A & B Rent-All, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear    I called them over a month ago, now they are saying 3 weeks, absolutely unacceptable when you have someone's money you give it back immediately not make them wait months amd keep their money, that is considered stealing as far as I can see. I needed that money for groceries /gas etc. The reason the bill got paid twice was because I had fraud on my bank account someone stole hundreds of dollars from me so I ended up switching banks because of all of that mess and the problems I have with that bank. Now its been how long and I never got the money they kept my money and wsited until I had another bill due. I needed my money then, I got paid 2 more times I couldve psid my next months bill a month later, now they kept my money and of course there's another bill due. They basically stole from me, kept what didn't belong to them,lied to me, gave me the run around,  are still doing so andwhen I paid you its my money, you should refund me immediately however I request,  they said if I had paid with a card they couldve done it right away but because it was a bill pay bank check I had to wait, makes no sense you have an overpayment credit you give it back to them. 
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Cox miscommunicationsSince the 16th of December I have had no service from this company.  Cox ruined my family's Christmas and New Years.  Their phone support just answers the phone and says sorry.  The issue has been esculated over and over with no results.  Out of all these calls a outsourced tech made a visit to my home which then only called his supervisor for further assistance.  The supervisor opened a ticket with the field workers and every day I call they say a new ticket has been created. For the December issues I have called their tech support numerous times on the following dates.12/17, 12/18, 12/21, 12/22, 12/26 and 12/27in which the following ticket numbers were created[redacted] and [redacted]Prior to last month from the day my service was started I had issues with their TV and Internet services.Here are the dates I called.6/18, 6/19, 6/20, 6/21, 6/22, 6/23, 6/24, 8/9, 8/10, 8/12Here are the tickets that were created.[redacted]I have checked with my apartment landlord and no other internet company is allowed to service my apartment other than this company,Please help my family.  They ruined our Christmas and New Years!!!!

Dear [redacted],
We are in receipt of your rebuttal to our response on your original complaint. You are stating that you did not provide our customer service representative with your social security number. We are then unclear as to how it was obtained.
Again, if you feel this account has been established fraudulently, we recommend you file a police report and dispute the inquiry directly with the credit bureaus. In addition, if you would like us to close this account due to fraud, you may contact me directly or respond through the Revdex.com.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
[redacted]

Dear [redacted],   Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the quality of the service we provide to our customers.   Per our original response to your complaint on April 14, 2017 the amount of $60.80 is for services rendered from September 7, 2016 through September 15, 2016.  The balance is valid and owed to Cox.   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted], Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm     Tell us why here...

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Our records show that when you upgraded to Cox internet and phone service on January 23, 2017 a $175.00 deposit was required. However at that time you had a balance of $189.74 from your January 15, 2017 statement (please see attached).  So when you paid the partial $75.00 deposit with your [redacted] card, it was automatically applied toward your unpaid billing statement, which left you remaining statement balance of $114.74.    The $175.00 Deposit is for the following:    Internet and Cable Service Deposit   $50.00Phone Deposit                                    $50.00Cable Box Deposit                             $50.00Modem Deposit                                  $25.00   (Attached is a copy of your February 15, 2017 statement with the deposit charges and adjustment.)   Your monthly estimated recurring charge, after tax total is $133.75 for 12 months.  Please be advised that we didn’t receive a payment in February and a partial payment on March 4, 2017 for $85.65.  At this time, you have a current balance of $243.39 that is due to Cox.   No adjustments or credits will be applied onto your Cox account.    I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm     Tell us why here...

Dear Mr. [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed with the Revdex.com in regards to your Cox video service. 
You have provided sufficient details outlining your technical...

experience with our Contour service.  in reviewing your account, it does appear that you have had several trouble reports and technicians to your home since November 2014.  You have requested that Cox reimburse you all payments towards your video service since November in the amount of $1000.46.  Unfortunately, we must respectfully deny your request.  As you were able to enjoy the cable service however the communication between boxes continued to fail.
Our records show that since May 2015, you have been issued credits totaling $461.95.  As a good faith gesture, I have applied an additional credit of $250.00 to your account which will reflect on your next billing statement.
Mr. [redacted], please accept our apologies for the inconvenience we have caused you.  I am available for any additional questions and/or concerns you may have regarding your Cox account.
Best Regards,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   I apologize on behalf of Cox that you do not feel valued as our customer. Due to your inconveniences and recent experiences with us, I would like to take this opportunity to regain your faith in Cox.   Please contact me directly at 877.982.5917 so I can set you up with an appointment with my senior technician to come out to your residence to set up your [redacted] 2 services and install a mini box at your upstairs TV.  Since we are also replacing your existing box, please ensure you watch all your recordings before we replace your existing box.  I will also waive the installation fee when my technician comes out to your residence. I look forward to hearing from you.   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 9:00am to 5:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted] 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm

This is a an acceptable resolution to the complaintThank You,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Ms. [redacted],
Thank you for allowing Cox the opportunity to provide your communication needs.  We are in receipt of your complaint letter filed through the Revdex.com in regards to the billing on your account.  I have reviewed your account and have determined the...

following:
Our records show that on December 12, 2012, you signed up for a Cox bundle which included the following services:
·         Advanced cable
·         High speed internet
·         Cox digital telephone
o   Active Lifestyle package required for bundle
As are result of you bundling your services, you received a monthly discount of $16.44.  In your complaint letter, you are disputing the Active Lifestyle package and are requesting a refund.  If we honor this request, it will result in us billing you back the discounts you received ($16.44 - $5.95 = $10.49).
·         $10.49 x 29-months = $304.21 would be billed back to your account
You also state in your complaint letter that Cox has overcharged you$400.00 for in error.  Review of your account indicates that we inadvertently billed you for equipment charges totaling $334.81.  This was credited back to your account on May 19, 2015. 
Your account currently has a credit balance of $247.23 which has been refunded back to your [redacted] card ending in [redacted].  Please allow 3-5 business days for processing.
Ms. [redacted], Cox would like to apologize for its error and are hopeful that we will be able to restore your faith in us.  Please feel free to contact me directly with any additional questions and/or concerns.
Respectfully,
[redacted]
Office of the Regional Manager
Cox Communications, California
###-###-####

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to...

improve the quality of the service we provide to our customers.   First and foremost I would like take this opportunity to apologize for your recent experiences with our HomeLife Security services.  I also would like to apologize that you have attempted three times to get the issues resolved with no avail.    I have contacted you via phone on November 29, 2016 to attempt to rectify the ongoing issues. Our records show that your Homelife services is still active.  Before I disconnect your services I need to get your authorization over the phone.  At your convenience can you please contact me at 877-982-5917?   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm Tell us why here...

Dear Mr. [redacted],
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the...

service we provide to our customers.
Our records show that on December 12, 2015 Cox charged you a service appointment fee of $75.00. We received a payment of $34.99 for your December 1, 2015 statement. On your January 1, 2016 statement your bill was $109.99 for the service appointment of $75.00 and your monthly internet service of $34.99. We did not receive a payment for your January 1, 2016 statement along with your February 1, 2016 statement. So on February 17, 2016 Cox charged you a late fee of $4.75. On February 23, 2016 we placed a soft disconnect onto your account due to non-payment. Mr. [redacted], you called into Cox inquiring why your service was disconnected. Our billing department explained that your service was disconnected due to non-payment.
At that time, we agreed to waive the service appointment fee of $75.00 and you made a credit card payment for the remaining balance of $69.98. Since your service was reconnected there was a reconnection fee of $20.00 that automatically charged your Cox account.
On March 1, 2016 I waived the reconnection fee of $20.00 and the late fee of $4.75 totaling $24.75. This credit will reflect on your next billing statement on April 1, 2016.
I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00 am to 5:30pm, Monday through Friday.
Best Regards,
COX
--------------------------------------------------------------------------------...⇄ /> [redacted]), Office of the Regional Manager
Executive Customer Resolutions Specialist, California
[redacted] tel 866-570-5486 toll
5159 Federal Blvd. San Diego, CA 92105
Monday through Friday, 9:00am-5:30pm

Dear [redacted],
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of...

the service we provide to our customers.
Our records show that you set up Cox service on February 11, 2016 with the $169.99 promotion for 12 months. The $169.99 promotion includes the following services for 12 months:
• Premiere Television
• Premium Channels ([redacted], [redacted])
• Ultimate Internet
• Premiere phone service
•
The additional fees that are not part of the promotional offer are as follows:
• DVR service $11.99 each (2 quantity)
• Rental box $8.50 each (2 quantity)
• Non Publish phone fee $1.25
• FCC fee $4.90
•
Your monthly rate for 12 months before tax is $216.04 est tax $23.48 Total $239.52.
Per your Revdex.com complaint you stated that you received a mailer of $149.99 for the Premium package and this is why you initially signed up with Cox. I want to apologize that this offer is no longer offered to our customers.
Our records show that you since you signed up for the $169.99 promotion that you were automatically signed up with a 2 year Price Lock Guarantee (PLG). [redacted], if you choose to disconnect your Cox service because we were unable to honor the $149.99 promotion, I am more than happy to waive the early termination fee for you. If you decide to disconnect your Cox services please contact me, directly, at the Executive Escalation phone line at [redacted].
I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday.
Best Regards,
COX
--------------------------------------------------------------------------------...⇄ /> [redacted], Office of the Regional Manager
Executive Customer Resolutions Specialist, California
[redacted] toll
5159 Federal Blvd. San Diego, CA 92105
Monday through Friday, 9:00am-5:30pm

Dear [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Per our phone conversation, I have issued a 2 month credit toward your cable services for the inconvenience of your services.  In the future, if you have any issues with your Cox services, please contact me directly.      I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted] 
[redacted]
    Tell us why here...

Dear [redacted],
Thank you for allowing Cox the opportunity to provide you with your communication needs.  We are in receipt of your complaint letter addressed to the Revdex.com in regards to disputed calls to [redacted].
As agreed during our conversation on October 30, 2015, Cox...

has reviewed your former and current account and did not see a history of calls to [redacted].  As a result, we have issued credit for the disputed calls.  This credit will reflect on your next billing statement.
Please accept our apologies for any frustration we have caused you.  I am available for any additional questions and/or concerns you may have regarding your Cox account.  My office hours are 7:30am to 4:00pm, Monday through Friday.
Respectfully,
 
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
[redacted]

Dear [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to the alleged damage claim that occurred during your install on November 21, 2015.
I would first...

like to apologize for the delay in resolving your issue. Today, (January 12, 2016) I have emailed the Supervisor of our contract labor team to contact you within 48-hours from today. If you are not contacted within this time frame, please contact me directly.
Respectfully, [redacted]
Executive Office of the Regional Manager
Cox Communications, California
8[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
kathey I think it was, I am sorry for this but I have already been on the phone with your group and there has not been consistent in any of the conversations that I have had with all the reps from Cox collection and the Collection Agency. COX will not give me the information and what information is short and lacks any supporting facts. Because of that, I am asking for your help here to bring to light the truth of the matter and resolve this confusion and hopefully correct any errors. I agree that there was 99.00 that was due you at the time of my request THE CUSTOMER to disconnect service and ran a month behind most of the time as it was very expensive, and wished I has known that it really was not the best and fastest, but you were the only provider I has purchased from and I believed you. I think you also billed a month in advance.Please help me figure this out.What was the adjustment for on my last bill in MAY 2014?  DID I get the 24 days to pay before the account was sent to collections?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I have detailed a solution that I would accept with explanation below:
Yes, on 6/29/2015 we did agree to a change in my plan that
resulted in a new monthly rate of $206.86 that should have been good until
6/29/2016. However in September of 2015 Cox took away the phone plan I had in a
breach of contract and replaced it without my knowledge with one (a $24.99 a
month plus .18 cent per minute plan) that cost me more per month because it
charges me long distance rates for local calls that were free before. (yes 619 and 858 area codes are local San Diego area
codes and should never be charged as long distance). As far as the discounts you have applied on 3/10/2016, I
have yet to see them because they were applied yesterday. Since I received only
two (2) months of discounted service (6/29/2015 -9/2015), instead of the year
we agreed upon, my current discounts that started on 6/29/2015 should be
extended to 3/10/2017, the same as my new discounts, so that all the account discounts
will end 3/10/2017. After that date I will give Cox an opportunity to keep my business,
but I will be shopping for the best deal at that time as well.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:Thanks I appreciate the help.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Our records show Cox service was installed at your residence on April 11, 2016.  A promotional offer was applied onto your account with the following services for $119.99 for 12 months.    Essential cable with 4 premium channelsHBO, STARZ, Cinemax, ShowtimePremiere Internet100 Mbps download/ 10 Mpbs upload Premiere phone serviceUnlimited long distance to MexicoUnlimited long distanceVoicemail   However, the promotional offer does not include DVR service, rental equipment, and fees/taxes.  Therefore you have the following service, rental equipment(s), and fees onto your account for an additional charge.   DVR for $7.99 (discounted rate for 12 months)DVR service with no discount is $12.99 a month3 cable boxes $8.50 x 3 = $25.50 Modem rental fee $4.54  (discounted rate for 12 months)Modem rental fee with no discount is $6.99 a monthPhone FCC fee is $3.82 a month Monthly estimated tax = $25.64   $119.99 + 7.99 + $25.50 + 4.54 + $3.82 = $161.84 with estimated tax total is $187.48 a month.   Per your complaint you expressed the original representative quoted you $150.00 a month with the current services you have with Cox.  I truly apologize that she provided you the incorrect information.  I will ensure to provide the proper coaching and feedback with this representative and their Leader.    Due to inconvenience I have applied a $150.00 credit onto your account.  The credit adjustment will reflect on your next billing statement.    I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 9:00am to 5:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 9:00am-5:30pm Tell us why here...

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Our records show your payment of $173.56 was processed on May 13, 2017 however it was misapplied to a different Cox account.  We apologize for the error and inconvenience however the issue was fixed and the payment was applied onto your Cox account on May 15, 2017.   Once the payment of $173.56 was corrected and applied onto your account, you had a credit balance of $12.12.  That credit amount has now been applied onto your May 22, 2017 statement.  I have attached a copy of your statement reflecting the misapplied payment of $173.56 that was corrected and applied onto your account and what is owed to Cox at this time.    At this time, no refund amount is due to you.  However, due to the inconvenience, I have issued a one-time courtesy credit adjustment of $25.00 onto your Cox account.  The credit adjustment will reflect on your next billing statement.   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted], Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm     Tell us why here...