[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Because A-Bee has agreed to a full refund by the end of April 2017 and because, in the past, I have had trouble getting in touch with them (until I filed this complaint), I will expect A-Bee to contact me once my refund is ready.I would like it to go on record that the business has agreed to resolve this issue before the one year deadline - even though they have agreed to a refund in April, which is more than a year from the original transaction.
Regards,
[redacted]
[redacted]' statement is true and she is owed a $195.00 Nucleus hive. We have a no refund policy on livestock (Honeybees). We will make an exception for [redacted] and send her a full refund of $195.00 when we receive our insurance reimbursement for honeybee losses. The anticipated...
date of the insurance loss settlement is the middle of April, 2017. Below is the email I just sent to [redacted] explaining what we are able to do: Hi [redacted], I do not know the extent of your communications with our company or what the final agreement was with you except sending you a refund. I am sending you the response we have been sending out to any customer who did not receive bees this past year (2016). Since you only want a refund I will send you only the portion that pertains to refunds. Even though we have a no refund policy we are going to send refunds to those who prefer a refund over bees in 2017. Below our answer is a Revdex.com complaint I received via email which I will be answering as soon as I send you this email. Refunds will not be sent out until we receive the check for honeybee losses from our insurance company which will not be until the middle of April 2017. This is the letter that I have been sending out to any customer who did receive bees and/or equipment this past year. We have been keeping bees for over 50 years. Since 2012 we have been delivered between 500-600 packages, nucs and hives each year along with beekeeping equipment across 4 states. Last year we delivered 90% of all of our orders. Sometimes because of scheduling and customer locations a few customers get missed, but we have made good on all orders either with refunds or bees the following year. This last year we lost 107 hives in Goodyear to high heat at the end of June. This translates into 250 to 300 nukes and single hives . The temperature was extremely hot for one week in June and one day it reached 124 degrees during that high heat spell and some of the bees absconded while other died of the heat. We also had the honey in the hives melt and run out the entrances. We are having to recover. We have two beekeeping friends in NM that are letting us breed from their hives to replace our losses. We are running a two queen system in their hives while feeding to push the hives to produce bees for splits. We have taken the hives back to Goodyear to overwinter so we can make distributions to those who did not receive their bees along with distribution to our regular customers. We have filed a bee loss report with the FSA under the ELAP bee loss program in place by the USDA. Funds will not be paid out until around April 15, 2017. We are offering several choices to those who did not receive their bees in 2016: 1. Not available to you 2. Receive a full refund. The refunds will take a while and may not be fully paid until we receive funding from the FSA ELAP Loss funds. We are sorry for the unexpected turn of events this past year. As you know the first event was the City of Mesa ejecting all the beekeepers from their orange groves at the end of April. There was a major fire in one of the orange groves where we had several hundred hives. The firefighters would not let us back into the orchard for over a week as the fire continued to burn. We lost two pallets of bees in the fire and a number of other hives were affected by the high heat from the fire. The managers of the orange groves had been piling their pulled out dead trees in large piles for several years and were preparing to chip them up when it appears two teenagers playing in the canals lit one of the piles on fire. During this period the Mayor of Mesa had their real estate department send us a letter along with all the beekeepers who were keeping bees in the 6,000 plus acres of citrus groves to remove all of our bees and equipment from their property within 3 days. We spent three weeks scrambling to relocate the bees to new locations. This scrambled our breeding program and caused much confusion amongst our hives. And the second and worst of the events was the loss of bees to the high temps in Goodyear. Feel free to give us a call at ###-###-####. Sincerely, Ed C[redacted] A-Bee Honey [redacted] ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Because A-Bee has agreed to a full refund by the end of April 2017 and because, in the past, I have had trouble getting in touch with them (until I filed this complaint), I will expect A-Bee to contact me once my refund is ready.I would like it to go on record that the business has agreed to resolve this issue before the one year deadline - even though they have agreed to a refund in April, which is more than a year from the original transaction.
Regards,
[redacted]
[redacted]' statement is true and she is owed a $195.00 Nucleus hive. We have a no refund policy on livestock (Honeybees). We will make an exception for [redacted] and send her a full refund of $195.00 when we receive our insurance reimbursement for honeybee losses. The anticipated...
date of the insurance loss settlement is the middle of April, 2017. Below is the email I just sent to [redacted] explaining what we are able to do: Hi [redacted], I do not know the extent of your communications with our company or what the final agreement was with you except sending you a refund. I am sending you the response we have been sending out to any customer who did not receive bees this past year (2016). Since you only want a refund I will send you only the portion that pertains to refunds. Even though we have a no refund policy we are going to send refunds to those who prefer a refund over bees in 2017. Below our answer is a Revdex.com complaint I received via email which I will be answering as soon as I send you this email. Refunds will not be sent out until we receive the check for honeybee losses from our insurance company which will not be until the middle of April 2017. This is the letter that I have been sending out to any customer who did receive bees and/or equipment this past year. We have been keeping bees for over 50 years. Since 2012 we have been delivered between 500-600 packages, nucs and hives each year along with beekeeping equipment across 4 states. Last year we delivered 90% of all of our orders. Sometimes because of scheduling and customer locations a few customers get missed, but we have made good on all orders either with refunds or bees the following year. This last year we lost 107 hives in Goodyear to high heat at the end of June. This translates into 250 to 300 nukes and single hives . The temperature was extremely hot for one week in June and one day it reached 124 degrees during that high heat spell and some of the bees absconded while other died of the heat. We also had the honey in the hives melt and run out the entrances. We are having to recover. We have two beekeeping friends in NM that are letting us breed from their hives to replace our losses. We are running a two queen system in their hives while feeding to push the hives to produce bees for splits. We have taken the hives back to Goodyear to overwinter so we can make distributions to those who did not receive their bees along with distribution to our regular customers. We have filed a bee loss report with the FSA under the ELAP bee loss program in place by the USDA. Funds will not be paid out until around April 15, 2017. We are offering several choices to those who did not receive their bees in 2016: 1. Not available to you 2. Receive a full refund. The refunds will take a while and may not be fully paid until we receive funding from the FSA ELAP Loss funds. We are sorry for the unexpected turn of events this past year. As you know the first event was the City of Mesa ejecting all the beekeepers from their orange groves at the end of April. There was a major fire in one of the orange groves where we had several hundred hives. The firefighters would not let us back into the orchard for over a week as the fire continued to burn. We lost two pallets of bees in the fire and a number of other hives were affected by the high heat from the fire. The managers of the orange groves had been piling their pulled out dead trees in large piles for several years and were preparing to chip them up when it appears two teenagers playing in the canals lit one of the piles on fire. During this period the Mayor of Mesa had their real estate department send us a letter along with all the beekeepers who were keeping bees in the 6,000 plus acres of citrus groves to remove all of our bees and equipment from their property within 3 days. We spent three weeks scrambling to relocate the bees to new locations. This scrambled our breeding program and caused much confusion amongst our hives. And the second and worst of the events was the loss of bees to the high temps in Goodyear. Feel free to give us a call at ###-###-####. Sincerely, Ed C[redacted] A-Bee Honey [redacted] ###-###-####