $to remove the bumper and diagnose the situationSuch a specific number must have surely come from a printed quote, although we never received oneMaybe the quote was inadvertently left on the printer, and thus it may not have been given to my wife before she left the service appointmentPlease have MrF [redacted] give us a copy of the quote, because $is certainly much less than the verbal quote I was given of "it would take approximately half a day of outsourced body shop labor and diagnosis, which could cost up to $400."Lastly, this whole situation is extremely disturbingI paid $40,for a vehicle that had specific safety features to help keep my family safeThe Performance Toyota salesman was even a major factor in us choosing the XLE model when he demonstrated the utility of those safety featuresBut now we remain with the safety features off and putting my wife and kids at risk, while Performance Toyota attempts to shake us down and profit from usOn the Performance Toyota website, the company lists goalsOne goal is: "Be accountable: When we don't exceed your expectations, we'll try to make it right."Does any of this sound like trying to make it right? Let's stick to the facts and not wild theories, because my family's safety is riding on itI look forward to a quick resolution as too much time has already been wasted Regards, [redacted]
September 20, 2016RE: [redacted] My name is [redacted] and I am the General Manager of PTF, LLC dba Performance Toyota ("Performance")I would like to acknowledge receipt of the Revdex.com Complaint # [redacted] regarding [redacted] and her recent purchase from Performance ("Complaint")After investigating this matter, kindly accept the following information in response to her Complaint:On or about July 2, 2016, Ms [redacted] purchased a Toyota Camry, VIN# [redacted] ("Vehicle") from PerformanceHer loan for the Vehicle was financed through General Electric Credit Union ("GE")At the time of her purchase, GE offered the best financing for her needsMs [redacted] found the GE financing offer to be acceptable and the installment contract was prepared for her signatureAs you are aware, an installment contract contains information regarding interestrate, annual percentage rate, finance charges, and an itemization of the total amount financed and any fees the lender requires applicable to the loanIt is a practice of Performance that prior to the customer signing an installment Contract, they are asked to review it to make sure the information is corrector if they have any questions regarding the information noted on the contractIf they approve the information noted on the installment Contract, they are then instructed to sign this document.Performance is sorry for the oversight by Ms [redacted] of the mandatory bank feeHowever, Performance can only Conclude that since Ms [redacted] reviewed and signed the installment contract, she fully approved the information Contained therein.Thank you in advance for your anticipated assistance with this matterShould you have any questions or need additional information, please do not hesitate to contact me.Very truly yours, PERFORMANCE TOYOTA [redacted] General Manager [redacted]
PERFORMANCE T O Y O T AVIA - Email OnlySeptember 21, [redacted] Marketplace Resource Consultant Cincinnati Revdex.comE4th, Suite 600Cincinnati, Ohio RE: [redacted] * Complaint ID# [redacted] Dear Ms [redacted] ,My name is Andrew F [redacted] and I am the General Manager of PTF, LLC dba Performance Toyota ("Performance")I would like to acknowledge receipt of Revdex.com Complaint # [redacted] regarding Mrand Mrs [redacted] and their recent service experience with Performance ("Complaint")After investigating this matter, kindly accept the following information in response to their Complaint.On or about September 12, 2017, Mrs [redacted] brought their Toyota Sienna, VIN# [redacted] ("Vehicle") to Performance because the blind spot monitor ("BSM") light on the dash was coming onThe technician investigated and found that there was damage to the bumper in multiple spotsWhen discussing this with Mrs [redacted] , she mentioned that the damage happened a week priorPerformance spoke with Mr [redacted] on the phone and he said the damage happed a month priorMr [redacted] did mention that the bumper had been repaired by a body shop on or about August 14, 2017, so Performance was confused as to why there were so many damage spots on the bumperHowever, when starting the investigation, Performance noticed that the code "Misalignment" appearedThe technician discussed with Mrs [redacted] that it would need to obtain approval from Toyota Motor Sales, U.S.A., Inc("Toyota") to remove the bumper cover to get to the BSM to determine whether the BSM was bent or out of alignment, which could have happened when the damage occurred, or when the body shop repaired the bumper.It is important to note that in this case, there was no malfunction codeThe system was shutting itself off because it could not read within the parameters of the sensorOnce the system is realigned, it will properly read the location of approaching vehiclesMr [redacted] was quoted the price of $to remove the bumper and perform a proper diagnosis, not $as Mr [redacted] states in his Complaint.Mr [redacted] states in his Complaint that there was a Class Action investigation for the BSMPlease note that our Service Manager has checked the bulletins applicable to the Sienna and has found nothing regarding this issue with the BSM on the SiennaHowever, older models did have a grounding issue and did actually have a TSB for that issue, but Performance has found no such bulletins pertaining to the SiennaDixie Highway - Fairfield, Ohio, 45014- [redacted] Cincinnati Revdex.com RE: [redacted] - Complaint ID# [redacted] Page -2- Performance believes it is possible that when Mr [redacted] took the Vehicle to the body shop for the repair of the bumper that the body shop may have moved the sensor accidently while working behind the bumperUnfortunately, if this is the case, Toyota will not cover this under warranty as it is not a mechanical failureHowever, if it turns out that the current situation is a mechanical failure, Toyota will pay for the repairs and Mrand Mrs [redacted] will not have to pay anythingWe cannot make a proper determination of that until we remove the bumper and do a full diagnostic on the BSMStandard practice under these circumstances is the Customer pays for removal for the technician to assess the problem and once it's diagnosed, we can then determine who will be paying usIf Mr [redacted] is unsatisfied with this proposed course of action, he can also discuss this matter directly with Toyota Motor Sales U.S.A., Inc.Thank you in advance for your anticipated assistance with this matterShould you have any questions or need additional information, please do not hesitate to contact me.Very truly yours, PERFORMANCE TOYOTA Andrew F [redacted] General Manager CC: Kevin HA***, General Counsel (via email only) (Original document attached)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The finance person never disclose anything about the fees involved, If she could have told us how much time it would have taken, may be couple of seconds, buy intentionally she didn't mention thatOne thing I would like to ask to the manager of Performance Toyota, when he applies for a credit card, did he read all the disclosures and fine prints which is written in a font size of 6, 100% of people never read that, We always read the summary.For the reference I have attached the document which we received and signed, a copy is attached here as Doc If you look at the bottom there is a charge of $(says finance charge) , they added and subtracted (less prepaid finance charge) at the end, making the total to be $20,(which was the actual price we are supposed to pay, but they added $on top of $20,making us pay $20658.51I don't know why they do such calculation, may be just to rip of people knowinglyIf there is a finance charge involve make it clear and show it in the calculation without hiding anything so that people can see Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
RE: [redacted] Dear [redacted] My name is [redacted] and I am the General Manager of PTF, LLC dba Performance Toyota ("Performance")I would like to acknowledge receipt of the Revdex.com Complaint # [redacted] regarding [redacted] and his recent purchase with Performance on or about February 19, ("Complaint")After investigating this matter, kindly accept the following information in response to his ComplaintUpon receipt of the Complaint I immediately telephoned [redacted] to discuss this matter with him directlyIt appears his only issue is that he did not get a duplicate key in a timely mannerTherefore, I am having our service department schedule a time to get his duplicate key made for himI suggested that [redacted] , or his wife, contact my service department, within days from the date of my call to him, in order to get this completedHe seemed very happy with this resolutionI sincerely apologize for any inconvenience [redacted] encountered regarding this issue and hope this helps to resolve his ComplaintPlease do not hesitate to contact me with any questions or concerns and thank you for your assistance with this matter[redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Given that I only have days to respond, I am indicating that I do not accept the responseHowever, I am more than willing to meet with MrF [redacted] if he could provide me a way to get in contact with him, or if he would reach out to me at [redacted] Regards, [redacted]