A-Better Appliance

The complaint was about the propane stove smelling funnyMy salesmen made a copy of his invoice and was going to hook it up and told the costumer that propane gas stoves always smell differentIf he would like to bring it back while I'm there he can call my personal phone at [redacted] I'm not always thereMy business always stands by our product and always will that's how we have been in business this long without any advertisementPlease let me know if there is anything else I can do to helpThanks

When we sell something at A-Better Appliance we mark on the invoice if it was picked up, delivered, or a store creditHas has nothing on his paper work showing he has never received his productWe also keep records so we know what is going out or waiting to be deliveredHe did tell my salesman that he was going to come down and put a brick through the window so I told my salesman if he shows up to ask him to leaveIf he can come up with some paper work to show he didn't receive his product I would be more than happy to get him one but until then nothing leaves my store without paper work

Complaint: [redacted] I am rejecting this response because:I spoke to [redacted] and he said he was willing to give me store credit. When I called about it, he acted like he didn’t know what I was talking about and he didn’t think he wrote anything on the receipt. They said they mark on each invoice if it was delivered, picked up, or a store credit. If they didn’t write anything on it I think it is odd. I have a bill, but nothing is written on it. I have court papers and plan on taking them to court if they do not resolve the issue. Sincerely, [redacted] ***

*** did offer him a store credit before threaten us but A-Better Appliance was under different ownership at the time of this transactionSo if he would like to go to court that is fine tooI will be the bigger person and give him a store creditIf he comes in and threatens my salesman he will be ask to leave

The complaint was about the propane stove smelling funny. My salesmen made a copy of his invoice and was going to hook it up and told the costumer that propane gas stoves always smell different. If he would like to bring it back while I'm there he can call my personal phone at [redacted] I'm not...

always there. My business always stands by our product and always will that's how we have been in business this long without any advertisement. Please let me know if there is anything else I can do to help. Thanks

When we sell something at A-Better Appliance we mark on the invoice if it was picked up, delivered, or a store credit. Has has nothing on his paper work showing he has never received his product. We also keep records so we know what is going out or waiting to be delivered. He did tell my salesman...

that he was going to come down and put a brick through the window so I told my salesman if he shows up to ask him to leave. If he can come up with some paper work to show he didn't receive his product I would be more than happy to get him one but until then nothing leaves my store without paper work.

Complaint: [redacted]
I am rejecting this response because:I spoke to [redacted] and he said he was willing to give me store credit. When I called about it, he acted like he didn’t know what I was talking about and he didn’t think he wrote anything on the receipt. They said they mark on each invoice if it was delivered, picked up, or a store credit. If they didn’t write anything on it I think it is odd. I have a bill, but nothing is written on it. I have court papers and plan on taking them to court if they do not resolve the issue.
Sincerely,
[redacted]

We went out this morning (1/24/18) and completed the service call the costumer was very happy and we explained what caused the part to keep going out. We offered to refund her money and pick up the washer and dryer but she was very happy with us coming back out to fix it. We always stand by our...

product and and warranty. If there's anything else we can do please let me know. Thanks

Initial Business Response /* (1000, 10, 2015/11/02) */
We had a issue with a electric dryer and since them this costumer has been taken care of. They had brought it back to the shop for repair.
Initial Consumer Rebuttal /* (2000, 12, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the...

response from the business.)
We did end up bringing the dryer back to be told that he did not have one to give us. But when we arrived not a word was said until my husband unloaded the original broken dryer and put it on a dolly as the worker took it inside my husband started movingthe tools in his bed to close the cover and the employee walked out with an older version for us to use. I was done with dealing with the company so I took what I could get and went home. I couldnt use that type of dryer since the door opens down towards the floor and since my washer and dryer are behind bi-fold doors I had to remove the door to open the dryer. We had to sell the dryer on our own and went and purchased a brand new dryer from lowe's. I will never deal with this company ever again.