A Better Choice Property Management

We hired [redacted] at ABC Property Management to property manage our rental. We had a year lease with tenants, and they were allowed to move out early breaking their lease. We pay [redacted] every month to manage our property, and we were never given any information that the renters were moving out. She stated "Don't worry, people break their contracts all the time." We have contacted her over 10 times by email, left 5 messages on her cell phone and place of employment. [redacted] is very unprofessional and will not return our phone calls or emails to resolve the situation. We are asking that the terms of our lease be met, or we will be taking the rentor and [redacted] to small claim court.

[redacted] has neglected her duties to her customer and has acted unethical in dealing with a signed agreement. She is friends with the person who rented our house, and will not help us re-coop the money that is owed, or explain to us the process for collecting our money.