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A Better Idea

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A Better Idea Reviews (1)

I ordered a product from A Better Idea and was very pleased with what I received. They were very timely with my order. Where the problem started occuring was when I asked for an itemized invoice so that I could be reimbursed from my company for the expense. When I placed the order, it was required of me to sign a credit card authorization, provide my information, and indicate for them to charge my account $155 for the items ordered plus shipping. I needed an itemized invoice which reflected the shipping amount. It took over 2 weeks to get that. Each time I was dealing with [redacted] who had been pleasant until today when I asked for it again. The emails that I received from him were EXTREMELY unprofessional. In the emails he called me rude, unprofessional, a liar, and at no time have I been any of that. He alledges that they faxed the invoice to me 3 times, but I have never received it and I am the only one who receives the fax at that number. It never came through my computer and I have even doubled check to make sure it wasn't in spam. I called back and spoke with a VERY NICE individual, [redacted], who was extremely pleasant and immediately sent me the invoice. When I called back to speak with [redacted] to thank them for the invoice this is how the call went. Me - "May I speak to [redacted]", the guy who answered "Who is this", ME "[redacted]", at which time he started yelling at me and saying "You have been the most unprofessional person in the world, and that I needed to quit harrassing his company and that if I called his company back again they would call the authorities in my area on me and to never call his F[redacted] company again" at which time he slammed the phone down. I had not been unpleasant to him at all. As a matter of fact, I was trying to call to apologize for any inconvenience to them. I have been in a management position for 17 years and if I ever had an employee speak to a customer such as he has via emails or phone, they would have been fired on the spot. His behavior was extremely uncalled for, but I will not allow it to ruin my day. I will choose to never do business with this company again - which is a shame since we were very pleased with the product.

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Description: Marketing Programs & Services

Address: 1151 Aquidneck Ave Ste 498, Middletown, Rhode Island, United States, 02842-5536


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