[redacted] was called this morning by Sandra and said we would send a "seasoned" flooring mechanic to her home today, @ approx12:p.m., if she would be available She said, "that would be fine" The reason for [redacted] visit was to "tap" down the metal transition and or do his best to explain to [redacted] that is was done correctly The visit would not have been more than five minutesWhen [redacted] arrived at her house, there was a note attached to the door It was hand written and said "ABBEY CARPET - VERIFIED STATUS WITH Revdex.com SINCE OWNER [redacted] HUNG UP ON ME TWICE WHILE I WAS ATTEMPTING TO RESOLVE THE ISSUE, NO FURTHER COMMUNICATION WITH HIS FIRM OR ITS REPRESENTATIVES IS RECOMMENDED B***I could comment on here response but it would accomplish nothing I'm sorry I wasn't able to solve her problem [redacted]
Complaint: [redacted] I am rejecting this response because: March 15, 2016Revdex.com; Washington StateATTN: [redacted] , Dispute Resolution ConsultantREF: Claim ID [redacted] Dated 3/2/Against Abbey Carpet; TacomaThank you for the opportunity to respond Mr [redacted] J [redacted] ’s statements would be humorous if not for the ludicrous and inflammatory mis-information stated in his letter It would be of little benefit to either party nor the consumer at large to address each line item in this particular forum so I will attempt to focus on the initial complaint In light of MrJ [redacted] ’s comments to me on Monday, March 7, stating that he has never liked the Revdex.com and merely joined late last year as he was pressured to do so by a fellow Rotary Club member, it is of no surprise to me that his rebuttal is filled with untruths and poor grammar Again, a licensed professional flooring contractor observed the loose carpet installation when he bid on the adjacent flooring and reiterated the same when he installed my new flooring I merely requested MrJ [redacted] to provide unbiased professional assurance that the carpet was knocked or tapped down properly to the metal strip and/or tack strip to ensure it would withstand use without loosening the carpet If by using the word “mad,” MrJ [redacted] meant “angry,” I definitely was angry as the person he sent refused to even bend over to check the installation insisting he does “perfect” work As far as “hyperventilating,” MrJ [redacted] seems to misrepresent himself as a medical professional and it was I who requested to speak directly to MrJ [redacted] when the installer became insulting, shouting and appeared threatening holding a mallet in his hand As a slight built senior citizen, I truly feared for my safety and asked him to leave the premises MrJ [redacted] defended his installer’s actions by stating “he is a proud man.” His country of origin/ethnicity has nothing to do with common courtesy and quality customer care In conclusion, during my last conversation with owner Mr [redacted] J [redacted] on Monday, March 7, 2016, he agreed to have a seasoned installer check the installation to ensure it would not be problematic in the foreseeable future He abruptly hung up on me and I have not heard back again until the rebuttal forwarded to me by the Bureau MrJ [redacted] did not address my concern in a good faith manner and it should be duly recorded as such.Thank you, [redacted] Sincerely, [redacted] ***
*** *** ordered carpet from *** J*** @ Abbey Carpet of Tacoma on February 3rd The carpet was for a room that is 11'8" in width and 14'4" in length When the carpet arrived, we arranged for an installation dateWe removed the existing carpet and cushion and installed the new
carpet over our best cushion We used the same "clamp down" metal transition between the carpet and the sheet vinyl flooring *** inspected the job, said it was fine, and Ivan, the installer, said "thank you"
On March 1st I received a call from *** and she said she was told by someone working in her house that something was wrong with the carpet She said something was wrong with the way the carpet was attached to the "clamp down" metal and it needed to be fixed I scheduled Ivan to return the following day after he finished his scheduled job He tapped down a corner of the "clamp down metal" she requested and said the installation and transition was done properly She continued to insist that something was wrong and she wanted it fixed Ivan said the job was "perfect" and he had no idea what to do for her He called me and asked what should he do and I asked him to let me speak to *** When she took the phone, she was so mad that she was hyperventilating I told her to calm down and explain the problem "Ivan wouldn't do what she wanted and he doesn't know what he is doing" I couldn't reason with her so I asked *** to give the phone back to IvanI told Ivan to leave the home immediately On his way out, *** told Ivan "to go back to country he came from" Ivan is a ** *** *** *** *** *** as a *** *** Ivan has been with me for years now and all I hear from customer is "what great work he does and would like he back when they need more work done"
I called *** back a few days ago and said I would like to visit her home and see what was incorrect done She told me I "would not be allowed" to enter her home again "Send someone who know what he's doing or I'll hire someone else to fix the problem" and that person will send me a bill for his services
I have been the owner of Abbey Carpet of Tacoma for years We have sold and installed $83,000,of flooring locally If she allows me to send another flooring mechanic, I will Respectfully, *** J***
Complaint: [redacted]I am rejecting this response because:
Mr. [redacted], owner of Abbey Carpet, is dishonest and lacks basic business ethics and integrity. He has failed to resolve documented installation complaint and the Revdex.com's records must reflect same.Sincerely,[redacted]
[redacted] was called this morning by Sandra and said we would send a "seasoned" flooring mechanic to her home today, @ approx. 12:30 p.m., if she would be available. She said, "that would be fine". The reason for [redacted] visit was to "tap" down the metal transition and or do his best to explain to [redacted] that is was done correctly. The visit would not have been more than five minutes. When [redacted] arrived at her house, there was a note attached to the door. It was hand written and said "ABBEY CARPET - VERIFIED STATUS WITH Revdex.com. SINCE OWNER [redacted] HUNG UP ON ME TWICE WHILE I WAS ATTEMPTING TO RESOLVE THE ISSUE, NO FURTHER COMMUNICATION WITH HIS FIRM OR ITS REPRESENTATIVES IS RECOMMENDED. B. [redacted]. I could comment on here response but it would accomplish nothing. I'm sorry I wasn't able to solve her problem. [redacted]
Complaint: [redacted]I am rejecting this response because:
March 15, 2016Revdex.com; Washington StateATTN: [redacted], Dispute Resolution ConsultantREF: Claim ID [redacted] Dated 3/2/2016 Against Abbey Carpet; TacomaThank you for the opportunity to respond. Mr. [redacted] J[redacted]’s statements would be humorous if not for the ludicrous and inflammatory mis-information stated in his letter. It would be of little benefit to either party nor the consumer at large to address each line item in this particular forum so I will attempt to focus on the initial complaint. In light of Mr. J[redacted]’s comments to me on Monday, March 7, stating that he has never liked the Revdex.com and merely joined late last year as he was pressured to do so by a fellow Rotary Club member, it is of no surprise to me that his rebuttal is filled with untruths and poor grammar. Again, a licensed professional flooring contractor observed the loose carpet installation when he bid on the adjacent flooring and reiterated the same when he installed my new flooring. I merely requested Mr. J[redacted] to provide unbiased professional assurance that the carpet was knocked or tapped down properly to the metal strip and/or tack strip to ensure it would withstand normal use without loosening the carpet. If by using the word “mad,” Mr. J[redacted] meant “angry,” I definitely was angry as the person he sent refused to even bend over to check the installation insisting he does “perfect” work. As far as “hyperventilating,” Mr. J[redacted] seems to misrepresent himself as a medical professional and it was I who requested to speak directly to Mr. J[redacted] when the installer became insulting, shouting and appeared threatening holding a mallet in his hand. As a slight built senior citizen, I truly feared for my safety and asked him to leave the premises. Mr. J[redacted] defended his installer’s actions by stating “he is a proud man.” His country of origin/ethnicity has nothing to do with common courtesy and quality customer care. In conclusion, during my last conversation with owner Mr. [redacted] J[redacted] on Monday, March 7, 2016, he agreed to have a seasoned installer check the installation to ensure it would not be problematic in the foreseeable future. He abruptly hung up on me and I have not heard back again until the rebuttal forwarded to me by the Bureau. Mr. J[redacted] did not address my concern in a good faith manner and it should be duly recorded as such.Thank you,[redacted]
Sincerely,[redacted]
[redacted] was called this morning by Sandra and said we would send a "seasoned" flooring mechanic to her home today, @ approx12:p.m., if she would be available She said, "that would be fine" The reason for [redacted] visit was to "tap" down the metal transition and or do his best to explain to [redacted] that is was done correctly The visit would not have been more than five minutesWhen [redacted] arrived at her house, there was a note attached to the door It was hand written and said "ABBEY CARPET - VERIFIED STATUS WITH Revdex.com SINCE OWNER [redacted] HUNG UP ON ME TWICE WHILE I WAS ATTEMPTING TO RESOLVE THE ISSUE, NO FURTHER COMMUNICATION WITH HIS FIRM OR ITS REPRESENTATIVES IS RECOMMENDED B***I could comment on here response but it would accomplish nothing I'm sorry I wasn't able to solve her problem [redacted]
Complaint: [redacted] I am rejecting this response because: March 15, 2016Revdex.com; Washington StateATTN: [redacted] , Dispute Resolution ConsultantREF: Claim ID [redacted] Dated 3/2/Against Abbey Carpet; TacomaThank you for the opportunity to respond Mr [redacted] J [redacted] ’s statements would be humorous if not for the ludicrous and inflammatory mis-information stated in his letter It would be of little benefit to either party nor the consumer at large to address each line item in this particular forum so I will attempt to focus on the initial complaint In light of MrJ [redacted] ’s comments to me on Monday, March 7, stating that he has never liked the Revdex.com and merely joined late last year as he was pressured to do so by a fellow Rotary Club member, it is of no surprise to me that his rebuttal is filled with untruths and poor grammar Again, a licensed professional flooring contractor observed the loose carpet installation when he bid on the adjacent flooring and reiterated the same when he installed my new flooring I merely requested MrJ [redacted] to provide unbiased professional assurance that the carpet was knocked or tapped down properly to the metal strip and/or tack strip to ensure it would withstand use without loosening the carpet If by using the word “mad,” MrJ [redacted] meant “angry,” I definitely was angry as the person he sent refused to even bend over to check the installation insisting he does “perfect” work As far as “hyperventilating,” MrJ [redacted] seems to misrepresent himself as a medical professional and it was I who requested to speak directly to MrJ [redacted] when the installer became insulting, shouting and appeared threatening holding a mallet in his hand As a slight built senior citizen, I truly feared for my safety and asked him to leave the premises MrJ [redacted] defended his installer’s actions by stating “he is a proud man.” His country of origin/ethnicity has nothing to do with common courtesy and quality customer care In conclusion, during my last conversation with owner Mr [redacted] J [redacted] on Monday, March 7, 2016, he agreed to have a seasoned installer check the installation to ensure it would not be problematic in the foreseeable future He abruptly hung up on me and I have not heard back again until the rebuttal forwarded to me by the Bureau MrJ [redacted] did not address my concern in a good faith manner and it should be duly recorded as such.Thank you, [redacted] Sincerely, [redacted] ***
*** *** ordered carpet from *** J*** @ Abbey Carpet of Tacoma on February 3rd The carpet was for a room that is 11'8" in width and 14'4" in length When the carpet arrived, we arranged for an installation dateWe removed the existing carpet and cushion and installed the new
carpet over our best cushion We used the same "clamp down" metal transition between the carpet and the sheet vinyl flooring *** inspected the job, said it was fine, and Ivan, the installer, said "thank you"
On March 1st I received a call from *** and she said she was told by someone working in her house that something was wrong with the carpet She said something was wrong with the way the carpet was attached to the "clamp down" metal and it needed to be fixed I scheduled Ivan to return the following day after he finished his scheduled job He tapped down a corner of the "clamp down metal" she requested and said the installation and transition was done properly She continued to insist that something was wrong and she wanted it fixed Ivan said the job was "perfect" and he had no idea what to do for her He called me and asked what should he do and I asked him to let me speak to *** When she took the phone, she was so mad that she was hyperventilating I told her to calm down and explain the problem "Ivan wouldn't do what she wanted and he doesn't know what he is doing" I couldn't reason with her so I asked *** to give the phone back to IvanI told Ivan to leave the home immediately On his way out, *** told Ivan "to go back to country he came from" Ivan is a ** *** *** *** *** *** as a *** *** Ivan has been with me for years now and all I hear from customer is "what great work he does and would like he back when they need more work done"
I called *** back a few days ago and said I would like to visit her home and see what was incorrect done She told me I "would not be allowed" to enter her home again "Send someone who know what he's doing or I'll hire someone else to fix the problem" and that person will send me a bill for his services
I have been the owner of Abbey Carpet of Tacoma for years We have sold and installed $83,000,of flooring locally If she allows me to send another flooring mechanic, I will Respectfully, *** J***
Complaint: [redacted]I am rejecting this response because:
Mr. [redacted], owner of Abbey Carpet, is dishonest and lacks basic business ethics and integrity. He has failed to resolve documented installation complaint and the Revdex.com's records must reflect same.Sincerely,[redacted]
[redacted] was called this morning by Sandra and said we would send a "seasoned" flooring mechanic to her home today, @ approx. 12:30 p.m., if she would be available. She said, "that would be fine". The reason for [redacted] visit was to "tap" down the metal transition and or do his best to explain to [redacted] that is was done correctly. The visit would not have been more than five minutes. When [redacted] arrived at her house, there was a note attached to the door. It was hand written and said "ABBEY CARPET - VERIFIED STATUS WITH Revdex.com. SINCE OWNER [redacted] HUNG UP ON ME TWICE WHILE I WAS ATTEMPTING TO RESOLVE THE ISSUE, NO FURTHER COMMUNICATION WITH HIS FIRM OR ITS REPRESENTATIVES IS RECOMMENDED. B. [redacted]. I could comment on here response but it would accomplish nothing. I'm sorry I wasn't able to solve her problem. [redacted]
Complaint: [redacted]I am rejecting this response because:
March 15, 2016Revdex.com; Washington StateATTN: [redacted], Dispute Resolution ConsultantREF: Claim ID [redacted] Dated 3/2/2016 Against Abbey Carpet; TacomaThank you for the opportunity to respond. Mr. [redacted] J[redacted]’s statements would be humorous if not for the ludicrous and inflammatory mis-information stated in his letter. It would be of little benefit to either party nor the consumer at large to address each line item in this particular forum so I will attempt to focus on the initial complaint. In light of Mr. J[redacted]’s comments to me on Monday, March 7, stating that he has never liked the Revdex.com and merely joined late last year as he was pressured to do so by a fellow Rotary Club member, it is of no surprise to me that his rebuttal is filled with untruths and poor grammar. Again, a licensed professional flooring contractor observed the loose carpet installation when he bid on the adjacent flooring and reiterated the same when he installed my new flooring. I merely requested Mr. J[redacted] to provide unbiased professional assurance that the carpet was knocked or tapped down properly to the metal strip and/or tack strip to ensure it would withstand normal use without loosening the carpet. If by using the word “mad,” Mr. J[redacted] meant “angry,” I definitely was angry as the person he sent refused to even bend over to check the installation insisting he does “perfect” work. As far as “hyperventilating,” Mr. J[redacted] seems to misrepresent himself as a medical professional and it was I who requested to speak directly to Mr. J[redacted] when the installer became insulting, shouting and appeared threatening holding a mallet in his hand. As a slight built senior citizen, I truly feared for my safety and asked him to leave the premises. Mr. J[redacted] defended his installer’s actions by stating “he is a proud man.” His country of origin/ethnicity has nothing to do with common courtesy and quality customer care. In conclusion, during my last conversation with owner Mr. [redacted] J[redacted] on Monday, March 7, 2016, he agreed to have a seasoned installer check the installation to ensure it would not be problematic in the foreseeable future. He abruptly hung up on me and I have not heard back again until the rebuttal forwarded to me by the Bureau. Mr. J[redacted] did not address my concern in a good faith manner and it should be duly recorded as such.Thank you,[redacted]
Sincerely,[redacted]