I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called at least twice ( I think it was times) to get a check for the items that sold in the fall/winter of 2015. I stopped taking them items to auctionSometimes they would pay the very next day- sometimes cash and the others times by check. My records show the last check I received was in September They stated that I used foul language- my voice got high I am sure- and I was mad and still mad- that they are not paying for a bank fee my bank charge because they gave me a check on a closed account - - but I DIDN'T AND DON'T use foul language. When they wrote the check they should have balanced the account before closing it.They did NOT include a list of what they had sold for me - if they had I would not have ask for it again.I was never told that they charged storage fees and now I am being told- they could not donate the items to *** because I had had a reserve price on themI told them to donate them, that should have been enough plus they also have it in writing- it is in this complaintOne of my request was to post these "rules and charges" somewhere in the office so they could be seen by sellers and bidders alike. They should had balanced the checking account before they close it. I am very disappointed in them. If they checked the account before they closed it the account would have not balancedThey never told me that they charged a storage fee and now they are telling me that they can't donate the items in question because they can't donate anything that had a reserve on it
Hi my name is Sandy Myers and I own and operate Russell's Auction I do internet auctions and sell for others and myself One of my customers, *** *** filed a complaint with Revdex.com about my business.This is what happened: In early Decof I mailed her a check for $
and a list of items sold She held that check until mid March of She then went to deposit it and I had closed that account and opened a new account due to the fact that my tax ID was with my previous business, *** *** ***, and my tax lady informed me that I needed to correct this So, I had a new tax ID number for Russell's Auction and opened a new account I checked my old account numerous times, for months before closing it to make sure there were no outstanding checks She proceeded to call me about this and I sent her a new check in the amount of $ I ask her why she held the check so long and she said it snowed and she was moving and overlooked it She then tells me she needs the new check quickly due to her lack of funds When I sent her the new check I did not enclose the list of sold items because I had sent it prior After she received the check she called my assistant and myself and used foul language, because she thought I should also pay the $return check fee I then told her that after one month of holding a check that I am not responsible for her feesI then reminded her of the storage fees for her unsold, not picked up items She told us to donate her items and I explained that I could not donate items that had a reserve on them She had put reserves on the items so they would not be sold for less than $ I can not donate items with reserves because of the value it has to the customer, due to auction rules. I hope this can help settle the matter that was submitted to you If you have any questions you can contact me at ###-###-####.Thank You,Sandy MyersRussell's Auction*** *** *** *** ** *** # 33588SMM/tmb
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called at least twice ( I think it was times) to get a check for the items that sold in the fall/winter of 2015. I stopped taking them items to auctionSometimes they would pay the very next day- sometimes cash and the others times by check. My records show the last check I received was in September They stated that I used foul language- my voice got high I am sure- and I was mad and still mad- that they are not paying for a bank fee my bank charge because they gave me a check on a closed account - - but I DIDN'T AND DON'T use foul language. When they wrote the check they should have balanced the account before closing it.They did NOT include a list of what they had sold for me - if they had I would not have ask for it again.I was never told that they charged storage fees and now I am being told- they could not donate the items to *** because I had had a reserve price on themI told them to donate them, that should have been enough plus they also have it in writing- it is in this complaintOne of my request was to post these "rules and charges" somewhere in the office so they could be seen by sellers and bidders alike. They should had balanced the checking account before they close it. I am very disappointed in them. If they checked the account before they closed it the account would have not balancedThey never told me that they charged a storage fee and now they are telling me that they can't donate the items in question because they can't donate anything that had a reserve on it
Hi my name is Sandy Myers and I own and operate Russell's Auction I do internet auctions and sell for others and myself One of my customers, *** *** filed a complaint with Revdex.com about my business.This is what happened: In early Decof I mailed her a check for $
and a list of items sold She held that check until mid March of She then went to deposit it and I had closed that account and opened a new account due to the fact that my tax ID was with my previous business, *** *** ***, and my tax lady informed me that I needed to correct this So, I had a new tax ID number for Russell's Auction and opened a new account I checked my old account numerous times, for months before closing it to make sure there were no outstanding checks She proceeded to call me about this and I sent her a new check in the amount of $ I ask her why she held the check so long and she said it snowed and she was moving and overlooked it She then tells me she needs the new check quickly due to her lack of funds When I sent her the new check I did not enclose the list of sold items because I had sent it prior After she received the check she called my assistant and myself and used foul language, because she thought I should also pay the $return check fee I then told her that after one month of holding a check that I am not responsible for her feesI then reminded her of the storage fees for her unsold, not picked up items She told us to donate her items and I explained that I could not donate items that had a reserve on them She had put reserves on the items so they would not be sold for less than $ I can not donate items with reserves because of the value it has to the customer, due to auction rules. I hope this can help settle the matter that was submitted to you If you have any questions you can contact me at ###-###-####.Thank You,Sandy MyersRussell's Auction*** *** *** *** ** *** # 33588SMM/tmb