"A" Best Inc

A Best replaced the front porch on my home in July.

On January 5, melting snow on the porch was causing water to leak into the basement. I called A Best about this and a piece of siding that had fallen off, likely in a November wind storm. They sent someone over a couple days later. The gentleman looked at the exterior where the siding fell off and in the basement where the leak was occurring. He stuck his hand up on the basement ceiling and could feel cold air blowing in the location where the leak was happening. He asked what the porch installer looked like and said the leak could not be fixed until spring. I never heard back after that.

November 5 - Called office asking for update. Woman on phone apologized this was not followed up on and said she was making a note for Philip and Tommy to bring it to their attention. I never heard back after that.

December - Called office to report that melting snow on the porch is again causing water to leak into the basement. Someone was sent to the house that day. That gentleman stated that he is a roof guy not a porch guy and will have the office call us. I never heard back after that.

August 8 - Called office for update. Woman on phone says she has notes from previous calls and will bring this to the attention of Andre and Phillip now and with the owner when he returns from vacation. I never heard back after that.

August 16 - Called office for update. Woman on phone says she has this on her stack and that she has addressed this with the people who came out. She says they know who did the work and they are discussing internally whose responsibility it is to come out and fix it. I never heard back after that.

August 18 - Called office for an update. Woman on phone says she will bring it to their attention on Monday. I asked for phone number so I can talk to these people directly and she declined. I am now reaching out for help resolving porch and siding.