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[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I received a phone call from Spectrum Orthopaedics indicating they wrote off the balance of my bill and have not received any further statements, so I consider this case resolved? Thank you for your help in this situation Regards, [redacted]

To whom it may concern:I am replying in regards to Revdex.com complaints in regards to billingIn response to abcoding, the procedures performed and coding are dictated by the Medicare guidelines and insurance guidelinesDepending on where and what structures are repaired, that dictates the code that is utilizedMedicare makes very general statements on codingThe question was about the surgery on the thumb and being billed for a thumb and hand surgeryThere were proceduresThe procedure that was performed was on the hand, in regards to a repair of a ligamentUnfortunately, this does get listed as a hand and a second one as a thumbFrom incisions it often appears as though both are in regards to the thumb.Secondary to the confusion for the patient, we did write off her billI also made a personal phone call to clarify the condition with no responseTherefore, our billing office was instructed to send a certified letter explaining that the bill had been written off.In response to the complaint, it simply deals with Medicare and insurance global statements on surgical procedures

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I received a phone call from Spectrum Orthopaedics indicating they wrote off the balance of my bill and have not received any further statements, so I consider this case resolved Thank you for your help in this situation
Regards,
*** ***

To whom it may concern:I am replying in regards to Revdex.com complaints in regards to billingIn response to abcoding, the procedures performed and coding are dictated by the Medicare guidelines and insurance guidelinesDepending on where and what structures are repaired, that
dictates the code that is utilizedMedicare makes very general statements on codingThe question was about the surgery on the thumb and being billed for a thumb and hand surgeryThere were proceduresThe procedure that was performed was on the hand, in regards to a repair of a ligamentUnfortunately, this does get listed as a hand and a second one as a thumbFrom incisions it often appears as though both are in regards to the thumb.Secondary to the confusion for the patient, we did write off her billI also made a personal phone call to clarify the condition with no responseTherefore, our billing office was instructed to send a certified letter explaining that the bill had been written off.In response to the complaint, it simply deals with Medicare and insurance global statements on surgical procedures

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I received a phone call from Spectrum Orthopaedics indicating they wrote off the balance of my bill and have not received any further statements, so I consider this case resolved Thank you for your help in this situation
Regards,
*** ***

We have reviewed the situation and have agreed to refund the client the full charge for the service call.  Our records do not indicate that we shut the water valve off during the most recent install, however, based on the fact that this is one of our long time customers we are choosing to...

refund the charge as a goodwill gesture.  We have no resolution for the "Club Membership" concern, as that program is now auto pay only with no exceptions.  We are offering to schedule tune ups well in advance with payment due in full at time of service.  This alternative will be presented to the customer if it has not been already.  I have called the customer and left a message for him to return my call to discuss the resolution.

To whom it may concern:I am replying in regards to Revdex.com complaints in regards to billing. In response to abnormal coding, the procedures performed and coding are dictated by the Medicare guidelines and insurance guidelines. Depending on where and what structures are repaired, that...

dictates the code that is utilized. Medicare makes very general statements on coding. The question was about the surgery on the thumb and being billed for a thumb and hand surgery. There were 2 procedures. The procedure that was performed was on the hand, in regards to a repair of a ligament. Unfortunately, this does get listed as a hand and a second one as a thumb. From incisions it often appears as though both are in regards to the thumb.Secondary to the confusion for the patient, we did write off her bill. I also made a personal phone call to clarify the condition with no response. Therefore, our billing office was instructed to send a certified letter explaining that the bill had been written off.In response to the complaint, it simply deals with Medicare and insurance global statements on surgical procedures.