A & B Rent-All, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers As I stated in my initial response to you on July 5, 2017, our records show you installed Cox services on February 28, 2017. At that time you had the following services: $Contour TV, cable receiver, HBO, Cinemax, Showtime, Premier data and Premier phone for monthsFree Record DVR service for months The additional charges that are not included in the $rate is due to rental equipment fees, Sports/Information package, Cox Service Protection Plan (CSPP), and FCC fees. Therefore your monthly rate before tax is $and after tax total is $for months. Mr***, no further credits and/or adjustments will be applied onto your Cox account. The charges and fees are valid and we consider this matter closed. Best Regards, COX - California --------------------------------------------------------------------------------...⇄ Executive Escalations Team Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms***k, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers Our records show you installed Cox services on July 19, 2017. At that time since we were unable to run your credit it is a requirement to collect a $deposit. We received the deposit and it has been applied onto your Cox account. The $deposit will be reimbursed back to you after months if you are in a good payment status. On July 19, Cox charged you an installation fee of $75.00, however, we have credited the installation fee on July 27, 2017. We truly apologize for any inconvenience this may have caused you. We have issued a month courtesy credit of $toward your internet services and it will reflect on your next billing statementBest Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team

Dear Mr***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers As we stated on our first response, unfortunately, Cox offer discounts to customers from to months at a time only. Cox does not offer month discounts. However, it appears on May 24, new discounts were applied to your account for another months as follows: $off Silver Bundle PackageValid from May 24, through May 23, $on all Premium Channels Valid from May 24, through May 23, $off DVR service Valid from May 24, through May 23, At this time, no further discounts can be applied onto your account. You are in a year service agreement till May 23, 2019, however, if you choose to terminate your Cox services to go to a different provider then we will waive any early termination fees charged to your account. Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalation Team Tell us why here

Dear Ms***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to
improve the quality of the service we provide to our customers Our records show that you do qualify for the $gift card because you placed a Cox order on Cyber Monday. We apologize that you were provided incorrect information when you inquired about the gift card via chat. We are also looking into why you received an email stating you were not eligible for the gift card Please be advised that you will receive the $gift card when you remain active with your Cox services for days with no late payments. After days you should receive the gift card some time in February or March (it can take up to weeks to process after the days). Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal BlvdSan Diego, CA Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved.complaint *** has been resolved with Cox.Thank you,

On 10/22/16, cox communications refunded my money, so this dispute is been resolved with the business
Regards,
*** ***

Dear Ms***,
Thank you for allowing Cox opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to your Cox services and ratesI have reviewed your account and have determined
Our records show that on
December 31, 2013, you agreed to a 24-month contract that locked selected services in at a certain rateThis contract expired on December 30, As a result, you began being billed the standard rate for the services that you subscribe to
On January 26, 2016, you called to inquire about the rate increaseAt that time, it was explained to you that your contract had expired
You state in your complaint letter that you attempted to change your services online based on an advertisement you received in the mailPlease note, these advertised rates are generally for new subscribers onlyThis is why you were offered different services when calling in
Our records do show that you experienced issues with your DVR box once the changes to your services were madeAs a result of this experience, I have issued a 2-week service credit to your accountThis credit will reflect on your next billing statement
Please accept our apologies for any inconvenience we may have caused you and your familyI am available for any additional questions and/or concerns you may have regarding your Cox accountMy office hours are 8:30am to 5:00pm, Monday through Friday
Respectfully, *** ** *** Executive Office of the Regional Manager
Cox Communications, California
858-836-

Dear Ms***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers Our records show that your monthly rate before tax is $and after tax total is $119.79. The discount is valid till November 9, 2018. Unfortunately, there is no record showing that you did not have cable services for two weeks in October. However, you have an appointment scheduled for a technician to come out to your residence on November 10, between 5-pm. We apologize for any inconvenience we may have caused you. As a courtesy, we have issued a $one-time credit adjustment onto your Cox account. The credit adjustment will reflect on your next billing statement Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal Blvd San Diego CA Tell us why here

Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the
quality of the service we provide to our customers Our records show you installed Cox Preferred internet service on August 10, 2017. At that time you were placed on a promotional discount of $for months. This discount is valid from August 10, through August 9, 2018. We apologize that you were quoted a different rate, however, we issued a credit adjustment for the difference for months with the following: $x months = $120. The credit adjustment will reflect on your next billing statement We also issued a credit adjustment toward the self-installation fee of $20.00. The credit adjustment will reflect on your next billing statement as well Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal Blvd San Diego CA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find this resolution was greatIn fact, Ligaya was so incredible by phone that we feel better today than we did about Cox before! Our only hesitancy in saying the complaint resolved is that if Cox billing keeps trying to hit us with more changes it will have to be made to stopHowever, *** said if that were to happen to just call her and she'll take care of itSo yes, please consider this resolved
Regards,
*** ***

Dear Ms***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed through the Revdex.com in regards to your former account. I have reviewed your account and have determined the following:
Our
records show that on May 27, your Cox account was disconnected for non-payment. At that time that your services were disconnected, you had a remaining account balance of $78.07.
On July 15, 2014, you made a payment with our third-party collection agency, *** *** *** (***) in the amount of $40.00. This payment left a remaining account balance of $
On August 19, 2014, you made a payment with *** for the remaining balance of $38.07. As a result of this payment, your *** file was updated as "paid."
Based on this information, Cox must respectfully deny your request to have this debt expunged from your *** report
I am available for any additional questions and/or concerns you may have regarding your former Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The difference from the $credit and the $which you are charging me is $per month which would total over $that I would pay extra for the months So you still owe me $with the difference that a year would make I also signed up for months and not the months that you claim Kindly make the adjustments in order to make this right.]
Regards,
*** ***

Dear Ms***,
Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to a recent equipment charge that was billed to your account
On behalf of Cox, I would like to apologize
for the experience you have outlined in your complaint letterThis is not the level of service we have built our reputation on
As a result of your experience, I have applied a 1-month service credit to your account in the amount of $Please allow a complete billing cycle for this adjustment to reflect on your account
Again, we apologize for your experience and are hopeful we will be able to restore your faith in us
I am available for any additional questions and/or concerns you may have regarding your Cox accountMy office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***r
Executive Office of the Regional Manager
Cox Communications, California
***

Dear *** ***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers. Our records show your final billing statement of $is from your early termination fee and for services rendered from April 14, through May 13, 2016. The early termination fee balance is $and the balance for services rendered from April 14, through May 13, is $148.23. On January 21, we received a payment of $that was applied onto your closed account and have a remaining balance of $159.49. Unfortunately, since the charges that were applied onto your Cox account are valid, we will not reimburse you for the requested amount of $130.00. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday. Best Regards, COX --------------------------------------------------------------------------------...⇄ *** *** *** ** *** *** ***
*** *** *** *** ***
*** ***
*** *** *** *** *** ** ***
*** *** *** ***

Thank you for your response Mr***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Cox has declined my request at a $refund,
they were charging me for an internet speed that I discovered I was only
receiving half of for at least a yearWhen I called they informed me they
could only give me a month credit for the service I was paying for but not
receivingThis was not an acceptable amount of refund considering it’s been
much longer than months that they have been doing thisWhen the Internet
Specialist was speaking with me about how my service was being cut in half due
to an old modem, she acted like it was an accident that she told me about
cutting the service once I started to question itI rent a Modem from Cox
because they are supposed to exchange it out when new modems come out, I have
been paying rental fees for an Old modem much over the actual cost of the Modem
as wellIf cox cannot provide a $refund, what are they able to provide?
Regards,
*** ***

Dear Ms***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter in regards to the rates you were quoted versus what you have been charged
Our records show that when you initially started service with Cox, you took
advantage of promotional rates which were not included in your Price Lock Guarantee (PLG). On your statement (included for your records), the services that are locked under the PLG are itemized with a bold arrow. Your statement also advises that you are taking advantage of discounts on services that are not included in the PLG
Cox would like to apologize if this was not explained to you at the time of signing up for service. As a result, Cox has issued a one-month service credit to your account. A credit in the amount of $will post on your next billing statement
Again, please accept our apologies for any frustrations we may have caused you. I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Another tech came out Sunday and spent half of my weekend day working on system and it didn't work again - another tech came out again with no history of previous complaints which was frustrating - I suggested he call *** the supervisor in *** at ***
*** who I spoke with directly *** promised to call me back after the tech came out AGAIN and also to confirm billing was resolved I never received a call yesterday as promised not have I received any billing The $bill was returned sue to insufficient funds due to me disputing the *** *** credit card charges due to system not working, being charged more than promised and service issues NOT due to lack of funds My desired outcome is system working , corrected billing , full credit of any monthly charges since system was installed as hasn't worked and an apology for horrible service !!
*** ***