A Better Deal Tuxedo

Dear Revdex.com,
" background-">Thank you for the opportunity to address a recent marketplace transaction and the concerns of a customer

Review: On September 18th, 2014 I rented three suits from A Better Deal Tuxedos and Suits for my wedding that was on 9/20/2014. The suit I rented had a small bag of what appeared to be cocaine in the pants pocket. I found it as I was putting the rings in my pocket, approaching my wedding ceremony. I had only been wearing it for about an hour that morning and did not notice it until then. It was a very small bag, and see how it could have been overlooked. Before that, it was hanging in the plastic storage bag A Better Deal had provided. I suppose this could have been just funny to some, but I am in recovery. So to me, it was very upsetting. On returning the suits, I went into the store and asked to speak with the manager or owner. The gentleman went in the back to get them. Shortly after, another female employee appeared and asked if she could help. I explained I was waiting for the manager, which I wasn't sure if she was or not. Her questions went like this: "What's the matter?" I explained. She said, "How do you know it wasn't crystal meth?" "How much was there?" "Do you think I had been washed?" "What do you think it is worth?" I thought she would have seen that I was already upset by the look on my face and my curt answers. I finally just turned my back on her to wait for the manager.After about 10 more minutes of waiting, the original employee came out and said they were unavailable. He said he would put my ticket on the side and have the owner call me the next day. I said please do, it is very important I speak with them. This was Sunday night. On the 3rd day of not hearing from them (Wednesday), I finally called in and asked for the owner, [redacted] Klein, by name. When he answered, I asked if he knew about the incident and that I wanted to speak with him. He plainly stated that he received my request for contact but didn't think I deserved a call back. I told him I felt I at least deserved and apology. He disagreed. It is frustrating that he can take $500 of my money, but I am not worth a return phone call. When I began to explain how upsetting this was, he began to argue the reasons why this could not have happened. I started to debate with him, explaining how it could have happened, but then stopped with the response, "There is no debate on whether it could or couldn't happen. It DID happen". He would not accept this. He would not apologize. He asked why didn't I hold onto the cocaine and bring it with me when I returned the suit. I explained because it would be a felony if I had gotten caught with it. He said that someone at my house must have borrowed my suit and left the cocaine in the pocket. What?! This statement is ridiculous enough in itself. But if one knew my family and friends, they could see the shear absurdity. This is only part of the failure on their part. The suit I rented for my wedding didn't even fit. I had been fitted at their store, by their person, so there is no excuse. When I went in to pick it up, I pointed out to the person handling my order that the jacket was nowhere close to fitting. The sleeves were 4 inches too short. I did not know what happened to the one I tried on at the fitting. The employee frantically went searching for another. He came back with what he called "the best he could do". Now what am I supposed to do? I am getting married in a day and a half. I have family flying in from all over the country. And my two best men have matching suits. As you can imagine, my head is spinning with a 100 other details I need to manage so I just take what he has for me. There was no time for me to go elsewhere to I just dealt with it. I didn't even look at the pants as the employee helping me grabbed me as I stepped out from behind the curtain, tugging at my clothes, ensuring me it looked good. It was a busy day there so everyone was frantic. They do not have mirrors in the dressing rooms so I never really got to view myself before leaving. But again, it was obvious my jacket sleeves where still too short. When I put the suit on the morning of my wedding, I could clearly see the arms where too short and the pants where too long, but again, I'm on my way to be married and there was nothing I could do at that point. Forget that I paid $504 for rentals and my suit didn't even fit. I can even accept that the cocaine was overlooked. But I don't think I have ever dealt with anyone as rude and self serving as this owner. He didn't care one bit about my satisfaction as he already cleared my credit card and there was nothing I could do about it. Any other person would have at least offered me an apology rather than a fight. In short without exaggeration, my experience was horrible. And I was dealing directly with the owner, [redacted] I have photos to show how badly the suit fit....along with the narcotics left behind. The one I feel the worst for is my wife. All she wanted that day was good photos, but sorry to say, I made the huge mistake of going to "A Better Deal designer tuxedos and suits".Desired Settlement: At this point, since I did not receive the suit that I tried on and approved of at the time of fitting, I should be refunded the cost of the rental.

Business

Response:

Dear Revdex.com,