the worst costumer service ever I bought their latest flagship the s7 edge (after the exploding note 7) after using for 2 weeks it suddenly freezes constantly and have to sent it for repair come back a couple of weeks apparently mother board have been changed but the phone still freezing and worst it wont boot beyond the samsung logo,I asked for a replacement because they cant/didnt repair the phone but they said its not their policy to replace a faulty unit even if its just a few weeks old. my advice dont buy anymore samsung product we have a lot of samsung product 2 s6 ,note 4, tabs s ,gear s (the note 4 has a problem of freezing as well)[redacted]
Very difficult being transfered to a manager, even when I ask directly. This is unacceptable. Samsung will put you in hold, transfer you to the wrong department, and hang up on you.
New Samsung double side fridgeModel:RH22H9010SR already had two problems in first 3 months. The Samsung manufacture refused to change the fridge. After I submit a complaint to Revdex.com. I got a phone call from them. They did not provide solution , and keep going to ask did they fix my problem and do you satisfy the service? I told him, the service people came and cannot fix the door noise and I am not satisfied their service. He just keep saying "Sorry for your inconvenient," I asked him what's the solution,? what are you calling for? then he hung up the phone on me. I am very angry for their attitude. What kind of poor service and attitude the Samsung is.!!! Very bad service experience.
[redacted] we had a dishwasher, high-end Samsung, we sold it within a year off use for scrap and bought a [redacted] instead. Seals leaked, quality of cleanliness of the dishes was terrible. Just recently our Samsung dryer started making a thumping noise, it's only 2 years old, and we found a large crack in the drum near the rear, some investigation and it seems that this is a huge problem for their dryers. Of course samsung is not taking responsibility for a flawed design and here I am again stuck with a bill to pay the service contractor. For such a large company to not man up on a flaw and do the proper thing is shameful!
the worst costumer service ever I bought their latest flagship the s7 edge (after the exploding note 7) after using for 2 weeks it suddenly freezes constantly and have to sent it for repair come back a couple of weeks apparently mother board have been changed but the phone still freezing and worst it wont boot beyond the samsung logo,I asked for a replacement because they cant/didnt repair the phone but they said its not their policy to replace a faulty unit even if its just a few weeks old. my advice dont buy anymore samsung product we have a lot of samsung product 2 s6 ,note 4, tabs s ,gear s (the note 4 has a problem of freezing as well)[redacted]
BEWARE: Samsung will NOT honour warranties if they can find ANY excuse.
[redacted]
It is systematic that Samsung will find any reason to NOT honour their legal obligations for warranty work.
Do NOT purchase Samsung products unless you can rely on an inexpensive third party extended warranty provider.
[redacted] Will NOT escalate. You will be told that you have reached the highest level you can.
You will be told that if you bring in a product to an AUTHORIZED service centre, that the centre has been told to void warranties for ANY reason imaginable.
There is little recourse - class action lawsuit perhaps? - but little that we can do in the short term.
I purchased a new Samsung Edge 7. I was promised that I would receive a pair of bluetooth headphones for free when purchasing the edge 7. That was on June 5th/16. I have waited for 2 months. I keep calling them and chatting on the live chat. they keep putting me off and saying that they have been sent and wait a week. that is 2 times now. 1 month later I message them and they say to wait and then I call and they say that they need to investigate. I am sick of how Samsung treats their customers. I have a 70 inch TV and I am also having problems getting good service. I have requested them to take back the phones since they cant provide what they have promised, they wont do that. SO MAD.
For the most part great products so I guess that's why the customer service [redacted]. [redacted]
If I did it over I would never ever ever have purchased two high end cell phones cause they NEVER followed through on promotions and service.
I believe that major global corporations should not be allowed to hid from their customers and not take responsibility
Before you purchase ANY Samsung item remember that the store its purchased is not the owner of the warranty but Samsung is and honoring it requires a legal intervention.
- I purchased a new 4k tv model: UN55JU6500FXZC
- This tv goes black after 2-3 seconds on start up but does not turn off
- Contacted Samsung X-XXX-XXX-XXXX X-X times and they send a repair man 3 times
- Tv still broken, repairman insists its a firmware issue and is waiting for samsung for more information
- I call Samsung X-XXX-XXX-XXXX and get directed to replace/refund department they insist on getting more information from their head office / Samsung IT guy and to wait 24-48 hours. I wait 5 days for a response but only because I recall.
- They send me a quick fix repair in TV's settings and to turn a bunch of settings off, tv still blacking out on start up.
- I call Samsung X-XXX-XXX-XXXX for the 10th time going on 3 months of back and forth now. Now I'm getting angry and lose my temper on the guy on the phone and he insists on getting more information and to wait another 24-48 hours so he can gather information from the service department. From there he wants to let the repairman [redacted] Inch to do another repair for the 4th time because the previous repair has a 3 month warranty.
- At this point I just want my money back and I'll buy a LG 4k Tv. [redacted]
Worst customer service I have ever received. I am extremely disappointed that I have given this comoa y so much of my money. They don't care about customers and are completely unwilling to help.
- I purchased a new 4k tv model: UN55JU6500FXZC
- This tv goes black after 2-3 seconds on start up but does not turn off
- Contacted Samsung X-XXX-XXX-XXXX X-X times and they send a repair man 3 times
- Tv still broken, repairman insists its a firmware issue and is waiting for samsung for more information
- I call Samsung X-XXX-XXX-XXXX and get directed to replace/refund department they insist on getting more information from their head office / Samsung IT guy and to wait 24-48 hours. I wait 5 days for a response but only because I recall.
- They send me a quick fix repair in TV's settings and to turn a bunch of settings off, tv still blacking out on start up.
- I call Samsung X-XXX-XXX-XXXX for the 10th time going on 3 months of back and forth now. Now I'm getting angry and lose my temper on the guy on the phone and he insists on getting more information and to wait another 24-48 hours so he can gather information from the service department. From there he wants to let the repairman [redacted] Inch to do another repair for the 4th time because the previous repair has a 3 month warranty.
- At this point I just want my money back and I'll buy a LG 4k Tv. [redacted]
I have been treated more ignorantly by the service staff in Asia and the Dominican and when I tried to escalate a call to someone in Canada who might care they refused to escalate it above their customer care in the south. I was mocked by their phone operators [redacted] and [redacted] and lied to be Arcy and Jay L. I asked Carlos (tech) where he was located and he said in Dominican but yet Brian (in ECS) said they were located in the US ([redacted]). Next I asked Arcy in ECS to speak to someone in Canada and made it very specific so he proceeded to give me Jay L. contact in formation whom I had already spoken to and knew was not in Canada. What do you do when you are not satisfied with your "Customer Service" is something you need to address because I then checked the Revdex.com there were 386 complaints and 249 of them were with customer service. I have 4 Samsung devices and if I could afford to I would take a sledge hammer to all of them. Samsung TV, Gear S smart watch, S3 phone and Note Pro 12.2 tablet. Thousands of dollars tied up in a company who I feel at this point does not care. I spent 8 hours on the phone with the technical department while he was doing something that I was told the next day could not be done, I was treated rude by the switchboard operator who was trying to resolve my issue in stead of putting me through to the correct people, hung hung up on by ECS and emails not returned and my S3 is acting up worse and the software cannot be upgraded. I spent 6 more hours then next day trying to get through to customer service and agent [redacted] refused to put me through or would put me through to tech support even though I specifically asked NOT to be put through to tech support. The Executive Customer Service are the same people that the tech department is owned by and are contracted by Samsung and they [redacted] prevent you from speaking to someone in Canada about the issues I am having. I will not relent with my postings until s
For the most part great products so I guess that's why the customer service [redacted]. [redacted]
If I did it over I would never ever ever have purchased two high end cell phones cause they NEVER followed through on promotions and service.
I believe that major global corporations should not be allowed to hid from their customers and not take responsibility
Before you purchase ANY Samsung item remember that the store its purchased is not the owner of the warranty but Samsung is and honoring it requires a legal intervention.
the worst costumer service ever I bought their latest flagship the s7 edge (after the exploding note 7) after using for 2 weeks it suddenly freezes constantly and have to sent it for repair come back a couple of weeks apparently mother board have been changed but the phone still freezing and worst it wont boot beyond the samsung logo,I asked for a replacement because they cant/didnt repair the phone but they said its not their policy to replace a faulty unit even if its just a few weeks old. my advice dont buy anymore samsung product we have a lot of samsung product 2 s6 ,note 4, tabs s ,gear s (the note 4 has a problem of freezing as well)[redacted]
Very difficult being transfered to a manager, even when I ask directly. This is unacceptable. Samsung will put you in hold, transfer you to the wrong department, and hang up on you.
New Samsung double side fridgeModel:RH22H9010SR already had two problems in first 3 months. The Samsung manufacture refused to change the fridge. After I submit a complaint to Revdex.com. I got a phone call from them. They did not provide solution , and keep going to ask did they fix my problem and do you satisfy the service? I told him, the service people came and cannot fix the door noise and I am not satisfied their service. He just keep saying "Sorry for your inconvenient," I asked him what's the solution,? what are you calling for? then he hung up the phone on me. I am very angry for their attitude. What kind of poor service and attitude the Samsung is.!!! Very bad service experience.
[redacted] we had a dishwasher, high-end Samsung, we sold it within a year off use for scrap and bought a [redacted] instead. Seals leaked, quality of cleanliness of the dishes was terrible. Just recently our Samsung dryer started making a thumping noise, it's only 2 years old, and we found a large crack in the drum near the rear, some investigation and it seems that this is a huge problem for their dryers. Of course samsung is not taking responsibility for a flawed design and here I am again stuck with a bill to pay the service contractor. For such a large company to not man up on a flaw and do the proper thing is shameful!
the worst costumer service ever I bought their latest flagship the s7 edge (after the exploding note 7) after using for 2 weeks it suddenly freezes constantly and have to sent it for repair come back a couple of weeks apparently mother board have been changed but the phone still freezing and worst it wont boot beyond the samsung logo,I asked for a replacement because they cant/didnt repair the phone but they said its not their policy to replace a faulty unit even if its just a few weeks old. my advice dont buy anymore samsung product we have a lot of samsung product 2 s6 ,note 4, tabs s ,gear s (the note 4 has a problem of freezing as well)[redacted]
BEWARE: Samsung will NOT honour warranties if they can find ANY excuse.
[redacted]
It is systematic that Samsung will find any reason to NOT honour their legal obligations for warranty work.
Do NOT purchase Samsung products unless you can rely on an inexpensive third party extended warranty provider.
[redacted] Will NOT escalate. You will be told that you have reached the highest level you can.
You will be told that if you bring in a product to an AUTHORIZED service centre, that the centre has been told to void warranties for ANY reason imaginable.
There is little recourse - class action lawsuit perhaps? - but little that we can do in the short term.
[redacted]
I purchased a new Samsung Edge 7. I was promised that I would receive a pair of bluetooth headphones for free when purchasing the edge 7. That was on June 5th/16. I have waited for 2 months. I keep calling them and chatting on the live chat. they keep putting me off and saying that they have been sent and wait a week. that is 2 times now. 1 month later I message them and they say to wait and then I call and they say that they need to investigate. I am sick of how Samsung treats their customers. I have a 70 inch TV and I am also having problems getting good service. I have requested them to take back the phones since they cant provide what they have promised, they wont do that. SO MAD.
For the most part great products so I guess that's why the customer service [redacted]. [redacted]
If I did it over I would never ever ever have purchased two high end cell phones cause they NEVER followed through on promotions and service.
I believe that major global corporations should not be allowed to hid from their customers and not take responsibility
Before you purchase ANY Samsung item remember that the store its purchased is not the owner of the warranty but Samsung is and honoring it requires a legal intervention.
- I purchased a new 4k tv model: UN55JU6500FXZC
- This tv goes black after 2-3 seconds on start up but does not turn off
- Contacted Samsung X-XXX-XXX-XXXX X-X times and they send a repair man 3 times
- Tv still broken, repairman insists its a firmware issue and is waiting for samsung for more information
- I call Samsung X-XXX-XXX-XXXX and get directed to replace/refund department they insist on getting more information from their head office / Samsung IT guy and to wait 24-48 hours. I wait 5 days for a response but only because I recall.
- They send me a quick fix repair in TV's settings and to turn a bunch of settings off, tv still blacking out on start up.
- I call Samsung X-XXX-XXX-XXXX for the 10th time going on 3 months of back and forth now. Now I'm getting angry and lose my temper on the guy on the phone and he insists on getting more information and to wait another 24-48 hours so he can gather information from the service department. From there he wants to let the repairman [redacted] Inch to do another repair for the 4th time because the previous repair has a 3 month warranty.
- At this point I just want my money back and I'll buy a LG 4k Tv. [redacted]
Worst customer service I have ever received. I am extremely disappointed that I have given this comoa y so much of my money. They don't care about customers and are completely unwilling to help.
- I purchased a new 4k tv model: UN55JU6500FXZC
- This tv goes black after 2-3 seconds on start up but does not turn off
- Contacted Samsung X-XXX-XXX-XXXX X-X times and they send a repair man 3 times
- Tv still broken, repairman insists its a firmware issue and is waiting for samsung for more information
- I call Samsung X-XXX-XXX-XXXX and get directed to replace/refund department they insist on getting more information from their head office / Samsung IT guy and to wait 24-48 hours. I wait 5 days for a response but only because I recall.
- They send me a quick fix repair in TV's settings and to turn a bunch of settings off, tv still blacking out on start up.
- I call Samsung X-XXX-XXX-XXXX for the 10th time going on 3 months of back and forth now. Now I'm getting angry and lose my temper on the guy on the phone and he insists on getting more information and to wait another 24-48 hours so he can gather information from the service department. From there he wants to let the repairman [redacted] Inch to do another repair for the 4th time because the previous repair has a 3 month warranty.
- At this point I just want my money back and I'll buy a LG 4k Tv. [redacted]
I have been treated more ignorantly by the service staff in Asia and the Dominican and when I tried to escalate a call to someone in Canada who might care they refused to escalate it above their customer care in the south. I was mocked by their phone operators [redacted] and [redacted] and lied to be Arcy and Jay L. I asked Carlos (tech) where he was located and he said in Dominican but yet Brian (in ECS) said they were located in the US ([redacted]). Next I asked Arcy in ECS to speak to someone in Canada and made it very specific so he proceeded to give me Jay L. contact in formation whom I had already spoken to and knew was not in Canada. What do you do when you are not satisfied with your "Customer Service" is something you need to address because I then checked the Revdex.com there were 386 complaints and 249 of them were with customer service. I have 4 Samsung devices and if I could afford to I would take a sledge hammer to all of them. Samsung TV, Gear S smart watch, S3 phone and Note Pro 12.2 tablet. Thousands of dollars tied up in a company who I feel at this point does not care. I spent 8 hours on the phone with the technical department while he was doing something that I was told the next day could not be done, I was treated rude by the switchboard operator who was trying to resolve my issue in stead of putting me through to the correct people, hung hung up on by ECS and emails not returned and my S3 is acting up worse and the software cannot be upgraded. I spent 6 more hours then next day trying to get through to customer service and agent [redacted] refused to put me through or would put me through to tech support even though I specifically asked NOT to be put through to tech support. The Executive Customer Service are the same people that the tech department is owned by and are contracted by Samsung and they [redacted] prevent you from speaking to someone in Canada about the issues I am having. I will not relent with my postings until s
For the most part great products so I guess that's why the customer service [redacted]. [redacted]
If I did it over I would never ever ever have purchased two high end cell phones cause they NEVER followed through on promotions and service.
I believe that major global corporations should not be allowed to hid from their customers and not take responsibility
Before you purchase ANY Samsung item remember that the store its purchased is not the owner of the warranty but Samsung is and honoring it requires a legal intervention.