Sign in

A & B Rent-All, Inc.

Sharing is caring! Have something to share about A & B Rent-All, Inc.? Use RevDex to write a review
Reviews A & B Rent-All, Inc.

A & B Rent-All, Inc. Reviews (505)

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Our records show you initially signed up for Essential internet services on the promotional rate of $39.99 a month, for 12 months, on October 14, 2016.  However on November 23, 2016 you upgraded your Essential internet services to the Preferred internet.    Due to the upgrade, you are now receiving the Preferred internet promotional rate of $54.99 for 12 months (valid from November 23, 2016 through November 22, 2017).  Plus there is a modem rental fee of $9.99 a month.  As of May 3, 2017 I applied $3.00 off on your modem rental for 12 months valid from May 3, 2017 through May 3, 2018.    Your new monthly recurring charge after tax is $62.56.    I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,     COX --------------------------------------------------------------------------------... [redacted] Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm     Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for researching your records and sending me a copy of the last couple of statements from COX.  I still am concerned on the correctness of the billing amounts and the accuracy of the negative [redacted] reporting that your collection agency has been reporting.Please correct me if I am wrong,COX never disconnected my service when I called in April and requested a closing bill be mailed to my home.COX never provided a closing bill showing the dates of service, instead after my phone call to correct COXs error I was sent an adjustment to the current billing without an explanation of adjustment and my account was not corrected in the COX database as a customer disconnect request.  This is obvious by the way you are providing me information. What COX sent to me was not a closing bill as requested and what COX sent to me was a month later and threatening for an unjustified amount of 305.00COX mailed everything to me as I did not have ebills and never considered mailing timeCOX did not honor the amount of time that states I have 24 days to pay the amount due.COX did not follow the law according to the FDCPA.COX has never acknowledged that I called and cancelled service and has not TREATED my account as such, but as a non payment bad debt , although COX received the entire amount due to them,  COX allowed thier collection agency to report erroneous information, which does not coincide with the information COX has been providing to me through this process with the Revdex.com.Please let me know your position on the above issues I have with COX.
Regards,
[redacted]

Dear [redacted], Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the...

quality of the service we provide to our customers. Our records show we replaced the drop at your residence on June 14, 2016.  Has your service improved since the drop has been replaced?  As a courtesy, I will issue a one month credit toward your internet services and the credit will reflect on your next billing statement.  I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 9:00am to 5:30pm, Monday through Friday. Best Regards, COX --------------------------------------------------------------------------------... [redacted] 
[redacted]

Revdex.com:
First of all, thank you for taking the time to review and follow up on this matter.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me after the attached email would also be reviewed by Revdex.com and Cox.  It is in regards to my communication with [redacted] at Cox based out of Omaha and it is in detail.  This e-mail was sent to her on Nov. 1, 2014 and again on Nov. 3rd and 7th.  No response was received.  Also the reason it took me awhile to request a technician to come out, it was because Cox kept telling me that they would charge me for the technician to come out to my house.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Thank you again
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This person responding to the complaint don't even read it. She's doing exactly what sparked the complaint in the first a place. Read the complaint Cox cable!! It's not about the the customer staying home from work or cancelling weekend stuff just so your "technician" can shrug his shoulders again and try to sell me another modem. Read the complaint! The cables outside need replacing....not just one like the last time but all of them. I already explained this. I don't need to take off work just for your guy to replace an outside cable which should have been replaced last time anyway. The junction box isjury rigged and spliced up and is a mess. I don't need to be there for that either!!Please pass this onto someone different at Cox cable who will read the complaint and respond to what I'm actually talking about. Stop ignoring what your customers are saying to you.By the way Cox cable charges customers even when their service isn' t working. 
Regards,
[redacted]

Dear [redacted],Cox Communications (Cox) is in receipt of your second rebuttal complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the quality of the service we provide to our customers.Ms. [redacted] as I explained to you over the phone, your monthly recurring charge on your Cox account is $147.48 plus taxes.  Per the recorded phone calls, we did not promise you a monthly rate of $86.00 a month, with the level of services you currently have.  If you choose to downgrade/disconnect your Cox services please feel contact our Customer Care team at [redacted]I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 9:00am to 5:30pm, Monday through Friday.Best Regards,COX --------------------------------------------------------------------------------... [redacted], Office of the Regional Manager  Executive Customer Resolutions Specialist, California877.982.5917 toll5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 9:00am-5:30pm

Dear [redacted],
Cox is in receipt of your rejection however, no additional information was provided.
Please provide additional information to support your rejection.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California

[Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
ConsumerMost Recent MessageDate Sent: 10/16/2017 12:07:02 PMI do not agree to the way Cox chose to settle things. I never received a voicemail from a supervisor and was initially told that there are no supervisors available to speak to. I would like my account credited for my current bill. I was told the only thing that could be done was a $20 credit on my account. That is absolutely not acceptable being that my bank account was fraudulently charged without my consent and caused me a financial set back with other bills. Again, I did pay the balance on the 13th however I would like my account credited for the $163 that was charged without my consent and no penalties for canceling my cable service.
Regards,
[redacted]

Dear Ms. [redacted],   Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to...

improve the quality of the service we provide to our customers.   First and foremost, I truly apologize that you’ve been having ongoing data issues with your Cox services.  On July 24, 2017 I contacted you via phone at [redacted] and left a voicemail.  Are you still having data issues?  If so, can you please contact me, directly, so I can schedule and ensure that my senior level technician comes out to your residence to fix the issue?    At the meantime, I issued a one month courtesy credit onto your Cox account of $62.52. Please be advised the credit adjustment will reflect on your next billing statement.    I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------... [redacted], Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm   Tell us why here...

Dear Ms. [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed through the Revdex.com in regards to your former Cox account.  I have reviewed your account and have determined the...

following:
Our records show that on July 3, 2014, Cox received a request from [redacted] to port your home telephone number.  This port request generated an automatic disconnect for phone only.  The cable and internet portion remained active and therefore we billed you accordingly. 
On January 21, 2015, you contacted our customer service team to dispute the billing for the active services.   At that time, you were advised that we had not received a request for disconnect.  Based on this information, we must respectfully deny your request for a refund of $900.  However, as a good faith gesture we will meet you half way on the charges. 
On April 8, 2015, Cox received a credit card dispute from [redacted] in the amount of $373.49.  Our records show we billed you $1066.46 for cable and internet from July 2014 to January 2015.  The difference between the amount billed and the amount disputed and credited is $692.97 ($1066.46-$373.49=$692.97).  As a result, Cox has credited 50% which is $346.49  ($692.97/2= $346.49).  This leaves a remaining balance due to Cox of $77.05.
Ms. [redacted], we understand the frustration this has caused you however, this does not appear to be a "Cox" billing error.  Based off of the information you provided in your complaint, [redacted] provided you incorrect information which resulted in continued billing of your Cox services.
Please contact me directly with any additional questions and/or concerns you may have regarding your former Cox account.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear [redacted],Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the...

quality of the service we provide to our customers.On March 3, 2016 Cox California had a rate increase.  We notified all our customers on their February 2016 statement.  I have attached a copy of your February 21, 2016 billing statement reflecting the rate increase notification.  However, I reviewed your account and was able to apply a few discounts onto your account of $8.00 off a month for 12 months.  The discounts are in valid from May 4, 2016 thru May 4, 2017.I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 9:00am to 5:30pm, Monday through Friday.Best Regards,COX --------------------------------------------------------------------------------... [redacted], Office of the Regional Manager  Executive Customer Resolutions Specialist, California[redacted] Monday through Friday, 9:00am-5:30pm

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   I apologize for the confusion regarding your Cox services and monthly recurring charges.  Our records show as of May 3, 2017 the cable services was disconnected and your internet is still active.  Therefore your new monthly recurring charge for 12 months is $75.75.    Our records also show you are still in a 2 year service agreement from March 30, 2016 through March 29, 2018.  If you choose to disconnect your internet services please contact me, directly, so I can ensure you will not be charged any early termination fees.    I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX [redacted]
[redacted] 
[redacted]
[redacted]
[redacted]
[redacted]
*   Tell us why here...

Dear [redacted],   Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the quality of the service we provide to our customers.   A credit of $117.60 was applied onto your account on November 15, 2016 which reflected on your November 28, 2016 statement.    If you choose to disconnect your Cox services then I will waive any early termination fees that will accrue onto your account.    I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------... [redacted] Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm     Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I fear that your offer to contact you directly will only cause more insult to injury,  based off of my past experience with trying to get everything corrected from the closing of the account etc. In your offer I see in your response that you make a mistake in your facts. I was never given a JULY statement and you did not attach one, as per your records and the information gathered from COX reps, this account was sent to collections on 6/29, with the very last statement mailed from COX dated JUNE 14th, I had 24 days to pay the balance per your statement.  This is very deceptive and if you would put yourself in my position, it is very upsetting and very unfair. The account balance is also in question because of the COX representative never closing the account as I requested in the month of APRIL, instead letting the account run until COX disconnected as non payment as I would never had known, all I was expecting was a closing bill, not a threatening overinflated collection letter. There is so much misinformation with this account, all due to the COX rep not doing their job closing my account per my request.  Even the [redacted] reporting is wrong, in dates and amounts if what COX is stating as factual.  Another major concern is how did COX come up with the amount due if this account was never closed when I requested it to be closed, but closed as an non payment. If you need dates or more information I would be happy to provide them to you, but to call you will not be of any service to me, I need someone to own up to what  really happened here and fix it from happening again to other unsuspecting customers who close their account and then get insulted and treated badly.I need the for you to acknowledge that you mislead me in to believing I had 24 days to pay the balance from the statement date of JUNE 14, by sending the balance to collections on JUNE 29. Then when it was paid within 60 days of an adjusted amount not knowing if it were correct or not, you took it back from the collection agency and told them to report even if it is not theirs and incorrect.
[redacted]

Dear Mr. [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed with the Revdex.com in regards to your recent experience with our customer service.  I would like to extend an apology to you on...

behalf of Cox for the level of service you received as this is not the customer service we have built our reputation on.
Our records show that on August 27, 2015 you spoke with one of our customer service representatives and they were able to add a $50.00 discount to your services for 12-months.  In regards to your experience, as a good faith gesture I have applied a one month service credit to your account.  Again, we apologize for your experience and are hopeful that we will be able to restore your faith in us.
I am available for any additional questions and/or concerns you may have regarding your Cox account.  My office hours are 7:30am to 4:00pm, Monday through Friday.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear [redacted],
Based on our previous response and review, we must respectfully deny your request for additional compensation.
Respectfully,
[redacted]
Office of the Regional Manager
Cox Communications, California
858-836-7319

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11562064, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had already filed a complaint. They did not hold up to the agreement. My roommate threatened me and I quickly moved out and he would not give me the boxes. Cox said "Send us a copy of Police Report and we will remove it from your account." My response was give me the address and I will. They never gave me the address and in February put this back on my Credit Report.I want this taken off of my Credit Report and an Apology.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.While I accept the resolution, I do want to let Cox Communications know about two points of clarification:1.  When I modified my service package via their online system, the actual outcome that Ligaya references was not accurate.  The system did not correctly process my order.  So Cox should look into their online ordering system, as it appears that there are errors.2.  Regarding the technician who came out to swap out the boxes.  According to the Cox Store representative, they were already crediting my account for the $50 installation.  The installation was waived because I had to come out to the store.  I originally called the phone number, and they stated that I had to go to the Cox Store.  When I got to the store, they told me that they had to send out a technician.  I asked why the person on the phone couldn't just set the appointment.  That's when he said that you only get the $50 fee waived if you got to the store.  When it's to resolve a quality issue related to their hardware, Cox should make it as simple as possible for their clients.So if [redacted] would like to provide the $50 credit in addition to the DVR service credit, it would be greatly appreciated.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Check fields!

Write a review of A & B Rent-All, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

A & B Rent-All, Inc. Rating

Overall satisfaction rating

Address: 2324 S. Walker, Oklahoma City, Oklahoma, United States, 73109

Phone:

Show more...

Web:

This website was reported to be associated with A & B Rent-All, Inc..



Add contact information for A & B Rent-All, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated