A & B Insurance Group, LLC

The customer provided the wrong address to be served The process server is not responsible nor is the company to search and read the paperwork provided with personal information inside By law we are supposed to hand deliver the papers to the address provided If the address
provided is not correct the paperwork is returned and the customer is contacted The customer was contacted via email and we were told it was the house next door The server advised us that he went up and down the street numerous times the same day looking for the car It was not located anywhere on the street at any address We were asked by the customer to try it asap and we did Because the address was wrong the further attempts that were made showed to be a waste of the servers time as he didn't know the address he was repeatedly going to was wrong Therefore the server had to be paid to rush out there the next day in order to attempt asap and was paid by us 30$ for doing so WE do not send our servers out to ride around with their gas and their vehicle to go out for free just because the customer supplied us with the wrong address By his own admission in the complaint he supplied the wrong address and we are not at fault for him calling us back with the right address days later when we were out of time The server is an independent contractor of majestic and did the job and as stated above was paid 30$ for the job Therefore the customer can receive a 20$ refund that majestic was to receive and if that does not settle the case for the customer he may sue the server * *** *** who has since he has left employment with majestic since that monthWe can be contacted at ###-###-#### if you wish to inquire the address and phone number of the independent contractor We are willing to forgo the 20$ that we would have made off the service but that is all the company is responsible for Furthermore enclosing we have two offices and the other attempts required were mistakenly emailed to the North Carolina office so the New York office would only have known of the one service when he called There wereMultiple attempts before the deadline and customer was offered an affidavit of attempt We are not licensed private investigators and have no way to search for the right address we have to use what is provided We have been in business since with zero complaints The customer was given ample time from the court to serve the papers he should have extended us the same

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]