A B C Chimney Service

MY COMPANY INSTALLED A DAMPER THAT I DID NOT REALIZE THAT HAD BEEN DAMAGED BY ACID IN MY SHOP USED TO REMOVE CREASOTE.. THE DAMPER IS STAINLESS STEEL AND COMES WITH A LIFE TTIME GUARANTEE AND WOULD HAVE BEEN REPLACED. WE CLEANED THE CHIMNEY IN THE SAME MANER WE ALWAYS USED WITH NO COMPLAINTS. THE...

VENT USED TO VENT THE GAS FIREPLACE IS DOUBLE WALLED AND WHEN COUUPLED WITH AN INSULATION BLANKET YOU GET EXCELENT CLEARANCE TO COMBUSTABLES, IT HAS BEEN USED IN THIS INDUSTRY FOR YEARS WITH OUT ANY PROBLEMS THAT II AM AWARE OF. THE CUSTOMER COULD HAVE A VENTLESS SET INSTALLED, ,AGAIN WIITH NO PROBLEM BUT WAS TOLD BY SOMEONE TO CLOSE OFF THE CHIMNEY WE ALSO TUCKPOINTED THE REAR OF THE FIREPLACE , BUT BECAUSE THE CUSTOMER WAS NOT GOING TO USE IT WE ARE REFUNDING MOST OF THEIR MONEY. THIS CUSTOMER WAS ALSO VERY HARD TO COMMUNICATE WITH.

A B C Chimney Services was efficient, professional and courteous while cleaning my fireplace and dryer vent. I would recommend them in a heartbeat.

Review: [redacted] from ABC Chimney charged me over $4900 to repair two fireplaces in my home. For the wood burning fireplace he inspected it and said he needed to clean, install a top lock damper and new slate cap, flashseal the vent and flashing, repair missing mortar and clean the fireplace. For the gas burning fireplace, he inspected it and had to flashseal the vent and flashing, repair the fire box and install a new vent. Where do I begin? He installed a used, broken damper on the wood fireplace, the wrong type of cap, did minimal repair to the flashing/vents (not complete) and did not clean it. On the gas fireplace, he first installed a vent BACKWARDS, then came back and installed a vent that is not even rated for gas appliances much less a gas fireplace. He completely sealed the gas burning fireplace chimney (so where were the fumes going to go????). Basically, he did nothing correctly and charged me and arm and a leg for services that were done poorly or never done. Furthermore, I had the fireplaces inspected and was told I would burn down my house or poison my family if I used either. This man needs to be put out of business.Desired Settlement: [redacted] T[redacted] needs to refund me for the entire job. He had his granddaughter and her boyfriend doing the repairs and neither one knows what they are doing. I have heard from multiple resources that he is notorious for ripping people off. This is a lot of money, but even worse, he put me and my family in danger. My house could have burned down or we could have been poisoned by carbon monoxide. Luckily, my plumber refused to run the gas to the gas fireplace which prompted me to have both inspected .

Business

Response:

MY COMPANY INSTALLED A DAMPER THAT I DID NOT REALIZE THAT HAD BEEN DAMAGED BY ACID IN MY SHOP USED TO REMOVE CREASOTE.. THE DAMPER IS STAINLESS STEEL AND COMES WITH A LIFE TTIME GUARANTEE AND WOULD HAVE BEEN REPLACED. WE CLEANED THE CHIMNEY IN THE SAME MANER WE ALWAYS USED WITH NO COMPLAINTS. THE VENT USED TO VENT THE GAS FIREPLACE IS DOUBLE WALLED AND WHEN COUUPLED WITH AN INSULATION BLANKET YOU GET EXCELENT CLEARANCE TO COMBUSTABLES, IT HAS BEEN USED IN THIS INDUSTRY FOR YEARS WITH OUT ANY PROBLEMS THAT II AM AWARE OF. THE CUSTOMER COULD HAVE A VENTLESS SET INSTALLED, ,AGAIN WIITH NO PROBLEM BUT WAS TOLD BY SOMEONE TO CLOSE OFF THE CHIMNEY WE ALSO TUCKPOINTED THE REAR OF THE FIREPLACE , BUT BECAUSE THE CUSTOMER WAS NOT GOING TO USE IT WE ARE REFUNDING MOST OF THEIR MONEY. THIS CUSTOMER WAS ALSO VERY HARD TO COMMUNICATE WITH.