A Better Way Moving and Storage

Wonderful fast packers ***, ***, and ***. Great movers. ***, and the others worked very hard to insure my move went smoothly.

I had used this company twice without issue doing crosstown moves, so when I was going to move to California, I hired them. They picked up my belongings and were going to store them until I had a permanent address. When my things were finally delivered I discovered that they had left the headboard to my bed in Indiana. They delivered three sides of it and the bottom support, but guess what, it cannot be assembled with 1/4 of it missing! They had broken and damaged multiple items - they even threw out part of my lamp because it was damaged so badly they didn't even think it was worth delivering. Clearly my belongings were stored poorly - the seat cushion on my exercise equipment is permanently dented with the imprint of my bicycle tire. Some of my boxes were squashed to half their size. They had not delivered parts of other items - a lawn chair with pillow attached was delivered without the pillow. They had disassembled some of my furniture and then not only did not reassemble on delivery, they didn't deliver key parts - like the legs of a table. Let me repeat that: they didn't deliver the legs of a table. It has been over two months since my delivery and nothing has been resolved. I submitted a claims form and got no response. I still don't have my headboard. I also prepaid for storage that wasn't needed and have never gotten reimbursed for that. I'm extremely disappointed in this company. They seem to have written me off completely.

Rating my experience with A Better Way Moving and Storage I would give them an A+. Their rates are exceptional and their service is too! I was very pleased with the quality of the move and the friendliness and professionalism of the staff. I would recommend them to everyone!