[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I had an extremely positive experience with Vintage TubI have ordered from them for several renovations but the last renovation the tub came with anti slip surface insideIt was custom paintedI had two tubs from same make tub ordered but one from a firm in nyc that I had ordered faucets and the other with Vintage TubVintage tub delivered first and I saw the anti slip which my client didn't like and called themThey immediately handled it, aplogized, had tub picked up and refunded me fully, even shippingThey were super niceThe other firm which had not delivered the tub when I called them to ask if it had anti slip were very reluctant to refund me even though the tub was not custom painted and not deliveredVintage Tub couldn't be nicer people and their product is great! I dealt with Mimi sales and Leanne the manager that handled the returnAgain thank you Vintage Tub!
To date, this has not been closedI am still working with manufacturer to get a new service call as the customer has advised that the oven is not workingI contacted the manufacturer on 4/and was advised that they would send a new thermostat and have the same service cogo back out to get the issue resolved
I was notified today by customer that she has not heard back from the service coand am working with the manufacturer again to get this resolved
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
We ordered a farmhouse sink on May 17thIt was shipped and we received it on the 21stThe supplier sent the wrong sink in the right box, therefore their mistakeCustomer Service was closed (eastern time) so I called first thing the next morningThey wanted pictures to verify the errorWe sent them within minutesWe were told it had to go to claims (48-hours) plus heading into the 3-day holiday weekendConcerned about receiving the correct sink to stay on our timetable with the contractor, I was told on Wed, 27th the correct sink was being shipped that day and a call tag for the incorrect sink would be sent in the mailLate Friday the 29th a UPS truck arrived to pick up the incorrect sinkWe did not have it repackaged as we were waiting for the mail so the driver said he would return on Monday, which he didBelieving it shipped the previous Wednesday, we assumed we would receive the new sink at least by Monday the 30thTuesday June 1, I was "thanked for my order" and notified the new sink was to be shipped that day, therefore I felt I was either lied to or misinformed to buy timeI am very disappointed with this company and the supplier for their lack of concern for correcting their errorAs we await this new sink, we therefore had to reschedule with our contractor losing valuable time for both ourselves and our contractor
Upon receipt of the complaint, I contacted the customer personally, we reviewed the issue and the reason that the claim was taking so longThe customer was under the impression that the product had been shipped from VTB with the missing part and could not understand why we were taking so long to
send her a return labelI explained that the product had been shipped directly from the supplier and even though we were still waiting to hear if the supplier wanted the product back or not, VTB issued the refund for the customer that same morningThe customer was happier once she understood that VTB was not causing the delay, the delay was being caused by the distributor
The distributor for the product was trying to send the missing parts out to the customer even though VTB was requesting a returnThe distributors request to send the missing parts is actually standard warranty process for many manufacturers and distributors, they try to replace missing or damaged parts before sending out new completed units
The issue was resolved with the supplier, the unit is being returned to them via a prepaid return labelThe customer has been refunded and she is happy with the outcome of the warranty claim, has stated that she is happy with the resolution of this complaint
Leanne L***
Customer Service Manager
Vintage Tub & Bath
*** *** *** ** *** PA *** ***
After reviewing the details the customer has listed and the details noted in VTB's records, I was able to find the discrepancy that resulted in the delayed refund
I have been in communication with the customer confirming that the refund has been issued and extended apologies on VTB's behalf for
the error
Vintage Tub has deplorable customer serviceTub arrived missing a leg - called them immediately - days later and they have yet to agree to even initiate the process of sending the missing legPhone calls = being on hold 5+ minutes only to be told they will call you right back, which they do NOT do$+ tub sitting in the bedroom floor for days, and counting Buy what you need somewhere - anywhere elseDid I mention they were patronizing, unsympathetic, arrogant and dismissive?
I placed an order on 6-5-I call on 6-6-because the order I placed was shown on BACKORDERI asked for a expected delivery date and was told it would be shipped at the end of JuneCalled today 7-5-and was informed that the purchased item is not expected to be shipped until the end of JulyOrder cancelled and I will never recommend this company to anyone because of there poor customer service
---------- Forwarded message ----------
From: *** ***
Date: Fri, Jul 18, at 11:AM
Subject: FW: Complaint against Vintage Tub & Bath
To: ***
***,
I just got e-mail with
complaint ID ***Please void this complaint, since they promised to returned my money
Please keep me updated
Thank you!
*** ***
Civil Engineer
***
*** *** *** *** *** ***
*** ** ***
(F) ###-###-####
(F) ###-###-####
***
***
"First choice of our clients for over years."
From: Revdex.com of Metro Washington DC [mailto:[email protected]]
I have been in contact with our customer and this complaint has been resolved as requested by the customerThe refund was issued the same day and VTB will recharge when we have confirmation that the product has been shipped
Because a large percentage of our orders are direct shipments, VTB
relies on inventory reports from our suppliersIn some cases the reports are weekly rather than live inventory feeds
In the case of this order, VTB was not aware that the product was not available for immediate shipment until after we had processed our order to the supplier
When a backorder notification is received VTB notifies the customer either via email or phone
to allow the customer to make an informed decision to either keep the item on back order or change to a suitable model that is available to ship sooner
VTB continues to work with our suppliers to receive accurate inventory on a daily basis to avoid issues such as this
Leanne L***
Customer Service Manager
Vintage Tub & Bath
Oak Hill Rd
Mountaintop, PA
The customer and I have talked over the phone to confirm some information regarding this complaint and the complaint has been resolved. The correct unit was ordered and customer has received it, the refund for the original unit that was returned has been issued and we are working to get the
incorrect unit returned to the supplier
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Vintage Tub and Bath Inc. Sent me a scratched faucet and refused to take it back stating that I scratched it. I would not buy anything from this store again. Bad customer service. Put me on hold then manager wasn't available. When I said ship it back to me. They wanted me to pay for it after I have paid to get it shipped to me then paid to get it shipped back. Everyone do your self a favor do not buy from this company.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the oven is not working properly. I baked Gougeres on Friday 04.10 & it took more than twice as long as specified. On Saturday I bought an oven thermometer,, set the oven @ 350, waited 10minutes after the preheating & checked....the thermometer registered 275.....later that after noon, I again set the oven @ 350 & took my dog for a walk. 40 minutes later, I checked the oven thermometer....it registered 325 degrees....something is wrong. I have left a message with Vintage Tub & Bath. They told me they do not deal directly with the [redacted] service dept., because aappoinments would need to be made between [redacted] & the customer. However, that is not how it works. [redacted] contacts a repair service in the area who then contact the customer....this product was under warranty at the time of my first call to Vintage & [redacted].Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
After my experiences with Vintage Tub to this point, I would highly NOT recommend them. We ordered a farmhouse kitchen sink through them (maybe more, I cannot remember). Our contractors installed the sink and within a few months of living in the house, the sink cracked near one of the sides of the basin. Initial attempts to get hold of customer service went unanswered by the contacts at Vintage Tub. After finally getting a hold of Lisha, I was told to take pictures and they would work on getting a replacement approved. These pictures simply included a topside view of the sink/crack. Their "warranty department" deemed that the sink was not properly installed and they would not replace the sink. The photos I sent included not a single picture of the exterior structure or the structure underneath holding the sink. My GC did this exact sink and two of my family members houses, done the same exact way, and they have held tight for well over a year. I expressed to Lisha and her boss that I was dissatisfied and I wanted to talk to them both. We had a call scheduled and no one ever called. I have reached out via email and phone since and received no response. Very unsettling when you do not stand by your product and do right by your clients.
Worst customer service ever! They refused to rush shipment of a back ordered product even though it is still sitting in there warehouse. It's been delayed by over a month - they do not contact you to let you know when the product is in and absolutely refuses to rush shipment. I informed them that my contractor is ready to start our bathroom remodel and need the part ASAP. The customer service woman told me that there was nothing the company could do because they had already printed the shipping label. A company that is unwilling to reprint a shipping label is not a company you want to do business with.
While I have not been able to confirm all the phone calls the customer has stated in complaint, there was incorrect information provided to VTB from the supplier regarding the customers product which ultimately lead to the delay in refund. VTB was advised that the faucet was...
discontinued then advised that it was still available but on back order and then discontinued again. The representatives that were involved were working in different directions based upon what they had been advised by the supplier. The customer was actually contacted by myself on 06/06/14 after hearing a voice message that he had left asking for status and mentioning how many times he had called, we discussed the issue with all the phone calls etc and I advised the customer that VTB would issue the refund for the full faucet, no need to worry about returning the handles if the prepaid return lable was not received from the supplier. At that time, it was still unclear what the facts were from the supplier. The customer was refunded shortly after we spoke on 06/06/14 for the full faucet.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I had an extremely positive experience with Vintage TubI have ordered from them for several renovations but the last renovation the tub came with anti slip surface insideIt was custom paintedI had two tubs from same make tub ordered but one from a firm in nyc that I had ordered faucets and the other with Vintage TubVintage tub delivered first and I saw the anti slip which my client didn't like and called themThey immediately handled it, aplogized, had tub picked up and refunded me fully, even shippingThey were super niceThe other firm which had not delivered the tub when I called them to ask if it had anti slip were very reluctant to refund me even though the tub was not custom painted and not deliveredVintage Tub couldn't be nicer people and their product is great! I dealt with Mimi sales and Leanne the manager that handled the returnAgain thank you Vintage Tub!
To date, this has not been closedI am still working with manufacturer to get a new service call as the customer has advised that the oven is not workingI contacted the manufacturer on 4/and was advised that they would send a new thermostat and have the same service cogo back out to get the issue resolved
I was notified today by customer that she has not heard back from the service coand am working with the manufacturer again to get this resolved
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
We ordered a farmhouse sink on May 17thIt was shipped and we received it on the 21stThe supplier sent the wrong sink in the right box, therefore their mistakeCustomer Service was closed (eastern time) so I called first thing the next morningThey wanted pictures to verify the errorWe sent them within minutesWe were told it had to go to claims (48-hours) plus heading into the 3-day holiday weekendConcerned about receiving the correct sink to stay on our timetable with the contractor, I was told on Wed, 27th the correct sink was being shipped that day and a call tag for the incorrect sink would be sent in the mailLate Friday the 29th a UPS truck arrived to pick up the incorrect sinkWe did not have it repackaged as we were waiting for the mail so the driver said he would return on Monday, which he didBelieving it shipped the previous Wednesday, we assumed we would receive the new sink at least by Monday the 30thTuesday June 1, I was "thanked for my order" and notified the new sink was to be shipped that day, therefore I felt I was either lied to or misinformed to buy timeI am very disappointed with this company and the supplier for their lack of concern for correcting their errorAs we await this new sink, we therefore had to reschedule with our contractor losing valuable time for both ourselves and our contractor
Upon receipt of the complaint, I contacted the customer personally, we reviewed the issue and the reason that the claim was taking so longThe customer was under the impression that the product had been shipped from VTB with the missing part and could not understand why we were taking so long to
send her a return labelI explained that the product had been shipped directly from the supplier and even though we were still waiting to hear if the supplier wanted the product back or not, VTB issued the refund for the customer that same morningThe customer was happier once she understood that VTB was not causing the delay, the delay was being caused by the distributor
The distributor for the product was trying to send the missing parts out to the customer even though VTB was requesting a returnThe distributors request to send the missing parts is actually standard warranty process for many manufacturers and distributors, they try to replace missing or damaged parts before sending out new completed units
The issue was resolved with the supplier, the unit is being returned to them via a prepaid return labelThe customer has been refunded and she is happy with the outcome of the warranty claim, has stated that she is happy with the resolution of this complaint
Leanne L***
Customer Service Manager
Vintage Tub & Bath
*** *** *** ** *** PA *** ***
After reviewing the details the customer has listed and the details noted in VTB's records, I was able to find the discrepancy that resulted in the delayed refund
I have been in communication with the customer confirming that the refund has been issued and extended apologies on VTB's behalf for
the error
Vintage Tub has deplorable customer serviceTub arrived missing a leg - called them immediately - days later and they have yet to agree to even initiate the process of sending the missing legPhone calls = being on hold 5+ minutes only to be told they will call you right back, which they do NOT do$+ tub sitting in the bedroom floor for days, and counting Buy what you need somewhere - anywhere elseDid I mention they were patronizing, unsympathetic, arrogant and dismissive?
I placed an order on 6-5-I call on 6-6-because the order I placed was shown on BACKORDERI asked for a expected delivery date and was told it would be shipped at the end of JuneCalled today 7-5-and was informed that the purchased item is not expected to be shipped until the end of JulyOrder cancelled and I will never recommend this company to anyone because of there poor customer service
---------- Forwarded message ----------
From: *** ***
Date: Fri, Jul 18, at 11:AM
Subject: FW: Complaint against Vintage Tub & Bath
To: ***
***,
I just got e-mail with
complaint ID ***Please void this complaint, since they promised to returned my money
Please keep me updated
Thank you!
*** ***
Civil Engineer
***
*** *** *** *** *** ***
*** ** ***
(F) ###-###-####
(F) ###-###-####
***
***
"First choice of our clients for over years."
From: Revdex.com of Metro Washington DC [mailto:[email protected]]
I have been in contact with our customer and this complaint has been resolved as requested by the customerThe refund was issued the same day and VTB will recharge when we have confirmation that the product has been shipped
Because a large percentage of our orders are direct shipments, VTB
relies on inventory reports from our suppliersIn some cases the reports are weekly rather than live inventory feeds
In the case of this order, VTB was not aware that the product was not available for immediate shipment until after we had processed our order to the supplier
When a backorder notification is received VTB notifies the customer either via email or phone
to allow the customer to make an informed decision to either keep the item on back order or change to a suitable model that is available to ship sooner
VTB continues to work with our suppliers to receive accurate inventory on a daily basis to avoid issues such as this
Leanne L***
Customer Service Manager
Vintage Tub & Bath
Oak Hill Rd
Mountaintop, PA
The customer and I have talked over the phone to confirm some information regarding this complaint and the complaint has been resolved. The correct unit was ordered and customer has received it, the refund for the original unit that was returned has been issued and we are working to get the
incorrect unit returned to the supplier
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Vintage Tub and Bath Inc. Sent me a scratched faucet and refused to take it back stating that I scratched it. I would not buy anything from this store again. Bad customer service. Put me on hold then manager wasn't available. When I said ship it back to me. They wanted me to pay for it after I have paid to get it shipped to me then paid to get it shipped back. Everyone do your self a favor do not buy from this company.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the oven is not working properly. I baked Gougeres on Friday 04.10 & it took more than twice as long as specified. On Saturday I bought an oven thermometer,, set the oven @ 350, waited 10minutes after the preheating & checked....the thermometer registered 275.....later that after noon, I again set the oven @ 350 & took my dog for a walk. 40 minutes later, I checked the oven thermometer....it registered 325 degrees....something is wrong. I have left a message with Vintage Tub & Bath. They told me they do not deal directly with the [redacted] service dept., because aappoinments would need to be made between [redacted] & the customer. However, that is not how it works. [redacted] contacts a repair service in the area who then contact the customer....this product was under warranty at the time of my first call to Vintage & [redacted].Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
After my experiences with Vintage Tub to this point, I would highly NOT recommend them. We ordered a farmhouse kitchen sink through them (maybe more, I cannot remember). Our contractors installed the sink and within a few months of living in the house, the sink cracked near one of the sides of the basin. Initial attempts to get hold of customer service went unanswered by the contacts at Vintage Tub. After finally getting a hold of Lisha, I was told to take pictures and they would work on getting a replacement approved. These pictures simply included a topside view of the sink/crack. Their "warranty department" deemed that the sink was not properly installed and they would not replace the sink. The photos I sent included not a single picture of the exterior structure or the structure underneath holding the sink. My GC did this exact sink and two of my family members houses, done the same exact way, and they have held tight for well over a year. I expressed to Lisha and her boss that I was dissatisfied and I wanted to talk to them both. We had a call scheduled and no one ever called. I have reached out via email and phone since and received no response. Very unsettling when you do not stand by your product and do right by your clients.
Worst customer service ever! They refused to rush shipment of a back ordered product even though it is still sitting in there warehouse. It's been delayed by over a month - they do not contact you to let you know when the product is in and absolutely refuses to rush shipment. I informed them that my contractor is ready to start our bathroom remodel and need the part ASAP. The customer service woman told me that there was nothing the company could do because they had already printed the shipping label. A company that is unwilling to reprint a shipping label is not a company you want to do business with.
While I have not been able to confirm all the phone calls the customer has stated in complaint, there was incorrect information provided to VTB from the supplier regarding the customers product which ultimately lead to the delay in refund. VTB was advised that the faucet was...
discontinued then advised that it was still available but on back order and then discontinued again. The representatives that were involved were working in different directions based upon what they had been advised by the supplier. The customer was actually contacted by myself on 06/06/14 after hearing a voice message that he had left asking for status and mentioning how many times he had called, we discussed the issue with all the phone calls etc and I advised the customer that VTB would issue the refund for the full faucet, no need to worry about returning the handles if the prepaid return lable was not received from the supplier. At that time, it was still unclear what the facts were from the supplier. The customer was refunded shortly after we spoke on 06/06/14 for the full faucet.