Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Thank you for your assistance. I am writing as a follow up to my complaint. I see that the case was closed yesterday, but I need to reopen the case. After the initial problem with the moving company, A Better Way, I filed a complaint about the week delay in their delivery of my things
Since then, I have experienced additional problems. I discovered that the company lost of my boxes and also damaged pieces of furniture/personal items during the moveI told me that the insurance reimbursement for the damaged items could take up to months, and have not responded to my most recent message about recovering the lost boxes
Additionally, I have requested an invoice from them more than times beginning on July (and again on July 25, July 26, Aug19, Aug21, etc.)I am still uncertain as to whether or not the invoice has been sent
I would like the claim reopened so that I can address these ongoing problems
Thank you,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regarding the invoice, I was not given actual invoices at any time during the move. When I asked for an invoice, they instead showed me a Bill of Laddding, which did not clearly show how much I had paid, and which they didn't actually even have a copy of for me. I had to take their original document which they would not give me and drive to a Kinkos to make a copy of the Bill of Laddinng during both pick up and drop off. This happened at the time of drop off even though I had asked several times ahead of time that they provide me with an invoice.
I paid the total bill in installments and was only given of the credit card receipts. That does not constitute an invoice. Furthermore, I had to ask for an actual invoice more than times from mid-July to the end of August. I called the company about the invoice, I drove to their office in an offer to pick it up in order to make it more convenient for them, and I wrote them several e-mails about this before any invoice was given to me. The chief Financial Officer in my department at my new employer had to also ask for an invoice. I myself was never sent an invoice until I filed this complaint with the Revdex.com, rather an incorrect invoice was sent to my new employer. That put me in an very uncomfortable situation of having to explain why I was asking to be reimbursed for $more than the invoice showed me having paid for the move
Also, while I understand that the claim was sent to insurance, the fact remains the company has not released entire boxes of mine. That is a considerable loss for me
Finally, I find ***s tone very unprofessional and it also misrepresents the situation when he passes the blame to me in his last message to the Revdex.com, when he says, "We have come to the conclusion you just can’t make some people happy." I am unhappy for due reason: because the company agreed on a day window during which they would deliver my things, which they did not adhere to. Then, they did not provide me with basic service like a correct invoice until I went to extreme measures to get it, only to give my employer an erroneous invoice. Lastly, they have not delivered all of my things. These are three very serious problems
Regards,
*** ***
*** and ***,
I got a message from the insurance company weeks ago about my claim. I called them back last week and left a message with the contact there, also named ***. I gave him my e-mail and phone number but have not heard back from him in over a week. Could you please have him contact me again so that my claim can be taken care of?
Have you found my missing boxes?
Thank you,
Dr***
Revdex.com #***
--
As a company we have tried to address all her complaints as they have aroseThere is nothing further A Better Way Moving can do at this point. We have turned her case over to insurance. Once insurance is involved A Better Way is out of the claim process, until we are notified by the insurance company on the resolution of the claim
A Better Way Moving and Storage
President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Would you please simply pass along the insurance company's contact information to me, so that I can contact them directly? Also, the last message does not address the question of my missing boxes. How will those be dealt with? Have they been located?
Regards,
[redacted]
The delivery date she demanded from us was between the 1st and the 4th of August and we delivered the 7th. This is not a week and a half. It was explained to her several times that for the cost of the move going this distance she would have to be flexible with our schedule on delivery which she was not. In fact she filed with the DOT on the date of pickup that we had not made delivery on time, which was July 17, 2014. If we pick up a load going over 2000 miles away unless by plane no one would ever think we could deliver that day. She also filed with the Revdex.com on July 31st about not making delivery on time. This is before we have even had a chance to meet the deadline of the dates we agreed on. I personally explained to her how the process worked when she came into our office. Which at that point I felt she understood. We provided her with a discounted price going this distance with other customers. Explaining to her that she is not the only customer we have to accommodate. We explained the process of delivery to her clearly she just did not want to accept it.
Upon delivery we gave her $200 for the inconvenience of being 3 days late. Even though the reason we were late was because of a breakdown and wild fires in Oregon. She took the discount and was fine at that moment.
As far as insurance we sent her a claim form within a day of finding out she had damages and missing items. The claim has already been filed and I just talked to the claim specialist and he was going to give her a call. After we file a claim and get all the paperwork to the insurance company it is out of A Better Way hands. That is why we pay them high premiums.
As far as her invoice delivery was made August 7, 2014 and she was given a copy of the bill that day. After contacting A Better Way regarding sending her an invoice with special requirements we had our accountant send her what she wanted. My accountant sent all this information to her employer.
We feel we have done everything within our power to accommodate [redacted] but it doesn’t seem to make a difference with her. We have come to the conclusion you just can’t make some people happy. We are sorry that everything we do is wrong in her eyes.
This is the second time this year we have been turned into the Revdex.com without having the opportunity to make the delivery on time. [redacted] has already made a complaint against A Better Way Moving. The delivery date for this move is August 4, 2014. We have explained to her several times...
that going this distance with other customers on the truck that we would do our best to comply with her demands. We charged her $1800 for her transportation, loading, and unloading of her items and with this discount price she would have to be flexible on pickup and delivery. If we would have charged her full price than the price would have been over $8000. Her delivery dates were July 30-August 4th. We are planning on delivery August 6, 2014. We are running behind 2 days because of a break down. I had to pull a truck from another area of the country and put on her move and get a rental for another move. We can’t control a breakdown and it was a serious breakdown. The EGR cooler went out on the truck and the truck was leaking oil rapidly. Unsafe to drive. No move or moving company going over 2000 miles away can guarantee a delivery date. We have from 3-21 businesses day to deliver. So we are in our time frame but we are not going to be there by the 4th of August due to the breakdown. If we did not break down we would have been there by the 4th of August. We have been able to move a couple of our moves up and made up some time but we are not making enough time to meet her deadlines. We will be there on the 6th which we feel is within reason considering the circumstances of the breakdown. We apolized to her about the inconvenience as well as offering her a financial discount. We have offered her a $100 and she said that was not going to help her. I am willing to offer $200. I will not offer her more than that.
On Friday the 19th of Sept. I contacted insurance and let them know the situation on [redacted] claim. [redacted] said he would contact her. He said he has left 2 messages for her. I also gave [redacted] his information (phone number and email). Regarding the 5 missing boxes we have not found them and it has been turned over to insurance and part of her claim. Everything at this point is in the hands of insurance. A Better Way is out of the situation until insurance notifies us on the result of the claim.
[redacted]insurance rep handling the claim)
1-800-480-3110
[redacted]@bakerintl.com
[redacted] Hammer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Thank you for your assistance. I am writing as a follow up to my complaint. I see that the case was closed yesterday, but I need to reopen the case. After the initial problem with the moving company, A Better Way, I filed a complaint about the week delay in their delivery of my things
Since then, I have experienced additional problems. I discovered that the company lost of my boxes and also damaged pieces of furniture/personal items during the moveI told me that the insurance reimbursement for the damaged items could take up to months, and have not responded to my most recent message about recovering the lost boxes
Additionally, I have requested an invoice from them more than times beginning on July (and again on July 25, July 26, Aug19, Aug21, etc.)I am still uncertain as to whether or not the invoice has been sent
I would like the claim reopened so that I can address these ongoing problems
Thank you,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regarding the invoice, I was not given actual invoices at any time during the move. When I asked for an invoice, they instead showed me a Bill of Laddding, which did not clearly show how much I had paid, and which they didn't actually even have a copy of for me. I had to take their original document which they would not give me and drive to a Kinkos to make a copy of the Bill of Laddinng during both pick up and drop off. This happened at the time of drop off even though I had asked several times ahead of time that they provide me with an invoice.
I paid the total bill in installments and was only given of the credit card receipts. That does not constitute an invoice. Furthermore, I had to ask for an actual invoice more than times from mid-July to the end of August. I called the company about the invoice, I drove to their office in an offer to pick it up in order to make it more convenient for them, and I wrote them several e-mails about this before any invoice was given to me. The chief Financial Officer in my department at my new employer had to also ask for an invoice. I myself was never sent an invoice until I filed this complaint with the Revdex.com, rather an incorrect invoice was sent to my new employer. That put me in an very uncomfortable situation of having to explain why I was asking to be reimbursed for $more than the invoice showed me having paid for the move
Also, while I understand that the claim was sent to insurance, the fact remains the company has not released entire boxes of mine. That is a considerable loss for me
Finally, I find ***s tone very unprofessional and it also misrepresents the situation when he passes the blame to me in his last message to the Revdex.com, when he says, "We have come to the conclusion you just can’t make some people happy." I am unhappy for due reason: because the company agreed on a day window during which they would deliver my things, which they did not adhere to. Then, they did not provide me with basic service like a correct invoice until I went to extreme measures to get it, only to give my employer an erroneous invoice. Lastly, they have not delivered all of my things. These are three very serious problems
Regards,
*** ***
*** and ***,
I got a message from the insurance company weeks ago about my claim. I called them back last week and left a message with the contact there, also named ***. I gave him my e-mail and phone number but have not heard back from him in over a week. Could you please have him contact me again so that my claim can be taken care of?
Have you found my missing boxes?
Thank you,
Dr***
Revdex.com #***
--
As a company we have tried to address all her complaints as they have aroseThere is nothing further A Better Way Moving can do at this point. We have turned her case over to insurance. Once insurance is involved A Better Way is out of the claim process, until we are notified by the insurance company on the resolution of the claim
A Better Way Moving and Storage
President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Would you please simply pass along the insurance company's contact information to me, so that I can contact them directly? Also, the last message does not address the question of my missing boxes. How will those be dealt with? Have they been located?
Regards,
[redacted]
The delivery date she demanded from us was between the 1st and the 4th of August and we delivered the 7th. This is not a week and a half. It was explained to her several times that for the cost of the move going this distance she would have to be flexible with our schedule on delivery which she was not. In fact she filed with the DOT on the date of pickup that we had not made delivery on time, which was July 17, 2014. If we pick up a load going over 2000 miles away unless by plane no one would ever think we could deliver that day. She also filed with the Revdex.com on July 31st about not making delivery on time. This is before we have even had a chance to meet the deadline of the dates we agreed on. I personally explained to her how the process worked when she came into our office. Which at that point I felt she understood. We provided her with a discounted price going this distance with other customers. Explaining to her that she is not the only customer we have to accommodate. We explained the process of delivery to her clearly she just did not want to accept it.
Upon delivery we gave her $200 for the inconvenience of being 3 days late. Even though the reason we were late was because of a breakdown and wild fires in Oregon. She took the discount and was fine at that moment.
As far as insurance we sent her a claim form within a day of finding out she had damages and missing items. The claim has already been filed and I just talked to the claim specialist and he was going to give her a call. After we file a claim and get all the paperwork to the insurance company it is out of A Better Way hands. That is why we pay them high premiums.
As far as her invoice delivery was made August 7, 2014 and she was given a copy of the bill that day. After contacting A Better Way regarding sending her an invoice with special requirements we had our accountant send her what she wanted. My accountant sent all this information to her employer.
We feel we have done everything within our power to accommodate [redacted] but it doesn’t seem to make a difference with her. We have come to the conclusion you just can’t make some people happy. We are sorry that everything we do is wrong in her eyes.
President
A Better Way Moving
This is the second time this year we have been turned into the Revdex.com without having the opportunity to make the delivery on time. [redacted] has already made a complaint against A Better Way Moving. The delivery date for this move is August 4, 2014. We have explained to her several times...
that going this distance with other customers on the truck that we would do our best to comply with her demands. We charged her $1800 for her transportation, loading, and unloading of her items and with this discount price she would have to be flexible on pickup and delivery. If we would have charged her full price than the price would have been over $8000. Her delivery dates were July 30-August 4th. We are planning on delivery August 6, 2014. We are running behind 2 days because of a break down. I had to pull a truck from another area of the country and put on her move and get a rental for another move. We can’t control a breakdown and it was a serious breakdown. The EGR cooler went out on the truck and the truck was leaking oil rapidly. Unsafe to drive. No move or moving company going over 2000 miles away can guarantee a delivery date. We have from 3-21 businesses day to deliver. So we are in our time frame but we are not going to be there by the 4th of August due to the breakdown. If we did not break down we would have been there by the 4th of August. We have been able to move a couple of our moves up and made up some time but we are not making enough time to meet her deadlines. We will be there on the 6th which we feel is within reason considering the circumstances of the breakdown. We apolized to her about the inconvenience as well as offering her a financial discount. We have offered her a $100 and she said that was not going to help her. I am willing to offer $200. I will not offer her more than that.
[redacted]
On Friday the 19th of Sept. I contacted insurance and let them know the situation on [redacted] claim. [redacted] said he would contact her. He said he has left 2 messages for her. I also gave [redacted] his information (phone number and email). Regarding the 5 missing boxes we have not found them and it has been turned over to insurance and part of her claim. Everything at this point is in the hands of insurance. A Better Way is out of the situation until insurance notifies us on the result of the claim.
[redacted]insurance rep handling the claim)
1-800-480-3110
[redacted]@bakerintl.com
[redacted] Hammer