A & B POOL SERVICE Reviews (1)
A&B Pool Service contracted to remodel my pool. The remodel was completed on May 17, 2013, at which time they required full and final payment on the remodel. Final payment was made by check on 5/24 (when manager came by to pick it up). The full cost of the remodel was $7,853.00. During the course of the cleanup around the pool area, they power washed the existing, stained aggregate pool decking, resulting in various areas where the stain was removed down to the bare aggregate. The color of the pool deck is now very uneven, and subject to further deterioration since it appears that the sealer was removed in addition to the stain. They assured me that they would take care of the problem and "make it right". They came out and attempted to patch the areas where the stain was removed, which provided an unacceptable result. They decided to call in a decking contractor to assess the situation to see what could be done. It has now been almost 5 weeks since the remodel was completed, and nothing has been done. The options they have provided to me are: 1) they can attempt to "even out" the stain discoloration through further power washing and attempt to re-stain with no guarantee that the results would be acceptable or even an improvement to the existing condition; or 2) the deck can be resurfaced by the decking contractor at a cost to me of $1,675. So, in essence, they want me to pay for the repair of damage they caused to my property. When I spoke to the manager ([redacted] on Monday, I indicated that while I know the damage was unintentional, they caused it and I didn't think I should have to pay the cost of the repair. I offered to pay half of the cost, in an attempt to bring this to resolution, but have been told today by [redacted] that they are unwilling to share the cost. The only thing they will do, is the first option shown above, with no guarantee of successful results. Just as further information for you, when I was required to pay the balance due on the pool remodel, I asked what assurance I had that they would handle the repair of the damage appropriately, and was told that they would -- after all, they've been in business for twenty-something years . . . . I contacted them by phone re: the issue described above on the following dates: 5/17/13, 5/23/13, 5/28/13, 6/3/13, 6/11/13, 6/13/13, 6/19/13.