A & B Rent-All, Inc.

Dear [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Our records show you have the following discounts for the following 12 months:   $15.00 Off                              2/03/17 thru    2/17/19                       $12.00 Off                              1/18/17 thru    12/17/17                     $5 Off existing DVR              2/03/17 thru    2/02/18            $3.00 Sports & Info Pkg         3/31/17 thru    3/31/18                        I added the $3.00 Sports & Info packaged discount onto your account today to help reduce your monthly recurring charge.  The break down before taxes is $180.43 and after tax total is $198.34.  Please be advised that after your $12.00 off discount expires on December 17, 2017 your monthly charge will go up by $12.00.    I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm     Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi,Can you please ask Cox to send me a bill for the new amount of $100.83 ?Cox just sent me a bill for $422 and when I call them, they say they don't know anything about this Revdex.com dispute.... Please advise what to do.Thank you
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Our records show you installed Cox services on February 28, 2017.  At that time you had the following services:   $109.99 Contour TV, cable receiver, HBO, Cinemax, Showtime, Premier data and Premier phone for 12 monthsFree Record 2 DVR service for 24 months   The additional charges that are not included in the $109.99 rate is due to rental equipment fees, Sports/Information package, Cox Service Protection Plan (CSPP), and FCC fees.    Therefore your monthly rate before tax is $157.79 and after tax total is $185.91 for 12 months.    Unfortunately you do not qualify for the $100.00 gift card because you were past due before the 90 day period.  However, as a courtesy I will issue a one-time courtesy credit of $100.00 onto your Cox account.  The credit adjustment will reflect on your next billing statement.      Best Regards,   COX - California --------------------------------------------------------------------------------...⇄ Executive Escalations Team   Tell us why here...

Dear Mr. [redacted]t,   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Our records show that Cox has removed the $100.00 equipment charge from your closed account on July 25, 2017.  At this time there is no monies owed to Cox.  We apologize for any inconvenience we have put you through.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ The Executive Escalations Team - California   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear Ms. [redacted], Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers. Our records show you disconnected your Cox services on August 23, 2017.  At that time you had two pieces of Cox equipment that was not returned to Cox.  However, we have removed the equipment(s) from your closed account into “lost” status on November 16, 2017.  Therefore, the equipment charges have been credited onto your closed Cox account.  No monies are owed to Cox.  Please be advised your closed Cox account has not been reported to the credit bureaus.   Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team5159 Federal Blvd. San Diego, CA 92105

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
as I stated in my original letter the charges were incorrect. I was not supposed to be on a contract so there should not have been a cancelation fee. The equipment was returned so that fee was also incorrect.
Regards,
[redacted]

Dear Mr. [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed with the Revdex.com in regards to your request to cancel service. 
You state in your complaint letter that you were not...

aware of the 2-year contract assigned to your account.  As a good faith gesture, Cox has agreed to waive any early termination fees that may be billed to your account as a result of you cancelling service. 
Mr. [redacted], please accept our apologies for any inconvenience this may have caused you.  I am available for any additional questions and/or concerns you may have regarding your Cox account.  My contact information is listed below.
Respectfully,
COX --------------------------------------------------------------------------------...⇄ Office of the Regional Manager 
Executive Customer Resolutions Specialist, California
###-###-#### tel  ###-###-#### cell
[redacted]
Monday through Friday, 7:30am-4:00pm
[redacted] [redacted] [redacted] [redacted]

[redacted]We received this same complaint from our Corporate Headquarters on June 30, 2016.  Below is my response.  I also want to add the $99.00 promotional discount does not include equipment fees and FCC telephone fees.  Therefore your monthly recurring charge is $114.37 before tax...

and after tax total is $128.10 till December 3, 2016. [redacted] Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. Our records show that you are currently on a promotional discount of $55.00 off for 12 months starting November 28, 2015 through December 3, 2016. On December 4, 2016 through November 28, 2017 you will continue to receive a discount however it will be for $35.00 off. Our records show the representative that you spoke with on November 28, 2015 explained what your new promotional offers were going to be from months 1-12 and months 13-24 plus you also agreed to a 2 year Price Lock Guarantee (PLG) contract. However regarding your June 4, 2016 statement I am unsure why your monthly charge went up to $9.16. I truly apologize for the confusion/error on your June billing statement. At this time, I have issued a credit for the difference and it will reflect on your next billing statement. On June 30, 2016 I attempted to contact you by phone regarding your complaint to the Revdex.com but you were not available. Please contact me directly at 877-982-5917 if your July 4, 2016 statement is not reflecting the correct charges onto your account. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday. Best Regards, [redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the...

quality of the service we provide to our customers.   Our records show that you had a returned payment fee of $25.00 charged onto your Cox account on June 27, 2016.  However I have issued a courtesy credit of $25.00 toward the return payment fee on January 5, 2017.  The credit adjustment will reflect on your next billing statement.  In the future, I encourage to contact our customer service line to attempt to resolve over the phone at 800.234.3993.   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted] 
[redacted]     Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I thank Cox communications for responding to my complaint, but I have two concerns. One, I don't see the bill credit as "pending" on the recent unbilled transactions in my online account.  Any time a bill adjustment is required from cox, I can immediately see it in this section of the website. Secondly, I asked for a reason as to why the price I was quoted was never honored.  Cox has evaded this question repeatedly from the start.  As such, I cannot accept the response from the company at this time.  Once I see that the credit is pending in my online account, and I'm given a valid, logical reason about the pricing discrepancy, I will be able to accept the business's response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is my second Revdex.com complaint as the first one was supposed to be resolved by Cox by compensating some funds but they never did. I have not seen any money added to my account. Cox has screwed me over yet again and again and again. So tired of this company. This is the respond to my last complaint. I never got the money they promised. This message originally read on 12/2/2016 Dear [redacted], Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. I apologize you have been experiencing technical issues with your cable and data services. If you are still experiencing issues, please let me know, so I can schedule a senior technician to your residence to resolve the ongoing issues. Unfortunately we do not compensate our customers for “horrible service” as you stated on your complaint to the Revdex.com. However, if you choose to disconnect your Cox services then I will waive any early termination fees that will accrue onto your account. At the meantime, I have issued a one month courtesy credit toward your cable services of a total of $111.47. The credit adjustment will reflect on your next billing statement. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday. Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted]
ADJUST MY CREDIT LIKE YOU WERE SUPPOSE TO!!!!!!!!!!!!!!!!!!
Regards,
[redacted]

Dear [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your former Cox account. I have conducted a thorough review of your account and have determined the...

following:
Our records show that on October 29, 2015, Cox electronically disconnected your account.
On November 2, 2015, your Cox service was physically disconnected from the pole however, the billing stopped on October 29, 2015.
Your final account balance is $238.86.
Please contact me with any additional questions and/or concerns.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11993383, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Dear Ligaya Wantland, Thank you for issuing a 12 month credit toward the modem rental of $3.99 x 12 = $47.88 to my Cox account. I never requested or be told that Cox would replace my equipment with Cox's. Simply, I need Cox to return my equipment to me.
Regards,
Julia Ge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the second time that their Customer Sales department has made oral agreements and have NOT followed through with them. Cox Communications since day 1 of my original contract have not fulfilled their promise to me. I am only bringing up this most recent event as it is the most fresh.Therefore I will not accept anything less than what I am asking for and I plan on NOT paying the bill as I need to be able to have food in my pantry and fridge for the month. I made the mistake last month and was without food for 14 days because of Cox Communications.
Regards,
[redacted]

Dear Ms. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Our records show you disconnected your phone service on June 1, 2016.  When the phone service was disconnected a modem rental fee of $6.99 was automatically generated onto your Cox account.  I truly apologize that we did not communicate to you that there would be a modem rental fee after your phone service was disconnected.   Per your complaint to the Revdex.com, you would like to purchase your own modem and not pay the modem rental feel.  I’ve attached a link of what modems will work for your Cox internet services as follows:   http://www.cox.com/residential/support/internet/article.cox?articleId=[redacted]   As you have requested, I have shipped a box to your residence so you can mail our equipment back to Cox.    I have issued a 5 month credit for the equipment rental fee on November 15, 2016.  The total amount credited onto your Cox account is $6.99 x 5 = $34.95.  The credit adjustment will reflect onto your next billing statement.    When you are ready to have your third party modem installed you can contact technical support for assistance at 800-234-3993.  Or you can contact me, directly, to set up an appointment to have a technician come out to your residence to install it for you.   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That's comical.  I didn't reply?  I did reply. Cox bAit and switched me.  Ask them to turn over the recorded phone call conversation and you will see my point.  Corrupt criminals.  They should be fined and jailed. 
Regards,
[redacted]

I received confirmation today from the customer that he received his refund check of $80.23.  I will not respond to the complaint at this time. Thank you. 
[redacted]Cox California