A & B Rubber Roofing

Winner Ford strives to make every consumer percent satisfiedWe have reviewed and understand our customers concern within this instanceWinner Ford has reached out to Mrs*** to review the concern and has taken proper steps to accommodate the concerns presentedThank you

We reached out by phone on 5/and again today 5/at the number Ms [redacted] had in her complaintWe would be happy to discuss the customers concerns on the price of the warranty and any discrepancy she feels existWe also sent any email dated 5/with our contact information for her to reach us to discuss her concerns [redacted] General ManagerWinner Management Team

The repair did in fact repair the gasket leaks from the previous engine repair What is still at issue is a bad sensor We are reaching out to the customer today to fully explain the repair that was completed so they have an understanding of how it benefited the vehicle which it did greatly and to offer the sensor repair for free as a goodwill gesture

We have had multiple interactions with the customer in the pastEach time we try to help the customer and get her into a new/pre-owned carUnfortunately credit issues prevented us on securing financing in the past We also reached out to the previous general manager to confirm what was discussed with the customer back from The general manager never gave the customer any dollar amount only that we would help save her money and also help get her financed with a reasonable rate for her creditThe customer came in again on the weekend of the 6th of June We worked very hard on getting her approved on a vehicle and that she agreed to buyWhile waiting for the paperwork the customer left with out saying a word to anyone after spending hours here and with the salesperson she indicated in her complaintWe would still be willing to help the customer with a reasonable offer assuming financing can be arrangedWe have reached out to the customer by phone numerous timesI will also reach out by phone this week to discuss again with the customerThe Winner Ford Hyundai Management Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hi I asked for a copy of the advertisement also which was not sent to me in this responseI have a signed agreement that I left winner Hyundai with showing a $1,dollar deduction for UberI had to show proof of my military discharge and my Uber pay receiptsFollowing Monday I was told Hyundai Financial who first approved me now was denying me even to the extent of Red Flagging me into submission and wouldn't allow me to do any transactions period with their companyWe were forced then to place car transaction into my wife's name at a higher priceThey can ask their salesman if I asked permission to record this transaction and think about thisMy credit is or was at that time The manager, finance man and salesman said I was red flagged and now whoever is answering this complaint is tryingf to say that I was notNot only was I rejected but really humiliated.Thank You

We have forwarded the warranty plan coverage information to the customerWe have also offered to cancel the warranty if she not satisfied with the price of the warranty. The price of the warranty is the retail sale priceWinner Ford Management Team*** *** General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below**Answering to the comments that Winner Ford has madeThey have called times and their number is on the caller IdThey have not left any message,so there for I do not know what they have to say or will say. Winner Ford also forgot to add that after I had to sit ther and wait, while the Salesperson was with another customerYes, He was nice and did not give me a hard time.It was the upper Mangement that seemed to have a problem. I did not read anything that they was willing to do for me. I have witness to the promise and the conversationNow, if they are not willing to work out some type of deal, and just have words to sayThat means that I do not have to deal with them then. They also was trying to force me into buying a car that I drove, less than a mile, in which the Breaks did not seem to be good and among other issues, so NOI was not going to be a fool a sign for a Car that was used and had or could have had any Major IssuesI feel that this Issue should and Needs to go higher up in the Company . Winner Ford said that the problem was because of my CreditIT is true that I have some bad Credit.However, if a Bank would approve me for a 17,dollar car, why would they not for a 11,car, that was so called a Mistake on the writing on the car? Things that make you say HumIt would seem to me that Bank may take a less chance on a cheaper car.! Also if they said they talk with the Old MANGERWhere is his statement at? What proof that they even spoke with him? How can they say what he said, when they was not present..That's hear say right? Also if they said, that he told them, it will be taken off up to 5,Are they not admitting that there was some type of wrong doing. I strongly don't feel that if I would agree to work with them that I would get a ''Fair'' treatment. As far as them working ,I feel that its more like a front They want the Revdex.com and myself to think they are for the customer, in which they are not or we will not be hereI have called the *** *** showI have no problem going on the Public T.V showI have no problem going public and telling my story to the Newspaper. Thi

*** *** has returned our vehicle and has taken back her original vehicleThe lease was cancelled. Thank you

Winner Ford strives to make every consumer 100 percent satisfied. We have reviewed and understand our customers concern within this instance. Winner Ford has reached out to Mrs. [redacted] to review the concern and has taken proper steps to accommodate the concerns presented. Thank you.

The repair did in fact repair the gasket leaks from the previous engine repair.  What is still at issue is a bad sensor.  We are reaching out to the customer today to fully explain the repair that was completed so they have an understanding of how it benefited the vehicle which it did...

greatly and to offer the sensor repair for free as a goodwill gesture.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The fact that Winner Ford Hyundai has repeatedly referred toan "investigation" is laughable. As I found out from the manager,[redacted], post writing my original Revdex.com complaint there are, in fact, nosurveillance cameras. The "investigation" (and I use this termloosely) consisted solely of asking the employee(s) who worked on my car ifthey damaged it. As I said in my original statement, they are not credible sourcesas they would have something to lose in telling the truth (disciplinary action,post accident drug screen). They have completely disregarded the notes of theinspection and walk-around completed by an employee prior to my car beingserviced which shows absolutely no damage to my car upon drop-off  because it doesn't suit them. They are fixingmy car because they are legally obligated to and not for the sake of customerservice, as they referred to. I tolerated being called a liar repeatedly by themanager, Mr. [redacted], and I was more polite than he or the company as a wholedeserved because I knew upon viewing the surveillance video of my car arrivingundamaged and the side being bashed in the day I picked it up would vindicateme. I now know that footage never existed and the investigation I was relyingon is a joke set up to serve only them. I find the fact that they do not havesafeguards in place to protect not only the customers' property, but themselveslegally and to hold their employees accountable disgusting. I will be removingthe Winner emblem from my car. I am ashamed to have previously been a long termcustomer.
Regards,

Winner Ford has reviewed this concern and always puts the concern of our customer top priority. This vehicle was brought into our shop for a factory recall for a clutch. When the vehicle arrived to our shop, upon inspection we informed the customer of severe underbody damage on this vehicle. The...

customer refused any additional repairs and stated they only wanted the recall performed. When the vehicle was completed the axle was in place. The vehicle had extreme ball joint wearing and other underbody damage that was preexisting and not any fault of repairs performed at Winner Ford.

We would be happy to work with the customer on purchasing on new or pre-owned vehicle. If she saw we have called why would she not call back to work with us? At this time we have made every reasonable effort to accommodate the customer from an issue she claims she has from 2012. I am personally available to speak and work with the customer. [redacted] General Manager of Winner Ford Hyundai in Dover.

We investigated the incident claiming damage on the customers car. We did not find any facts supporting that the damage happened here at the dealership. However as a good faith customer relationship position, we have approved repairing of the customers vehicle in our body shop at no cost to the...

customer. I have instructed our service manger to arrange this with the customer.Winner Ford Hyundai Management Team.?

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Hi I asked for a copy of the advertisement also which was not sent to me in this response. I have a signed agreement that I left winner Hyundai with showing a $1,000 dollar deduction for Uber. I had to show proof of my military discharge and my Uber pay receipts. Following Monday I was told Hyundai Financial who first approved me now was denying me even to the extent of Red Flagging me into submission and wouldn't allow me to do any transactions period with their company. We were forced then to place car transaction into my wife's name at a higher price. They can ask their salesman if I asked permission to record this transaction and think about this. My credit is or was at that time 841. The manager, finance man and salesman said I was red flagged and now whoever is answering this complaint is tryingf to say that I was not. Not only was I  rejected but really humiliated.Thank You

We have had multiple interactions with the customer in the past. Each time we try to help the customer and get her into a new/pre-owned car. Unfortunately credit issues prevented us on securing financing in the past.  We also reached out to the previous general manager to confirm what was...

discussed with the customer back from 2012. The general manager never gave the customer any dollar amount only that we would help save her money and also help get her financed with a reasonable rate for her credit. The customer came in again on the weekend of the 6th of June 2015. We worked very hard on getting her approved on a vehicle and that she agreed to buy. While waiting for the paperwork the customer left with out saying a word to anyone after spending hours here and with the salesperson she indicated in her complaint. We would still be willing to help the customer with a reasonable offer assuming financing can be arranged. We have reached out to the customer by phone numerous times. I will also reach out by phone this week to discuss again with the customer. The Winner Ford Hyundai Management Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the complaint with our sales team. Mr [redacted] was informed that to qualify for the $1000 rebate from Hyundai you must do a retail purchase. A lease with Hyundai does not qualify for the rebate. The attached form shows the disclosure from Hyundai and has been sent to Mr. [redacted]. Hyundai Motor credit does not lease cars to Uber drivers for obvious reasons, i.e.  ware and tear and mileage issues. We can not issue a rebate to a customer that the customer does not qualify for. I hope this clarify's the issue.  Sincerely, [redacted]
[redacted]
[redacted]

Hyundai Motor Finance does not lease cars to uber drivers. Its in there guide lines. We can only go by the manufactures guidelines. I have tried to reach out to Mr [redacted] and left messages. [redacted]
[redacted]
[redacted]

We reached out by phone on 5/18 and again today 5/20 at the number Ms. [redacted] had in her complaint. We would be happy to discuss the customers concerns on the price of the warranty and any discrepancy she feels exist. We also sent any email dated 5/20 with our contact information for her to reach us...

to discuss her concerns[redacted] General ManagerWinner Management Team