On 1/2/- Mrs [redacted] called our company to service her furnaceWhen we got there, the furnace had a crack in the Heat ExchangerWe had to shut off the furnace because it was not safe to run due to CoWe advised her to call nat fuel gas or HEAP to see if they could helpFrom what I understand she got a new furnace through Nat Fuel gasI told her about nat fuel gas program and told her we would credit her the $to her if we got the job to install the furnaceShe had someone else install the furnaceI think this is fair [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed the response and once again will reiterate that the way I see it no service was providedThe response states: "When Mrs [redacted] was signing the contract with ABC to allow my foreman to inspect the roof further, I spoke to her son [redacted] and he said to go ahead"This is an out an out lieI NEVER had a conversation with [redacted] regarding that a charge was to be appliedIn fact I have a saved voice message received from [redacted] dated 10/which he specifically states that he reviewed this invoice with my mother and explained everything to her in detail, there is no mention that he and I had this conversationI personally only spoke to [redacted] one time prior to this disagreement and that was while he was in my mothers kitchen with his contractor reviewing the estimate with me on the phoneThis was the second visit by ***I was in my car for work heading to the Pennsylvania areaEven during that call I told [redacted] that I did not want anything signed due to other estimates anticipatedHe said that he would write that the contract was contingent on a depositThere were visits made by [redacted] to my mothers houseThe first time he was alone and the second time with his contractorThe invoice he had my mother sign was during the first visit and the claim that he spoke to me and I authorized the inspection is simply not trueMy mother will be years old in January and only signed that invoice because she said [redacted] indicated it was for insurance purposesWhile I do not feel I need to go into specific reasons, I specifically requested ABC to contact me directly during each step of this process and that did not occurCharging someone over $for a free estimate is wrongThe fact that [redacted] was unable to go on the roof due to his shoulder injury was not reviewed with meIn addition, I have a second saved voicemail from [redacted] threatening me with his attorney if the invoice wasn't paidUnknown to me at the time but my mother received a second bill which an additional $late fee was applied which she paid (paid even though she feels nothing was done)Apparently [redacted] was unaware of this payment at the time of his threatening phone callI once again state that I was expecting a free estimateHad there ever been any mention whatsoever of a charge for this service I would have immediately declined [redacted] may have tried to explain this to an year old but he NEVER explained that to me as requested
On 1/2/- Mrs [redacted] called our company to service her furnaceWhen we got there, the furnace had a crack in the Heat ExchangerWe had to shut off the furnace because it was not safe to run due to CoWe advised her to call nat fuel gas or HEAP to see if they could helpFrom what I understand she got a new furnace through Nat Fuel gasI told her about nat fuel gas program and told her we would credit her the $to her if we got the job to install the furnaceShe had someone else install the furnaceI think this is fair [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed the response and once again will reiterate that the way I see it no service was providedThe response states: "When Mrs [redacted] was signing the contract with ABC to allow my foreman to inspect the roof further, I spoke to her son [redacted] and he said to go ahead"This is an out an out lieI NEVER had a conversation with [redacted] regarding that a charge was to be appliedIn fact I have a saved voice message received from [redacted] dated 10/which he specifically states that he reviewed this invoice with my mother and explained everything to her in detail, there is no mention that he and I had this conversationI personally only spoke to [redacted] one time prior to this disagreement and that was while he was in my mothers kitchen with his contractor reviewing the estimate with me on the phoneThis was the second visit by ***I was in my car for work heading to the Pennsylvania areaEven during that call I told [redacted] that I did not want anything signed due to other estimates anticipatedHe said that he would write that the contract was contingent on a depositThere were visits made by [redacted] to my mothers houseThe first time he was alone and the second time with his contractorThe invoice he had my mother sign was during the first visit and the claim that he spoke to me and I authorized the inspection is simply not trueMy mother will be years old in January and only signed that invoice because she said [redacted] indicated it was for insurance purposesWhile I do not feel I need to go into specific reasons, I specifically requested ABC to contact me directly during each step of this process and that did not occurCharging someone over $for a free estimate is wrongThe fact that [redacted] was unable to go on the roof due to his shoulder injury was not reviewed with meIn addition, I have a second saved voicemail from [redacted] threatening me with his attorney if the invoice wasn't paidUnknown to me at the time but my mother received a second bill which an additional $late fee was applied which she paid (paid even though she feels nothing was done)Apparently [redacted] was unaware of this payment at the time of his threatening phone callI once again state that I was expecting a free estimateHad there ever been any mention whatsoever of a charge for this service I would have immediately declined [redacted] may have tried to explain this to an year old but he NEVER explained that to me as requested
Revdex.com spoke to [redacted] at business and the following was relayed: I have been in contact with the consumer and the issues have been resolved