A Better Choice

December 4, 2017Revdex.com of Western Pennsylvania [redacted] Dispute Resolution Specialist Holiday Drive Suite 220Pittsburgh, PA 15220RE: ID # [redacted] ***"A Better Choice", Inctakes great pride in our reputation and in having over 16,satisfied customers in the tristate areaOur A+ rating along with a prestigious Torch Award for Business Place Ethics from the Revdex.com of Western Pennsylvania and approval certificate #from the Pennsylvania Attorney General's Office exemplifies our commitment to our customers.Customer was told by our inspector and their realtor that they had to remove all obstructions completely to include flooring.Contract was endorsed by both Mrand Mrs***.Enclosed is a copy of your endorsed agreement with "A Better Choice" IncPlease note the highlighted areas.Also enclosed are the text messages from the realtor to the homeowner.Sincerely,Richard DP [redacted] PH.D President/Owner

October 3, Revdex.com of Western Pennsylvania [redacted] Dispute Resolution Specialist Holiday Drive Suite Pittsburgh, PA RE; ID # [redacted] *** "A Better Choice” Inc, went out to [redacted] on Saturday October 1, and leveled the crawlspace and pinned the emicole to the walls as neededThe customer was happy and satisfied with the repairs Bill R [redacted] Vice-President of Operations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The above attachments are just a portion of the evidence and discussion we have on A Better Choice and the work done at our home We live miles away and trusted that this company would work WITH USI have highlighted areas in the attachments in yellow that are the most important.They did not in the following ways:ISSUE #1: THE FLOORING WAS DAMAGEDThis company did not WAIT to complete a job on our home to discuss with us the issue at hand, the flooringI left numerous specific messages on the private line of the company and the foreman to call me to discuss how the flooring would be taken up BEFORE PROCEEDING WITH THE JOB This was not done The foreman, a family member of the company, gave permission to his workers to tear up the flooring without our permissionThis caused substantial damage to the floor, which had to be completely replaced It could not be fixed due to the nature of the boards and them being cut and ripped up I have this evidence IN WRITING (see attached documents) Because the floor boards were not removed prior to work beginning on the cement, no one in the company stopped the workers from proceeding Just because a contract is signed, if the job site is not ready and prepared for the work, does not mean the company should take it upon themselves to prepare it without the owners approval Getting approval from the real estate agent does not count as approval unless its in writing the company did not have approval from the owners to tear up the floor work should not have commenced work should have been delayed until the flooring was discussedThe contract stated that the flooring had to be removed before the job could begin The flooring was not removed, therefore the job should NOT have begun2nd ISSUE: THE REFUND I have in writing that the company promised us a refund on the flooring that was damaged (see attachments our writing is in green the company's writing is in white) I have circled important points in yellow We have not been provided any refund for the damage to our floor that the company authorized be torn up I had spoken with two different people in the company that promised we would get at least a partial refund on the damage and we have not been given that refund(one in writing see attached documentsand one by direct speaking on the phone of which I have post text messages to the company asking why they were following up with our phone call.)***This document will only let me attach documents I HAVE TEXT MESSAGES WITH MORE EVIDENCE AND PICTURES OF THE FLOOR THAT WOULD SHOW HOW THIS COMPANY IS NOT THE COMPANY THEY CLAIM TO BE These attachments are just a highlight of proof of their mistakes Regards, [redacted] ***

At “A Better Choice" Incwe strive for complete customer satisfaction and I am sorry to hear your feelings towards usMr [redacted] your statements are not entirely true and a little bit twisted up, I am the one who talked to you on the phone and if I came off rude I apologizeI have just never experienced a customer swearing and threatening me in my fifteen years with the company and may have been caught a little off guard, so once again I apologize if I seemed rudeTo address your sewage issue, Mr [redacted] you know on the very first day of your project our crew foreman brought you into the basement to show you after opening the floor, that your old clay/terracotta sewage lines were clogged and brokenAlthough it is possible for our crew to crack or damage these pipes during install, it is not possible for us to clog it with years of sewageSir, you were shown this problem within the first few hours of the start of your project and you were also informed by the crew foreman that we are not plumbers and that you may need to call someone to have this snaked or cleaned outYou chose not to call to have this issue addressed and asked our crew to repair one visible breakam sorry to say we cannot take responsibility for your faulty sewage pipes or that they are clogged as you and I both now this problem was there long before we did any work for youMr [redacted] I don't understand your anger with our companyYou told me yourself that you were very pleased with the waterproofing work that was done at you homeThat is great to hear because that is what we doYour plumbing issue is common to many homes that is why there are hundreds of plumbers in the phone book so I don’t understand the need to try to damage our company’s reputation over something that could not possibly be our faultPlease reconsider your stand in this matter in knowing the job you hired us to do was done to your satisfaction [redacted] Vice-President of Operations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***