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A Better Chimney

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A Better Chimney Reviews (1)

I called this company out to inspect our pellet burner and tell us why it would not properly run. The first appointment they cancelled the day they were to be out. They were late for the next appointment and came into our home very dirty. I realise their job can be dirty but that is no excuse for entering a customers home like that. The diagnosis was in need of a new room blower, new exhaust motor, new auger motor and ignition. $1000. to repair or sell us one of theirs at the discounted price of $4000. plus install! After they left I saw the filthy hand prints they had left on our custom painted walls. I called the manufacturer of our stove, spoke with their Tech, was told these guys didn't know what they were talking about and was sent a thermodisc for $21.75. I've replaced the old disc with the new and all is well. When I went to A Better Chimney to pay for my lack of service bill, one of the guys that was at our home was there to take my money. When I told him all of the above he asked if I had pictures and told me I was lucky I was only being charged $78.38. He also denied being at our house. I have since talked with other former customers of theirs and they have similar and worse horror stories of this company. Today Scott, one of the no service people called to ask what I had decided to do about our pellet burner. Apparently they cannot even keep track of their complaints as he thought we would be interested in employing them again! When I started to tell him the above, he hung up on me.

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Description: Stoves - Wood, Coal

Address: 1901 Hwy 180 E, Silver City, New Mexico, United States, 88061


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