The dealer is only able to pass through the customer incentive that the factory makes availableAll eligibility requirements are controlled through the rules associated with each incentiveI apologize that we made an honest mistake in quoting a $rebate instead of the $rebate that was availableOur paperwork is in proposal format and is not a legal document until concluded in the business office at the time of deliveryIt is unfortunate that the sales manager on duty could not find another way to resolve this issue and get the customer the vehicle that was desired in a more timely manner at the full rebate amountThey felt that the relationship was tainted and no mutual respect or complete customer satisfaction was possible, so we declined to do businessOur apologies for any inconvenience this may have caused the customer[redacted]
[redacted] , In response to the complaint ID# [redacted] Our team at Borcherding BuicK GMC understands the customers concerns however upon further review we fee the bureau pull done in error, our team imported the customers information into our system from his original purchase and worked the appraisal quote and additional information for the customerAs agreement to purchase (appraise) the customers vehicle was concluded he decided not to move forward with the offerOur team continued to work with other customers in the building on their vehicle purchases, this is when one of our members imported the customers information in error and ran the bureauBy reviewing the info provided on the attached letter that was forwarded to Equifax for removal you can see that the last or the customers SSN does not match and this is tied to his name only by addressWe have faxed over the removal letter to Equifax and feel the customer has been made wholeHis credit has not been impacted by this error and feel that we should not be held responsible to make any monetary payment as requested by the customerThanks for attention to this matter,Sincerely William JA***General ManagerBorcherding Buick GMCP: [redacted] F: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Ms [redacted] did not bother to return my phone call to discuss the concerns I have with the sales practices of her dealership making it difficult for me to form the trusted relationship she so desires as referenced in her response Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Good evening, Some details I want to add to the complaintThe reason the dealership has my company’s EIN is I leased my first car from them on my business account and I co-signed on the leaseThe fact that the EIN is another customer’s SSN number is a flat out liePlease refer to the IRS document proving it belongs to my company, not another “ [redacted] they have as a customerAdditionally, the hard inquiry (attached) was on my personal credit reportI have not pulled my business’ credit report but suspect they ran that through D&B thus leaving a hard inquiry on that reportThe letter they faxed to Equifax is useless as they list my name with the incorrect last four of SSNThey need to remove it from my personal credit SSN ending in ***I have wasted far too much time on their error and had points deducted from my score due to their actionI deserve to be compensated for my time and harm to my credit score
Borcherding would like to take this time to apologize for any inconvenience that may have occurred after the purchase of the vehicleWe have looked into this matter and are addressing the communication breakdownWe have purchased a cargo cover which will be shipped directly to the
customer's house as well as a reimbursement in the form of a check for the $key fob charge and programmingAt this time we feel as though we have addressed any/all requests from the customer
I am sorry your disappointed in the response givenIt is more clear than ever that you need to find another GMC dealer to do businessWe want only customers that can be in a trusted relationship and completely satisfied with the vehicle and our dealershipOur managers are not confident that even if we honor the $that you would treat us fairly If we now have the unit you want in stock, we will be happy to dealer trade it somewhere else
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their assessment is not accurateThe last four digits of the social security they claim to have pulled is my company's EIN number, not another customer's social security numberNot only did they pull my credit report, they clearly pulled my company's as well based on their letterI have also attached proof of the hard inquiry on my credit reportIf you need a full redacted credit report, I can provide as wellIf the dealership needs information on how and why a hard inquiry damages one's credit there are many resources on the internet to educate themI am more than happy to attach the credit notification I received showing a point deduction stemming from a new hard inquiry from the dealershipI again demand to be commentated for the damage they caused that is still not repaired to date, not to mention my time wasted on this careless error
Regards,
*** ***
[redacted], In response to the additional complaint on ID# [redacted] We feel we have done what was required of us to fulfill the complainant's request. We sent the removal letter to the Equifax as requested by the complainant exactly as it was pulled, we also understand that this request to Equifax is not an overnight fix and takes time on their part to acknowledge and adjust the error. As much as we appreciate the complainant's research on the internet and his request for monetary gain we continue to feel we have resolved his request and will not be forwarding the complainant any additional monies for his stated inconvenience. Thank you, William J A[redacted]General ManagerBorcherding Buick GMCP: [redacted]
The dealer is only able to pass through the customer incentive that the factory makes available. All eligibility requirements are controlled through the rules associated with each incentive. I apologize that we made an honest mistake in quoting a $1500 rebate instead of the $500 rebate that was...
available. Our paperwork is in proposal format and is not a legal document until concluded in the business office at the time of delivery. It is unfortunate that the sales manager on duty could not find another way to resolve this issue and get the customer the vehicle that was desired in a more timely manner at the full rebate amount. They felt that the relationship was tainted and no mutual respect or complete customer satisfaction was possible, so we declined to do business. Our apologies for any inconvenience this may have caused the customer.[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Ms. [redacted] did not bother to return my phone call to discuss the concerns I have with the sales practices of her dealership making it difficult for me to form the trusted relationship she so desires as referenced in her response.
Regards,
[redacted]
[redacted], In response to the complaint ID#[redacted] Our team at Borcherding BuicK GMC understands the customers concerns however upon further review we fee the bureau pull done in error, our team imported the customers information into our system from his original purchase and worked the...
appraisal quote and additional information for the customer. As agreement to purchase (appraise) the customers vehicle was concluded he decided not to move forward with the offer. Our team continued to work with other customers in the building on their vehicle purchases, this is when one of our members imported the customers information in error and ran the bureau. By reviewing the info provided on the attached letter that was forwarded to Equifax for removal you can see that the last 4 or the customers SSN does not match and this is tied to his name only by address. We have faxed over the removal letter to Equifax and feel the customer has been made whole. His credit has not been impacted by this error and feel that we should not be held responsible to make any monetary payment as requested by the customer. Thanks for attention to this matter,Sincerely William J. A[redacted]General ManagerBorcherding Buick GMCP: [redacted]F: [redacted]
Good evening, Some details I want to add to the complaint. The reason the dealership has my company’s EIN is I leased my first car from them on my business account and I co-signed on the lease. The fact that the EIN is another customer’s SSN number is a flat out lie. Please refer to the IRS document proving it belongs to my company, not another “[redacted] they have as a customer. Additionally, the hard inquiry (attached) was on my personal credit report. I have not pulled my business’ credit report but suspect they ran that through D&B thus leaving a hard inquiry on that report. The letter they faxed to Equifax is useless as they list my name with the incorrect last four of SSN. They need to remove it from my personal credit SSN ending in [redacted]. I have wasted far too much time on their error and had points deducted from my score due to their action. I deserve to be compensated for my time and harm to my credit score.
The dealer is only able to pass through the customer incentive that the factory makes availableAll eligibility requirements are controlled through the rules associated with each incentiveI apologize that we made an honest mistake in quoting a $rebate instead of the $rebate that was availableOur paperwork is in proposal format and is not a legal document until concluded in the business office at the time of deliveryIt is unfortunate that the sales manager on duty could not find another way to resolve this issue and get the customer the vehicle that was desired in a more timely manner at the full rebate amountThey felt that the relationship was tainted and no mutual respect or complete customer satisfaction was possible, so we declined to do businessOur apologies for any inconvenience this may have caused the customer[redacted]
[redacted] , In response to the complaint ID# [redacted] Our team at Borcherding BuicK GMC understands the customers concerns however upon further review we fee the bureau pull done in error, our team imported the customers information into our system from his original purchase and worked the appraisal quote and additional information for the customerAs agreement to purchase (appraise) the customers vehicle was concluded he decided not to move forward with the offerOur team continued to work with other customers in the building on their vehicle purchases, this is when one of our members imported the customers information in error and ran the bureauBy reviewing the info provided on the attached letter that was forwarded to Equifax for removal you can see that the last or the customers SSN does not match and this is tied to his name only by addressWe have faxed over the removal letter to Equifax and feel the customer has been made wholeHis credit has not been impacted by this error and feel that we should not be held responsible to make any monetary payment as requested by the customerThanks for attention to this matter,Sincerely William JA***General ManagerBorcherding Buick GMCP: [redacted] F: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Ms [redacted] did not bother to return my phone call to discuss the concerns I have with the sales practices of her dealership making it difficult for me to form the trusted relationship she so desires as referenced in her response Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Good evening, Some details I want to add to the complaintThe reason the dealership has my company’s EIN is I leased my first car from them on my business account and I co-signed on the leaseThe fact that the EIN is another customer’s SSN number is a flat out liePlease refer to the IRS document proving it belongs to my company, not another “ [redacted] they have as a customerAdditionally, the hard inquiry (attached) was on my personal credit reportI have not pulled my business’ credit report but suspect they ran that through D&B thus leaving a hard inquiry on that reportThe letter they faxed to Equifax is useless as they list my name with the incorrect last four of SSNThey need to remove it from my personal credit SSN ending in ***I have wasted far too much time on their error and had points deducted from my score due to their actionI deserve to be compensated for my time and harm to my credit score
Revdex.com:At this time, I have not been contacted by Finnair regarding complaint ID ***.Sincerely,*** ***
Borcherding would like to take this time to apologize for any inconvenience that may have occurred after the purchase of the vehicleWe have looked into this matter and are addressing the communication breakdownWe have purchased a cargo cover which will be shipped directly to the
customer's house as well as a reimbursement in the form of a check for the $key fob charge and programmingAt this time we feel as though we have addressed any/all requests from the customer
I am sorry your disappointed in the response givenIt is more clear than ever that you need to find another GMC dealer to do businessWe want only customers that can be in a trusted relationship and completely satisfied with the vehicle and our dealershipOur managers are not confident that even if we honor the $that you would treat us fairly If we now have the unit you want in stock, we will be happy to dealer trade it somewhere else
Revdex.com:At this time, I have not been contacted by Finnair regarding complaint ID ***.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their assessment is not accurateThe last four digits of the social security they claim to have pulled is my company's EIN number, not another customer's social security numberNot only did they pull my credit report, they clearly pulled my company's as well based on their letterI have also attached proof of the hard inquiry on my credit reportIf you need a full redacted credit report, I can provide as wellIf the dealership needs information on how and why a hard inquiry damages one's credit there are many resources on the internet to educate themI am more than happy to attach the credit notification I received showing a point deduction stemming from a new hard inquiry from the dealershipI again demand to be commentated for the damage they caused that is still not repaired to date, not to mention my time wasted on this careless error
Regards,
*** ***
Revdex.com:At this time, I have not been contacted by Finnair? regarding complaint ID ***.Sincerely,*** ***
[redacted], In response to the additional complaint on ID# [redacted] We feel we have done what was required of us to fulfill the complainant's request. We sent the removal letter to the Equifax as requested by the complainant exactly as it was pulled, we also understand that this request to Equifax is not an overnight fix and takes time on their part to acknowledge and adjust the error. As much as we appreciate the complainant's research on the internet and his request for monetary gain we continue to feel we have resolved his request and will not be forwarding the complainant any additional monies for his stated inconvenience. Thank you, William J A[redacted]General ManagerBorcherding Buick GMCP: [redacted]
The dealer is only able to pass through the customer incentive that the factory makes available. All eligibility requirements are controlled through the rules associated with each incentive. I apologize that we made an honest mistake in quoting a $1500 rebate instead of the $500 rebate that was...
available. Our paperwork is in proposal format and is not a legal document until concluded in the business office at the time of delivery. It is unfortunate that the sales manager on duty could not find another way to resolve this issue and get the customer the vehicle that was desired in a more timely manner at the full rebate amount. They felt that the relationship was tainted and no mutual respect or complete customer satisfaction was possible, so we declined to do business. Our apologies for any inconvenience this may have caused the customer.[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:At this time, I have not been contacted by Finnair regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Ms. [redacted] did not bother to return my phone call to discuss the concerns I have with the sales practices of her dealership making it difficult for me to form the trusted relationship she so desires as referenced in her response.
Regards,
[redacted]
[redacted], In response to the complaint ID#[redacted] Our team at Borcherding BuicK GMC understands the customers concerns however upon further review we fee the bureau pull done in error, our team imported the customers information into our system from his original purchase and worked the...
appraisal quote and additional information for the customer. As agreement to purchase (appraise) the customers vehicle was concluded he decided not to move forward with the offer. Our team continued to work with other customers in the building on their vehicle purchases, this is when one of our members imported the customers information in error and ran the bureau. By reviewing the info provided on the attached letter that was forwarded to Equifax for removal you can see that the last 4 or the customers SSN does not match and this is tied to his name only by address. We have faxed over the removal letter to Equifax and feel the customer has been made whole. His credit has not been impacted by this error and feel that we should not be held responsible to make any monetary payment as requested by the customer. Thanks for attention to this matter,Sincerely William J. A[redacted]General ManagerBorcherding Buick GMCP: [redacted]F: [redacted]
Good evening, Some details I want to add to the complaint. The reason the dealership has my company’s EIN is I leased my first car from them on my business account and I co-signed on the lease. The fact that the EIN is another customer’s SSN number is a flat out lie. Please refer to the IRS document proving it belongs to my company, not another “[redacted] they have as a customer. Additionally, the hard inquiry (attached) was on my personal credit report. I have not pulled my business’ credit report but suspect they ran that through D&B thus leaving a hard inquiry on that report. The letter they faxed to Equifax is useless as they list my name with the incorrect last four of SSN. They need to remove it from my personal credit SSN ending in [redacted]. I have wasted far too much time on their error and had points deducted from my score due to their action. I deserve to be compensated for my time and harm to my credit score.