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Hello Ms [redacted] ,I am rejecting Exquisite Styles refusal to honor their gift card or issue a refund because I believe it to be unethical and against federal law for a gift card to expire prior to five years from the date it was issuedSince filing this claim Exquisite Styles has determined me to be a “liability” and unable to receive massage services at their salonBecause of this I feel the only way to resolve this matter at this time is for Exquisite Styles to mail me a refund check in the exact amount we paid for the gift card.I would be willing to remove my online reviews regarding their refusal to honor my gift card if they issue a refundOtherwise, I see nothing wrong with stating the truth within an online review of their businessThey are tarnishing their own reputation with their practice of selling gift cards and then refusing to accept gift cards as payment.The only sticker on the back of my gift card states “3/1/13, No: 1128, 1/Deep Tissue Massage, Authby MB.” [redacted]

Dear Revdex.com,I am responding to the complaint assigned ID# [redacted] The complaint states that a gift card was purchased on March 1st for A copy of the gift card issued for the complainant was purchased for only $A copy has been attachedThe complainant also claims to have talked with someone at the salon on May 1st which was a Thursday and the salon is closed on ThursdayThe next date of alleged contact was on Monday June 15th 2015.The salon has no record of that callThe last and only call of record is on Tuesday February 13th At the time of that phone call the gift card was years expired according to salon policyThe gift card has a sticker attached on the back that states the cards expire one year from purchase dateHowever, gift cards are accepted up to months later as a courtesy to our guestsThe gift card value can be applied to any services or products that the salon offersThe aforementioned gift card should have been dealt with the year it was to expireThe deep tissue massage would not be advisable due to the information disclosed regarding the injury and surgeries sustainedIt would be a liability for the massage therapist and the salonThe claimant and her relatives have already gone to social media to try to tarnish the reputation of the salon using the misinformation given to the Revdex.comA refund will not be issued.Sincerely,Melissa *S [redacted] (owner)

Dear Revdex.com,I am responding to the complaint assigned ID# [redacted]. The complaint states that a gift card was purchased on March 1st 2013 for 5100. A copy of the gift card issued for the complainant was purchased for only $55. A copy has been attached. The complainant also claims to...

have talked with someone at the salon on May 1st 2014 which was a Thursday and the salon is closed on Thursday. The next date of alleged contact was on Monday June 15th 2015.The salon has no record of that call. The last and only call of record is on Tuesday February 13th 2018. At the time of that phone call the gift card was 4 years expired according to salon policy. The gift card has a sticker attached on the back that states the cards expire one year from purchase date. However, gift cards are accepted up to 6 months later as a courtesy to our guests. The gift card value can be applied to any services or products that the salon offers. The aforementioned gift card should have been dealt with the year it was to expire. The deep tissue massage would not be advisable due to the information disclosed regarding the injury and surgeries sustained. It would be a liability for the massage therapist and the salon. The claimant and her relatives have already gone to social media to try to tarnish the reputation of the salon using the misinformation given to the Revdex.com. A refund will not be issued.Sincerely,Melissa *. S[redacted] (owner)

Hello Ms. [redacted],I am rejecting Exquisite Styles refusal to honor their gift card or issue a refund because I believe it to be unethical and against federal law for a gift card to expire prior to five years from the date it was issued. Since filing this claim Exquisite Styles has determined me to be a “liability” and unable to receive massage services at their salon. Because of this I feel the only way to resolve this matter at this time is for Exquisite Styles to mail me a refund check in the exact amount we paid for the gift card.I would be willing to remove my online reviews regarding their refusal to honor my gift card if they issue a refund. Otherwise, I see nothing wrong with stating the truth within an online review of their business. They are tarnishing their own reputation with their practice of selling gift cards and then refusing to accept gift cards as payment.The only sticker on the back of my gift card states “3/1/13, No: 1128, 1/2 Deep Tissue Massage, Auth. by MB.”[redacted]
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