A Better View Auto Glass

Review: I HAD A BETTER VIEW AUTO GLASS REPAIR MY WINDSHIELD AND IN THE PROCESS THEY BROKE THE PANELING ABOVE MY WINDOW WHILE REPLACING THE WINDSHIELD. THEY SHOWED ME AFTER THEY WERE DONE FINISHING REPLACING THE WINDSHIELD. THEY SAID THEY WOULD CONTACT THE INSURANCE AND SEE IF THEY COULD GET IT COVERED UNDER THE WINDSHIELD REPLACEMENT COST. A FEW WEEKS WENT BY AND THEY CONTACTED ME SAYING THAT THE INSURANCE WOULD COVER IT AT NO OUT OF POCKET COST TO ME AND NO DEDUCTIBLE WOULD HAVE TO BE PAYED TO REPLACE BOTH OF THE PANELINGS ABOVE THE DRIVER AND PASSENGER WINDOWS. THEN THEY CONTACTED ME AGAIN SAYING THEY ORDERED THE PARTS AND THEY WERE ON THE WAY AND THEY WOULD LET ME KNOW WHEN THE PARTS CAME IN SO THEY COULD SET UP A TIME FOR THEM TO DO THE REPAIRS TO MY VEHICLE. 2 WEEKS WENT BY AND I TRYED TO CONTACT THEM AND DIDNT GET A RESPONSE. I WAITED A WEEK AND CONTACTED THEM AGAIN AND GOT A HOLD OF THEM. THEY THEN TOLD ME THAT THEY WERE STILL LOOKING FOR THE PARTS. I LET A COUPLE MORE WEEKS GO BY AND REACHED OUT AGAIN ASKING ABOUT THE PARTS AND WHEN THEY COULD REPAIR MY VEHICLE. THIS TIME THEY TOLD ME THAT THEY WERE WAITING ON THE INSURANCE TO GET BACK TO THEM TO SEE IF THE INSURANCE WOULD COVER IT. AT THIS TIME I BECAME CONFUSED BECAUSE THEY ALREADY TOLD ME THAT THE INSURANCE WOULD COVER IT AND THAT THEY HAD ORDERED THE PARTS. I LET SOME MORE TIME PASS AND RECONTACTED THEM AND THEY TOLD ME THAT NOW THE INSURANCE WOULD ONLY COVER PART OF THE EXPENSES FOR THE PARTS AND THAT THEY COULD NOT FIND THE RIGHT PARTS FOR MY VEHICLE. I STARTED DOING A LITTLE RESEARCH ON MY OWN AND CONTACTED AN [redacted] DEALERSHIP IN SCOTTSDALE AND FOUND THE PARTS I NEEDED AND FOUND OUT THE PRICING. I CONTACTED THEM AGAIN AND TOLD THEM THAT I FOUND THE PARTS NEEDED TO DO THE REPAIRS ON MY VEHICLE AND NOTIFIED THEM THE PARTS WOULD BE 507.00 DOLLARS A PIECE AND THAT THE PARTS COULD BE SHIPPED TO THEM IN FIVE BUSINESS DAYS. THEY THEN SAID THEY WERE NOT GOING TO BE ABLE TO COVER IT BECAUSE THE INSURANCE WOULD ONLY COVER HALF OF THE PRICE OF THE PARTS. I THEN CONTACTED MY INSURANCE TO SEE WHAT WAS GOING ON AND WHILE DOING SO THE INSURANCE HAD NO RECORDS OF A BETTER VIEW AUTO GLASS CONTACTING THEM IN REGARDS TO THE REPAIRS NEEDED AFTER THEY FINISHED THE WINDSHIELD. I HAD MY INSURANCE CONTACT THEM WHILE I WAS ON THE PHONE AND THEY COULD NOT REACH ANYONE SO THEY LEFT A MESSAGE AT A BETTER VIEW AUTO GLASS BUSINESS. I CONTACTED MY INSURANCE THE NEXT DAY FOR A FOLLOW UP AND THEY SAID THAT THEY COULD NOT COVER IT UNDER THE WINDSHIELD REPLACEMENT ORDER AND THAT I NEED TO CONTACT A BETTER VIEW AUTO GLASS AND SEE IF THEY WILL COVER THE COST BECAUSE I WOULD HAVE TO PAY A 500.00 DOLLAR DEDUCTIBLE TO MY INSURANCE TO REAPIR MY VEHICLE. I REACHED OUT TO A BETTER VIEW AUTO GLASS AND THEY SAID THEY WOULD NOT COVER THE COSTS OF THE REPAIRS BECAUSE THEY SAID THEY WERE NOT RESPONSIBLE FOR THE DAMAGE TO MY VEHICLE BECAUSE THE PART WAS DAMAGED INTERNALLY FROM A PREVIOUS OWNER HAVING ANOTHER BUSINESS REPLACE THE WINDSHIELD. IN THE BEGINNING THEY SAID THAT THEY WOULD REPACE BOTH SIDES OF THE PANELING EVEN THOUGH THE ONLY WAS WITH VISIBLE DAMAGE WAS ON THE DRIVERS SIDE. NOW THEY WONT EVEN REPLACE THE ONE WITH VISIBLE DAMAGE. I HOLD THEM RESPONSIBLE FOR THE DAMAGE TO MY VEHICLE BECAUSE THEY REPLACED THEY REMOVED THE PASSENGER SIDE MOLDING AND SAW THAT THERE WAS DAMAGE UNDERNEATH THE PART BUT THEY WERE ABLE TO PUT IT BACK TOGETHER WITHOUT CAUSING VISIBLE DAMAGE TO THE PART. THEN THEY WENT TO THE DRIVERS SIDE KNOWING THAT THE PART MAY HAVE DANAGE UNDERNEATH AND CONTINUED TO WORK ON IT WITHOUT MY PERMISSION TO CONTINUE THE WORK KNOWING THAT THE PART MAY HAVE VISIBLE DAMAGE WHEN THEY WERE COMPLETE. THEY FINISHED REPLACING THE PARTS AND WINDSHIELD THEN HAD ME COME OUTSIDE OF MY WORK PLACE AND SHOWED ME THE CAR AFTER EVERYTHING WAS DONE AND AFTER THEY CAUSED VISIBLE DAMAGE TO THE PART.Desired Settlement: I WANT THEM TO REPLACE BOTH PARTS OF THE VEHICLE AS PROMISED IN THE BEGINNING. I ALSO HAVE ALL THE TEXT MESSAGES SENT BY A BETTER VIEW AUTO GLASS SAYING THAT THEY WOULD REPLACE BOTH PARTS THAT HAD DAMAGE AT NO COST TO ME.