A & B Heating & Sheet Metal Company Inc

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

3/18/16 Re: [redacted] Attn: [redacted] We were contracted to replace the furnace only in March of 2013. The current problem and our estimate has to do with the house duct system 'Much is an extension of the furnace but not always contracted to address. I will waive their remaining balance...

and withdraw our estimate. Please advise if you need additional information. David C. [redacted] Owner A&B Heating

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]IN RESPONSE TO THE ANSWER OF OUR COMPLAINT AS YOU CAN TELL BY OUR ORIGINAL RECEIPT THE DUCT WORK WAS INCLUDED IN OUR AGREEMENT.  SINCE THE FURNACE WAS NOT PROPERLY INSTALLED BY THEIR ADMISSION I DO NOT SEE HOW WE CAN BE HELD LIABLE.  THEY RESPONDED TO 2 CALLS TO REPAIR THE FURNACE.  NOW ALMOST 3 YEARS LATER THEY TELL US IT WASN'T INSTALLED PROPERLY AND IT IS OUR PROBLEM TO THE ADDITIONAL COST OF $800.00.  WE DID NOT ASK FOR FORGIVENESS OF OUR BALANCE OIWED, WHICH IS $96.OO.  WE HAVE ALREADY MADE PAYMENT OF $192.00, OF THE $288.00 CHARGE. WE NEED OUR FURNACE PROPERLY INSTALLED AND BECAUSE OF OUR AGES AND HEALTH CONDITIONS ARE UNABLE TO DO THIS OURSELF AND FEEL IT IS A&B HEATING RESPONSIBILITY.

Review: I purchased a Lennox Aire-Flo Furnace from A&B Heating . It was installed March 28, 2013. Two days after installation the squirrel cage was not working. They fixed it free of charge due to the age of the furnace. On December 24, 2015, the squirrel cage was not working again. The serviceman came and fixed it and we were told it was covered under warranty and there would be no charge. Three weeks later we were sent a bill for $288.00 for labor and told the part was $155.00 and covered under warranty. We have made 2 payment toward the bill totaling $192.00; we still owe $96.00. On or about February 25, 2016 we called again. A&B Heating sent a repairman to check the entire furnace. We were told the furnace was not properly installed and it will cost $800.00 to be installed properly. We feel it is not our fault that they did not properly install the furnace when we purchased it, and that we should not have to pay anything more toward repair.Desired Settlement: repair without further cost to us.

Business

Response:

3/18/16 Re: [redacted] Attn: [redacted] We were contracted to replace the furnace only in March of 2013. The current problem and our estimate has to do with the house duct system 'Much is an extension of the furnace but not always contracted to address. I will waive their remaining balance and withdraw our estimate. Please advise if you need additional information. David C. [redacted] Owner A&B Heating

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted]IN RESPONSE TO THE ANSWER OF OUR COMPLAINT AS YOU CAN TELL BY OUR ORIGINAL RECEIPT THE DUCT WORK WAS INCLUDED IN OUR AGREEMENT. SINCE THE FURNACE WAS NOT PROPERLY INSTALLED BY THEIR ADMISSION I DO NOT SEE HOW WE CAN BE HELD LIABLE. THEY RESPONDED TO 2 CALLS TO REPAIR THE FURNACE. NOW ALMOST 3 YEARS LATER THEY TELL US IT WASN'T INSTALLED PROPERLY AND IT IS OUR PROBLEM TO THE ADDITIONAL COST OF $800.00. WE DID NOT ASK FOR FORGIVENESS OF OUR BALANCE OIWED, WHICH IS $96.OO. WE HAVE ALREADY MADE PAYMENT OF $192.00, OF THE $288.00 CHARGE. WE NEED OUR FURNACE PROPERLY INSTALLED AND BECAUSE OF OUR AGES AND HEALTH CONDITIONS ARE UNABLE TO DO THIS OURSELF AND FEEL IT IS A&B HEATING RESPONSIBILITY.

Business

Response:

Review: A&B Heating would not give a detailed Itemized bill after many requests both Phone calls and emails.A&B also sent another bill stating it is past due.Desired Settlement: I would like my bill itemized so I can review it before I pay it.I would also like the past due removed.

Business

Response:

We were called to this residence to resolve a ’no heat' issue. We found a faulty Induced Draft Blower Assembly and replaced it The total cost of the repair is $921.82.

This customer has repeatedly asked for a breakdown of the charges which I provided several times via email. Here they are again -

Cost of the part is $411.82.

Cost of service and travel is $510.00.

There are no other charges and nothing else to break down - no tax, no shipping, no other parts. I'm not sure what else they want other than to delay payment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The breakdown of costs was incomplete. I listed in my email as to what was needed.

Hours Worked :

A&B Heating would not give a detailed Itemized bill after many requests both Phone calls and emails.A&B also sent another bill stating it is past due.