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A & B Rent-All, Inc.

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A & B Rent-All, Inc. Reviews (505)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached the pdf file of the order confirmation to this message
Regards,
*** ***

Dear *** ***,
I would first like to apologize for the delay in returning your calls. I have been out of the office unexpectedly but have returned today. I would also like to apologize if the information provided in my original response was not sufficient
At this time, we have the most aggressive discounts on your account for the level of service you subscribe to. Unfortunately, we would not be able to modify your rate to what you were paying prior to our rate increase
If you would still like to speak with me, I will be in the office this week from 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear Ms***,
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of
the service we provide to our customers
Our records show that Mr*** signed the electronic contract for Cox Home Life Security on March 1, Our Cox technicians are not authorized to install Cox Home Life Security services unless the customer has signed the contractSince Mr*** signed the contract the services was installed on March 1,
Unfortunately, if you choose to cancel Cox Home Life Security to finish your contract with ***, there will be an early termination feeIf you decide to terminate your Cox Home Life Services please call Customer Care at 800-234-so they can process this request for you
I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday
Best Regards,
COX
--------------------------------------------------------------------------------... /> *** *** (***), Office of the Regional Manager
Executive Customer Resolutions Specialist, California
tel 866-570-toll
Federal BlvdSan Diego, CA
Monday through Friday, 9:00am-5:30pm

Dear Ms***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the
quality of the service we provide to our customers We apologize that you have not received a call back from our Customer care department regarding your disputed charge of $55.00. We have reviewed your account and removed the tech visit fee of $that was charged onto your Cox account on July 3, 2017. Please be advised the credit adjustment will reflect on your next billing statement. Best Regards, COX --------------------------------------------------------------------------------... The Executive Escalations Team - California Tell us why here

Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers Our records show you have Essential Internet service for $a month. As of October 21, I have applied a $off discount onto your Cox service for months. Your new monthly recurring charge is $ I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------... *** *** *** ** *** *** ***
*** *** *** *** ***
*** ***
*** *** *** *** *** ** ***
*** *** *** *** Tell us why here

Dear *** ***,
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of
the service we provide to our customers
Our records show on December 30, there were pay per view movies ordered on your Cox account of a total of $On February 22, a representative issued you a credit of of the pay per view movies totaling $On February 24, an additional credit of $was applied onto your Cox accountAs of March 7, 2016, I have applied an additional credit of $onto your Cox account to make up the difference of the remaining charge of the pay per view moviesPlease be advised the credit adjustment of $will reflect on your April 3, billing statement
I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday
Best Regards,
COX
--------------------------------------------------------------------------------... /> *** *** (Wada), Office of the Regional Manager
Executive Customer Resolutions Specialist, California
tel 866-570-toll
Federal BlvdSan Diego, CA
Monday through Friday, 9:00am-5:30pm

Dear *** ***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers Per our phone conversation that took place on November 4, I have disconnected your Cox cable, internet, and *** ***. I have agreed to waive the early termination fees along with charges that were accrued when your services were active. On November 7, I spoke with you regarding Cox picking up all the equipment(s) at your residence however you are out of town till November 14, 2016. You have agreed to have Cox pick up your equipment on November 15, between 8-10am. *** ***, I have conveyed to you over the phone that I will not be able to issue any credits onto your account until we have picked up the Cox equipment(s) I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------... *** *** *** ** *** *** ***
*** *** *** *** ***
*** ***
*** *** *** *** *** ** ***
*** *** *** ***
*** ** *** ***

Dear Mr***,
Cox Communications (Cox) is in receipt of your complaint
filed through the Revdex.com.
Let me begin by thanking you for allowing us the opportunity to serve
youWe thank you for bringing your concerns to our attention. Doing so allows us
to improve the quality of
the service we provide to our customers
Your complaint raises concerns about your Cox High Speed
Internet service and associated monthly data usage allowance associated with
your plan. Each plan has a specific monthly
data usage allowance. Monthly data usage
calculations are based on the amount of the customers’ downloads, uploads and
other Internet activity within their individual monthly billing cycle
Cox also tailors its data plans for the range of household
uses, updating them to keep up with overall customer expectations and market trends
in Internet usageThe majority of our
Ultimate customers’ usage fits well within a 1,GB data plan. With the new Ultimate data plan of 1,GB,
we expect that less than 5% of Ultimate customers will exceed their data plans
Based on your record of use, you have made the
appropriate choice of data plan with the Cox High Speed Internet package you
purchaseIn any event, Cox does not
currently charge customers in California for exceeding their data usage
allowances, but rather continues to assist customers with ensuring they have
the right plan.
Unfortunately we will regretfully decline your
proposed desired settlement(s). Cox does
not “grandfather” customers to a former plan/service. Our records show you have an existing
discount and there are no further discounts we can apply onto your Cox account. Lastly, the Ultimate Internet service is the
highest level tier we offer our customers.
I am
available for any additional questions and/or concerns you may have regarding
this letter. My office hours are 8:00am
to 4:30pm, Monday through Friday
Best Regards,
COX
--------------------------------------------------------------------------------... /> *** ***, Office of the Regional Manager
Executive Customer Resolutions Specialist,
California
toll
Federal BlvdSan Diego, CA
Monday through Friday, 8:00am-4:30pm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI'm still not completely satisfied with their alarm system as it doesn't perform as promised, but I will meet them halfway and accept the offered resolution.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
D*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is just another example of Cox getting it wrong
again. Your technical support groups
were told of the street and sidewalk issues and chose to do nothing. Although you did send a crew to fix the
sidewalk, there is still a dip running the whole way across the street. Come on Cox, show a little class and fix your
mess
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke to several agents including two managers who assured me I would not be charged the late fees or the disconnect fees When those fees never went away I stopped trying since your agents don't seem to follow through with their word
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As you can see she says that she says she called me ( but she did not) I work at home and I have no messages from her so she I guess calls and hangs up? Other people at cox cable have been able to call me for other reasons in the past + yearsI was recently disconected by mistake when I called about another issue and that person was able to call me back with out any problems.The few times she did give me a phone number to call through the emails sent through the Revdex.com website < called and left a voice mail message the same day and day after.I think its funny that my own PHONE company does not know how to leave a message on my voice mail or they are dialing the wrong numberThis is not resolvedANd the reason why is she DOES NOT call me- my phone bill reflects that I do call themAnother NEW issue is that they still bill me for TV service that I do not want, I returned the box about a month ago, and only want the basic plan and thats all I want I also want basic phone plan , no more unlimited long distance since I got a new LANDLINE with another company, I want to keep my BASIC phone service but no free long distance - I still use my home phone as a FAX LINE when its on
Regards,
***, ***

Dear *** ***,
Thank you for your follow upI have reviewed your Cox account and confirmed that a credit of $was applied on January 11, As a result of the credit, your new account balance is $and should indeed reflect on the Online billing
For your review, the credit will post on your statement that is scheduled to print on February 4,
Please accept our apologies for any inconvenience this has caused you
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
***

Dear MsGe, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve the
quality of the service we provide to our customers Our records show on November 26, a technician came out to your residence to replace the outdated Cox modem to a new Cox modem. At that time you had phone service therefore there was no rental fee toward the Cox modem. On December 9, you disconnected your phone service. Therefore a monthly modem rental fee of $has been applied onto your Cox account. As a courtesy I issued a $off discount toward your modem rental for months. The discount is valid from February 23, through February 22, I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------... Ligaya Wantland, Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers Our records show you installed Cox services on April 20, 2016. At that time you had promotions that were applied onto your account for months with a year Service Agreement. The discounts expired on April 19, 2017. Unfortunately, Cox offer discounts to customers from to months at a time only. Cox does not offer month discounts. However, it appears on May 24, new discounts were applied to your account for another months as follows: $off Silver Bundle PackageValid from May 24, through May 23, $on all Premium Channels Valid from May 24, through May 23, $off DVR service Valid from May 24, through May 23, At this time, no further discounts can be applied onto your account. Best Regards, COX - California --------------------------------------------------------------------------------... The Executive Escalation Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The lady who handled our transition gave us mini-boxes, we did not need mini-boxes we have a Contour box for one TV so we do not think we need a mini-box for that TV But the other we have installed the mini-boxes & my husband had to make a special trip to return the other mini-box This has all been bumbled mess & at our expense We had to pick up the boxes, we had to install the boxes, we have to return the box because Cox employees have poor understanding of their own equipment, how it works & what to offer customers who already have a Contour box And to top it off, we were told it was everyone else's fault Cox needs to go digital The deal when I left was not just the free mini-boxes per year but a 20% discount for a year The way I read your response, you have forgotten the 20% discount for a year This is why I find your response unacceptable TV streaming is the way of the future, not mini boxes I have new TVs with streaming capabilitiessince our disappointing day with Cox at the Solutions Store, I am shopping for alternatives & the future is bright Cox's customer service use to be superior & that is why we have been a customer for eleven years As with the digital agethings are changing & sorry to tell you, Cox's customer service has changed too
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
--------------------------------------------------------------------------------... the $pass due amount before May 1st: As I mentioned in my previous statement, this is the initial activation fee which was promised to us on the phone call that it had been waived, but showed up later in the bills. There was no such "upgrade in service"When Cox representative Mr** *** processed our paper work in the leasing office on April 22, we made sure that the old account was closed, the overpaid amount would be refund to us, and I started paying the new $service fee from the new bulk account. Mr** *** even gave his business card to us and told us that we can contract him in case we have any future questionsWe contracted in May and June by phone, and by emailUnfortunately, we never received any reply from himI have attached his business card in my previous messageWe double-paid the Cox service at our apartment from both our old account and our new accountFor May, $was paid from our old account and $was paid from our new accountFor June, $was paid from our old account and $was paid from our new accountWe request a refund of 49.00+30=for the overpaid service-feeWe paid our service-fee for July in full to CoxBut our service was cut by Cox for dayThis is also sated in Cox's previous response messageWe request a prorated refund of $for the 11-day service cut-off.
--------------------------------------------------------------------------------... /> Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response completely disregards the nature of the complaintCox support said that maintenance was being performed in my area that was affecting performance of my connectionThere is no need or point in sending a technician to my residenceFor a month, I was unable to use the service at my peak times because of this maintenanceI should be refunded for this month of horrendous service and all of the time I wasted to troubleshoot before being notified of the maintenanceIt has been a nightmareCox did not notify us of this maintenance -- especially when it was for an entire month.Now that the maintenance period has ended the service is performing in an acceptable manner; however, one month of not being able to use this expensive service at my peak times is completely unacceptable -- especially when it was a scheduled maintenance that was not communicated
Regards,
*** ***

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Address: 2324 S. Walker, Oklahoma City, Oklahoma, United States, 73109

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