A Bell Pest Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , (to pay for the one service call that they made after we cancelled, in order to settle this) and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Company was made aware that we moved and did not want service A forwarding number was available if they wanted clarification Regards, [redacted] ***

On August 9, 2013 customer had called into the office to say that she no longer wanted her termite baiting
service. This is separate from the pest control services. On October 8, 2013
pest control services were rendered. There was no statement from the customer
that they no longer...

wanted pest control services. As per the notes, in December
2013 when our accounting department called the [redacted] for payment due, the
phone number was no longer in service.  Since services were rendered, the
balance is due. Also, per the contract, A Bell needs a written statement that
the customer is cancelling 30 days prior to when their next service is due.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], (to pay for the one service call that they made after we cancelled, in order to settle this) and find that this resolution is satisfactory to me.
Regards,
[redacted]

All conversations are recorded and documented. The customer did cancel the termite renewal warranty in August 2013. We took her instructions and cancelled the termite renewal warranty. We were
never notified of the cancellation of the pest control.  The service was rendered and technically she owes that service plus (3) more because the contract automatically renews
unless either party cancels 30 days prior in writing.  We do want the customer to be happy, if she pays for the one that was rendered in October 2013 in the amount of 105.93 , we will cancel the contract
completely and not charge for the rest of the contract owed which is the (3) services.

Complaint: [redacted]
I am rejecting this response because:
Company was made aware that we moved and did not want service.
A forwarding number was available if they wanted clarification.
Regards,
[redacted]

Review: When we moved from the area in August 2013, we cancelled service. A Bell Pest Services mistakenly renewed the service instead of letting it expire in accordance with our cancellation. We informed them of their mistake, but they insist on billing us despite our cancellation of services when we moved. Now they have sent the account to collections.Desired Settlement: We would like A Bell Pest Services to drop this mistaken claim against us, and to write the collection agency and us, that they have dropped the claim.

Business

Response:

On August 9, 2013 customer had called into the office to say that she no longer wanted her termite baiting

service. This is separate from the pest control services. On October 8, 2013

pest control services were rendered. There was no statement from the customer

that they no longer wanted pest control services. As per the notes, in December

2013 when our accounting department called the [redacted] for payment due, the

phone number was no longer in service. Since services were rendered, the

balance is due. Also, per the contract, A Bell needs a written statement that

the customer is cancelling 30 days prior to when their next service is due.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Company was made aware that we moved and did not want service.

A forwarding number was available if they wanted clarification.

Regards,

Business

Response:

All conversations are recorded and documented. The customer did cancel the termite renewal warranty in August 2013. We took her instructions and cancelled the termite renewal warranty. We were

never notified of the cancellation of the pest control. The service was rendered and technically she owes that service plus (3) more because the contract automatically renews

unless either party cancels 30 days prior in writing. We do want the customer to be happy, if she pays for the one that was rendered in October 2013 in the amount of 105.93 , we will cancel the contract

completely and not charge for the rest of the contract owed which is the (3) services.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], (to pay for the one service call that they made after we cancelled, in order to settle this) and find that this resolution is satisfactory to me.

Regards,