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A & B Rent-All, Inc.

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Reviews A & B Rent-All, Inc.

A & B Rent-All, Inc. Reviews (505)

Osmus Roofing did put a new roof on their building in 2013, and yes we have been fighting some leaksSome of the leaks were caused by careless workers in the other trades and were easy to find and fixA couple of leaks were coming in where a/c duct work penetrated parapet walls, and a couple
were under roof top mounted a/c units which we determined had holes in the bottom of themAs for the lack of communication on this last round, we have no excuse, they should have been taken care of betterI can understand their frustration, I would be frustrated tooWe have been in contact with them and are committed to resolving any issues they might have with our company

Dear Ms***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows
us to improve the quality of the service we provide to our customers Our records show you made a payment of $on July 5, and another payment of $on July 18, 2016. In reviewing your account, you indeed made a double payment at that time, therefore you had a credit balance of $49.21. I truly apologize that our representatives provided you conflicting information regarding receiving a refund on your double payment. On August 8, the Executive Escalations Team requested to have a check be issued to you for $50.00. It has been approved and it can take up to weeks for you to receive your refund check I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------... *** *** Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here

Dear *** ***,
In reviewing the account information that you have provided, we do not show you as an authorized userTherefore, we are not at liberty to discuss the billing on the account
If you would have the account holder add you as an authorized user, we will be able to further assist
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I tried contacting you and was told that I would be contacted same day, but I did not get a call back.I tried contacting the collection agency however I not able to get in touch with some oneWhat do you mean by the "write off" amount?Please look into the situation and get back to me ASAP
Regards,
*** ***

Dear *** ***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers As my response to you on May 19, (see below) Cox will not remove the derogatory rating from the credit bureaus. *** *** you are responsible to pay the debt. Per our last conversation over the phone, at the end of May 2016, you asked that if you paid the debt in full with the 3rd party collection agency, if Cox will remove the derogatory rating. I explained to you that Cox will not request to remove the derogatory rating from the credit bureaus however it will show that the debt was paid in full. You stated on your original complaint that you moved to a non-Cox serviceable address on November 1, and you were unable to cancel your Cox services due to a year contract. Our records show that you did not call into Cox requesting to cancel your services and you were also not on a year Price Lock Guarantee (***) contract. Please be advised if a Cox customer was on a year *** contract, they can cancel at any time, however, an early termination fee would be charged to their Cox account. *** ***, you were initially placed on non-pay disconnection status on October 10, however you made a payment the following day and your account was automatically removed from non-pay status. On December 10, you were placed on non-pay disconnection status, again, however you made a payment on December 10, and you were automatically removed from non-pay status. Our records show on February 17, you called into Cox inquiring about your bill and there are notes indicating that you asked to speak with a manager or supervisor regarding your billing charges. Plus, there is no records showing that you requested to disconnect your Cox services, however, you wanted to speak with our Loyalty/Retention department but you were advised they were closed for the day. *** ***, at this time, you have an unpaid balance that is owed to Cox. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------... *** *** *** *** ** *** *** ***
*** *** *** *** ***
*** *** *** ***
*** *** *** *** *** ** ***
*** *** *** *** Tell us why here

Dear *** ***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to the billing on your account. I have conducted a thorough review of your account and have
determined the following:
Our records show that your services were electronically disconnected on May 12, As outlined in your statement, billing stopped on this date. Therefore, you were not charged for services that we suspended
On July 9, there was an install order placed to reconnect services on July 13, 2015. Our records show there was an error in processing this request. As a result of this error, we were required to send a technician to your home.
On July 18, 2015, the technician determined that all services were disconnected at the pole prior to you requesting to reconnect service
Based on this information, Cox must respectfully deny your request for a month of service credit. However, we have applied a credit in the amount of $22.14. This amount represents charges for cable and internet from July 9, to July 18,
Please accept our apologies for any frustration this has caused you. I am available for any additional questions and/or concerns you may have regarding your Cox account
Best Regards,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The 10% discount wasn't anything extra I was getting alreadyYes of course I have called at least She has only tried once to call meAnd I called her back I have left countless voicemails but nothing has been rectified.Regards,
*** ***

Please provide me the address and I will send itThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have tried contacting this person, and calling in everyday for the last weeks because our service does not workHow interesting that the phone number would no longer be valid when I got the voicemail and left a clear and concise request for contactMy cox phone has not worked for over days, nor has my main cable box, my internet goes in and out and doesnt work 80% of the timeI have repeatedly called in and have no intention of continuing to sit on hold for the entire duration of the very short lunch I do get during my work dayI would like you, the supervisor who has sent this message, to take the time, as I am a so called valued customer, and you contact me, *** *** *** between the hours of and every single day I am availableYou can take a little time out of your day to try and resolve my continued issues seeing as how you have done ABSOLUTELY NOTHING ELSE, NOT EVEN RETURNED A PHONE CALL and I filed a second complaint, regarding your lack of response after posting all of your contact information and not bothering to respond to my message, and I asked for a small credit and a month discount, and my modem that cox cable stole from me, back, yet that went unansweredDoes anybody at cox actually do their jobI will eagerly await your phone call *** *** ***, that is my only contact, since my cox telephone doesnt work anymoreThankyou

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from Cox does not resolve my complaint:
1-
As I stated on my first complaint, the reason I
asked my credit card to reject my auto withdrawn is the charge of $
was increased to $which I never authorize ( I only authorize the withdrawn of $34.99). Their answer “we received a rejection
from the bank. This resulted in the online check/credit restriction being
added to your account. After reviewing your complaint letter, I have
authorized that this restriction be lifted“
means nothing to me, they
should know the reason of my bank rejection and the way they treat their
customer is VERY INAPPROPRIATE, and Cox did not mention the overcharge I
complained about2-
I wrote a check of $for months which
was due on 7/22, 8/& 9/22, the next amount due on 10/would be $34.99;
yet according to their email below, the amount due on 10/is $64.74, when I
sent the check of $for months I did asked them about the difference on
the bill, they did not answer/explain my question, I NEED TO KNOW WHY DID THEY
OVER BILL ME $( 64.74-34.99), COX NEED TO READ MY COMPLAINT THOROUGHLY
THEN ANSWER STRAIGHT FORWARD AND TRANSPARENTLY TO SAVE OUR TIME. Below is the bill Cox email me
Account Summary as of October 01,
Account Number: ***
Service at:
*** *** ** *** ***,
*** *** ** ***
Remaining Previous Balance: $- DUE IMMEDIATELY
New Charges Due By October 22, 2015: $
TOTAL DUE: $
Thank you for your help
Regards,
*** ***

Dear Mr***,
I have made several attempts to reach you on the phone number you provided on your voicemail message (###-###-####) and continue to receive a fast busy. I will be in the office today, Friday June 12, until 4:00pm. However, if you are still experiencing technical or billing issues, for a quicker resolution please contact our customer service team at ###-###-####
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***,
Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to your experience with our door-to-door sales representativeI have reviewed your account and complaint
letter and have determined the following:
Our records show that on December 5, 2015, you established Cox internet, cable and phone service under a 2-year contractAs a result of agreeing to the 2-year contract, you were offered $cash back
You state in your complaint letter that you were quoted a monthly rate of $However, your first statement reflected a balance due of $This balance included a modem purchase of $
Your second statement balance was $This balance included the past due of $and your current months charges
On January 5, 2016, the modem purchase was credited to your accountIt appears that a second credit for the modem was also issued on January 13, Total credit amount applied $
You are requesting that Cox allow you out of your contract without any penaltiesAs a result of your experience, if the contract is canceled within the next business days, we will waive any applicable termination feesPlease note, if the contract is canceled, you will no longer qualify for the $cash back offer
Cox would like to apologize for any inconvenience we may have caused youI am available for any additional questions and/or concerns you may have regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
858-839-

Dear *** ***,
Cox Communications (Cox) is in receipt of your complaint
filed through the Revdex.com.
Let me begin by thanking you for allowing us the opportunity to serve
youWe thank you for bringing your concerns to our attention. Doing so allows us to
improve the quality of
the service we provide to our customers
Per our phone
conversation that took place on May 26, I have offered the following
services to be added onto your Cox account
Premiere
Internet for $for months.
You have agreed to the promotion therefore it has been added
onto your account as of today. Please
keep mind that you are not bound to a year contract due to this promotional
discount.
I am
available for any additional questions and/or concerns you may have regarding
this letter. My office hours are 9:00am
to 5:30pm, Monday through Friday
Best Regards,
COX
--------------------------------------------------------------------------------... /> *** *** *** ** *** *** ***
Executive Customer Resolutions Specialist,
California
*** ***
Federal BlvdSan Diego, CA
Monday through Friday, 9:00am-5:30pm

Dear Mr***,
We are in receipt of your complaint letter filed through the Revdex.com in regards to your Cox services. The concerns you outline in your complaint can be resolved by contacting our customer service team at ###-###-####. Our staff is available Monday
through Friday, 8am to 8pm and Saturdays 9am to 6pm. Or if you prefer, I can arrange for someone to contact you at your convenience
I am sure someone on our customer service team will be able to resolve your concerns to your satisfaction
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear *** ***,
Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to the recent increase in your monthly rateI have reviewed your account and have determined the
following:
Our records show that on September 18, 2013, you established Cox internet and telephone service under a 24-month promotional rate of $($since you qualify for Lifeline discounted telephone rateSee attached statement)This rate expired on September 17, and you were then billed the standard rate for the services that you subscribe to
If you have additional questions regarding your Cox account, please contact our customer service team at *** between the hours of 8:00am and 6pm, Monday through Friday
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California

Dear Ms***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our ***ention. Doing so allows us to improve
the quality of the service we provide to our customers Our records show that on April 10, you requested via web order, Cox Digital Telephone, Advanced TV and Cox High Speed internet service at the address listed at *** *** *** *** *** ** *** At the time, you were informed that a credit check would be required to determine whether or not a deposit was needed to complete your service request I truly apologize the representative that advised you the credit inquiry was going to be a “soft” hit however that information is incorrect. Credit checks cannot be performed without acquiring personal information such as a social security number from our customers. In addition, we do not perform a credit inquiry without obtaining verbal or written permission from our customer to do so. If the customer refuses a credit check, a deposit may be required to initiate service. Once the credit inquiry was completed, it was determined that there was “no deposit required.” As a result, your requested services were installed on April 17, Based on our review of the account, the credit inquiry is valid and therefore cannot be removed. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------... *** *** Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm

Dear *** *** Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers Our records show that Cox installed services at your residence on April 29, 2015. At that time, you agreed to a year Price Lock Guarantee (PLG). A year PLG is a guarantee if there were to be any rate increases within the next years that your account will not be affected. Along with the year PLG, we applied a month discount onto your account in which it expired on April 28, 2016. Therefore, there was an increase on your April 29, billing statement On May 5, we applied a $off discount onto your account along with $off of your DVR service for months. Your new monthly rate for months is as follows: $Plus Tax = $ On May 17, I left you a voicemail regarding the recent discounts that were applied onto your account. MrWebber, if you are not satisfied with the new discounts and would like to terminate your Cox services, I am willing to waive the early termination fee. Please contact me, directly, if you would like to terminate your services I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------... *** *** Office of the Regional Manager Executive Customer Resolutions Specialist, California *** *** Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm

Dear Ms***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed through the Revdex.com in regards to a recent payment to your account. I have reviewed your account and have determined the
following:
Our records show that on April 13, 2015, you scheduled an ACH (electronic check payment) in the amount of $to be paid on April 28, 2015. On April 25, 2015, you made a payment with your credit card through our automated system
Based on this information, we have determined that this is not a Cox error. In addition, the two payments did not generate a credit balance on the account
Please contact me directly with any additional questions and/or concerns regardig your Cox account. My office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear *** ***,
Cox Communications (Cox) is in receipt of your rebuttal complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers
Thank you for taking the time to speak with me over the phone on March 9, Per our phone conversation, I explained that our Cox technician came out to your complex on March 8, to place covers on the exposed wiring on the side of your complex
You have stated you want the exposed/bad wiring replaced on the outside of your residence without an appointmentUnfortunately, Cox will not replace any exposed wiring at your residence unless there is a scheduled appointment
If you decide to schedule an appointment to replace the bad wiring, please feel free to contact me, directly, and I’ll be happy to set the appointment up for you
I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday
Best Regards,
COX
--------------------------------------------------------------------------------... /> *** *** ***, Office of the Regional Manager
Executive Customer Resolutions Specialist, California
*** *** *** toll
Federal BlvdSan Diego, CA
Monday through Friday, 9:00am-5:30pm

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Address: 2324 S. Walker, Oklahoma City, Oklahoma, United States, 73109

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