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A & B Rent-All, Inc.

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Reviews A & B Rent-All, Inc.

A & B Rent-All, Inc. Reviews (505)

Dear Ms. Albhrecht,
Based on our research, Cox has accurately billed you for the services that were provided.  As outlined in our original response, the attached statements itemize your balances prior to disconnect.
Please contact me directly with any additional questions and/or concerns.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed with the Revdex.com in regards to the rate of your internet service.  I have conducted a thorough review of your account and...

have determined the following:
Our records show that you installed Cox Preferred internet service on March 27, 2013 under a 6-month promotional rate of $29.99 (standard rate of $54.99) with a $6.99 monthly modem rental fee (modem rate not included in promotion) .  This campaign expired on September 26, 2013. 
On September 24, 2013 you contacted our customer service team to request that a wireless modem be sent to you.  The purchase price for the wireless modem was $129.99 (not including tax).  You were also charged a $30.00 self-installation fee.  At the time of your order, Cox was offering free shipping.  During this call, you also agreed to a 24-month "Price Lock Guarantee" (PLG).   The PLG locked you in at the standard rate of $54.99.
On October 2, 2013 the $30.00 install charge was credited.
On October 21, 2013 the $129.99 wireless modem charge was credited.
As previously stated, your promotional rate expired on September 26, 2013 which increased your monthly rate from $29.99 to $54.99.  However, during your call on September 24, 2013, another promotion was added to your account which provided $20.00 off of your internet rate for 12-months.  This promotion expired September 25, 2014.
On October 2, 2014, you contacted our customer service team to inquire on the increase of your monthly rate.  At that time, you were advised that your previous promotion had expired.  To assist with reducing your rate, a 12-month discount of 30% off was added to your account.  This reduced your rate from $54.99 to $38.49 and expired on October 1, 2015.
You state in your complaint letter that you were under a 24-month contract for your internet rate.  As outlined on your monthly billing statement, your "price lock" rate is $54.99 (see attached - page 2 of 4 under internet).  This price lock rate was valid from the install date of September 24, 2013 to September 23, 2015. 
On October 13, 2015, you contacted our customer service team to inquire on the increase of your monthly rate.  At this time, you were advised that your PLG had expired and you were being billed the standard rate.  To assist with reducing your rate, another 12-month discount was added to your account providing 20% off of your monthly rate.  The discount reduced your rate from $66.99 to $53.59. 
On October 14, 2015, you contacted our customer service team to downgrade your inernet service from Preferred to Essential.  With the 20% off discount that was added on October 13, 2015, your monthly rate reduced from $53.59 to $42.39.
Based on this information, Cox has accurately billed you for the contracted rate based on the level of service you subscribe to.  Unfortunately, we do not have any promotions available to our customers that will provide the Preferred internet at the rate of $38.00.
I am available for any additional questions and/or concerns you may have regarding your Cox account.  My office hours are 7:30am to 4:00pm, Monday through Friday.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.BTW, the promotional leaflet, which I shared with you, did specify that the promotional rate is offered in addition to the $50 card.
Regards,
[redacted]

Dear [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Our records show you had [redacted] TV, Premiere Internet, and Premiere phone service of $134.99 a month for 12 months installed on November 17, 2016.  However the monthly rate of $134.99 does not include equipment fees and additional added services (DVR service, FCC fees, Simply World Wide fees, TV packages etc).    [redacted] below is the breakdown of the additional charges that you are being billed for your monthly Cox services:    Cable Receiver = $8.50 monthly rate                       $8.50 x 8 cable receivers = $68.00DVR Service = $15.00 monthly rate[redacted]e = $12.00 monthly rate[redacted] = $11.50 monthly rate[redacted] = $10.00 monthly rate[redacted] = $2.99 monthly ratePhone Non Publish fee = $1.25 monthly rateFCC fee = $3.82 a month   Therefore after these added fees your monthly rate total before tax is $259.55 and after tax total is $282.30.  Your monthly charges is valid and we are billing you correctly.    On November 17, 2016 you were charged an installation fee of $125.00 however we credited the installation fee back onto your Cox account on December 7, 2016.  The credit adjustment will reflect on your next billing statement.    I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------... [redacted] 
[redacted]
    Tell us why here...

Dear [redacted]l,
Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed with the Revdex.com in regards to your attempt to set up service.  You state in your complaint letter that you have a copy of the...

promotion that you reference in your complaint letter.
So that we can better serve you, please fax or email me a copy of the promotion and I will be sure that our sales team will honor the advertised rate.
You can email me at [redacted] or you can respond to the Revdex.com complaint and attach the supporting documentation.
I look forward to hearing from you soon.
Respectfully,
 
[redacted]
Executive Office of the Regional Manager
Cox Communications, California[redacted]

Dear Mr. [redacted] ,
 
Cox would like to take the opportunity to address your complaint letter with the Revdex.com as we have addressed with your complaint to the FCC.  Our records show that you contacted our Cox technical support on September 5th and 6th to report slow...

speeds.  It was explained to you that your personal modem (not a Cox rental), needed to be upgraded in order to achieve the advertised speeds for the Preferred internet that you subscribe to (50 Mbps down 5 Mbps up). 
 
Mr. [redacted], our records show that you have had the same modem on your account since your internet install on 4/28/2011.  In addition, prior to your complaint letters, your last data trouble call was 8/6/2011 when the drop (outside cable) was replaced. 
 
As mentioned in our response to the FCC, I personally left you 3 messages to return my call.  If/when you return my call, I will arrange for a technician to go out with a test modem to validate our recommendation of a new modem purchase..
 
Please let me know if you need any additional information.
 
Respectfully,

Dear Mr. Stuart,   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Our records show you have the following promotional offers as of August 23, 2016:   $39.99 Contour TV with a free receiver for 24 months.Offer valid from August 23, 2016 through August 22, 2018 $64.99 Premier Internet Offer valid from August 23, 2016 through August 23, 2017   The promotional offers do not include the two additional cable receivers you are renting each month, DVR service, the Filipino channel, and the Variety Package.    In the beginning of March 2017 there was a rate increase that took place for our Cox California customers.  Therefore prior to the rate increase you were being charged $11.50 a month for the Variety package but is now $12.00 a month.    Please advised that we notified our customers that there will be rate increase on their February billing statement.  I have attached a copy of your statement reflecting the notification.   This is why you saw a slight increase on your March 24, 2017 statement.  However as a courtesy, I applied a $5.00 discount on your DVR service for 12 months (April 7, 2017 thru April 6, 2018) to help reduce to your monthly bill.  Your new monthly recurring charge is $159.97 and after tax total is $175.86.   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------... [redacted] Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105   Monday through Friday, 8:00am-4:30pm Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satified with 10%.  No other incentive was offered due to the lack of service (customer and internet connection).  Nobody once said for your troubles since we can't change your rate (lie) we will raise your internet speeds, or offer cable.  Pathetic
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However I had requested email billing never mail. I don't know why cox insisted on mailing the bills when I had specifically requested the bills be sent by email. Also I never received any bill by mail or email which was why I filed the complaint. This matter still needs to be resolved so there is no miscommunication. I do appreciate the 200.00 credit to my account.
Regards,
[redacted]

Dear [redacted],
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of...

the service we provide to our customers.
In reviewing your Cox account it appears that you had the Silver Bundle package of $119.00 (before tax and fees) along with a free receiver for 12 months at your previous Cox account. Therefore you were receiving $102.97 off your monthly charge for 12 months. When you moved to your current residence the discounts were transferred over however after 12 months your Silver Bundle package discount increased by $30.00 and the free receiver for 12 months expired as well. So your monthly discount is now $72.97 off for 12 months in which it will expire on November 2016.
Our records show that you installed Home Life security services on September 10, 2015, therefore, your monthly rate went up to approximately $47.00 a month along with your monthly rate. So at this time your monthly rate with Home Life security is $237.77 and after tax it’s approximately $256.78.
I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday.
Best Regards,
COX
--------------------------------------------------------------------------------... /> [redacted], Office of the Regional Manager
Executive Customer Resolutions Specialist, California
[redacted]
5159 Federal Blvd. San Diego, CA 92105
Monday through Friday, 9:00am-5:30pm

Dear [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   I have reviewed your account regarding the early termination fee that you are disputing regarding your Homelife Security services. As of today, November 28, 2016, I have waived the early termination fee of $586.39 onto your Cox account.  The credit adjustment will reflect on your next billing statement.    I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------... [redacted] 
[redacted]
[redacted]

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.   On December 12, 2016 I left you a voicemail regarding the following:    A credit adjustment of $683.00 for the HomeLife equipment(s) have been applied onto your Cox account on December 9th and 12th, 2016.  The credit adjustment will reflect on your next billing statement. A credit adjustment of $239.95 plus tax total of $256.15 has been applied onto your Cox account for the monthly Homelife services from June 30, 2016 through November 29, 2016 on December 12, 2016.  The credit adjustment will reflect on your next billing statement.   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards, COX --------------------------------------------------------------------------------... [redacted], Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Not only resolved but well pleased with the outcome of this.  I tried to resolve this matter directly and will only use Revdex.com as a last resort.  Thank you
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
--------------------------------------------------------------------------------... [redacted].Thank you for helping me address the billing issue with Cox. I just called your contact number [redacted]. You were not at the desk at the moment. I left you a voice message. I am aslo writing this message to provide more details on the billing issue.Our old Cox account was under a family member's name. Our new Cox account is under my name because the new service is bunddled with our rent.Old account Information:Account: [redacted]Holder: [redacted]Address:[redacted]Services: internetServices time window: December 18, 2014 to April 30, 2015Overpaid or mischarges:December 18, 2014 $30 - Activation fee (We were told that it was waived because we hooked up all the equipments on our own.)April 23, 2015 $49.99 - Prepaid service fee for May. (Our new service started from May 1, 2015.)June 7, 2015 $30 - Overpaid fee to keep our new service alive. (This is the minimun account stated in a mail from Cox.)New account Information:Account: None (The new service is bunddled with our rent.)Holder: [redacted]Address:[redacted]Services: internet + TV cableServices time window: May 1, 2015 to presentOverpaid or mischarges:Prorated amount for 11 days of cut-off in service $33 - The cut-off in service was from July 7, 2015 to July 17, 2015. Our new service fee is $90 per month. The prorated amount for 11 days is $33.In summary, the refund amount should be $142.99 = 30 + 49.99 + 30 + 33.  I have uploaded my bills as attachments. Please check them. Thank you.Best regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Ms. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to...

improve the quality of the service we provide to our customers.   Our records show that your Cox services was installed on December 9, 2017 and we did not collect a deposit from you.  There was no deposit required on your Cox account.  We apologize for any confusion this may have caused you.   Best Regards, COX - California --------------------------------------------------------------------------------... The Executive Escalations Team 5159 Federal Blvd. San Diego, CA 92105   Tell us why here...

Dear [redacted],
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of...

the service we provide to our customers.
I apologize that your Sales rep did not go over the rebate policy and what needed to be done in order to receive your $200.00 gift card. On March 31, 2016 I called you at [redacted] and left you a voicemail to contact me regarding the rebate.
At this time, I would like to offer you a $200.00 credit that would be applied onto your Cox account. Please let me know if you would agree to this. There will be no credit applied onto your account until I hear from you.
I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday.
Best Regards,
COX
--------------------------------------------------------------------------------... /> [redacted], Office of the Regional Manager
Executive Customer Resolutions Specialist, California
[redacted]
5159 Federal Blvd. San Diego, CA 92105
Monday through Friday, 9:00am-5:30pm

Dear Mr. [redacted],
Please see attached statement that outlines the credit of $119.98 that was issued on July 20, 2015.  You may contact me directly with any additional questions and/or concerns.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the...

quality of the service we provide to our customers.   We truly apologize that you were having issues with installing your Cox internet services.  Our records show that you were charged a self-installation fee and field tech install fee of a total of $76.55.  We have issued a credit adjustment toward the installation fees.   Unfortunately, we cannot upgrade your internet services with the same rate you are paying of $39.99 a month. However, as a courtesy, we will issue a 1 month credit toward your internet services of $39.99.  Therefore, a total credit adjustment of $116.54 has been applied onto your Cox account on September 21, 2017.  Please be advised the credit adjustment will reflect on your next billing statement.    Best Regards,   COX - California --------------------------------------------------------------------------------... The Executive Escalations Team 5159 Federal Blvd. San Diego, CA 92105 Tell us why here...

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Address: 2324 S. Walker, Oklahoma City, Oklahoma, United States, 73109

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