On Friday the 19th of Sept I contacted insurance and let them know the situation on [redacted] claim [redacted] said he would contact her He said he has left messages for her I also gave [redacted] his information (phone number and email) Regarding the missing boxes we have not found them and it has been turned over to insurance and part of her claim Everything at this point is in the hands of insurance A Better Way is out of the situation until insurance notifies us on the result of the claim [redacted] *insurance rep handling the claim) 1-800-480- [redacted] @bakerintl.com [redacted] Hammer
This is the second time this year we have been turned into the Revdex.com without having the opportunity to make the delivery on time [redacted] has already made a complaint against A Better Way Moving The delivery date for this move is August 4, We have explained to her several times that going this distance with other customers on the truck that we would do our best to comply with her demands We charged her $for her transportation, loading, and unloading of her items and with this discount price she would have to be flexible on pickup and delivery If we would have charged her full price than the price would have been over $ Her delivery dates were July 30-August 4th We are planning on delivery August 6, We are running behind days because of a break down I had to pull a truck from another area of the country and put on her move and get a rental for another move We can’t control a breakdown and it was a serious breakdownThe EGR cooler went out on the truck and the truck was leaking oil rapidlyUnsafe to driveNo move or moving company going over miles away can guarantee a delivery date We have from 3-businesses day to deliver So we are in our time frame but we are not going to be there by the 4th of August due to the breakdown If we did not break down we would have been there by the 4th of AugustWe have been able to move a couple of our moves up and made up some time but we are not making enough time to meet her deadlines We will be there on the 6th which we feel is within reason considering the circumstances of the breakdown We apolized to her about the inconvenience as well as offering her a financial discount We have offered her a $and she said that was not going to help herI am willing to offer $ I will not offer her more than that [redacted] ***
The delivery date she demanded from us was between the 1st and the 4th of August and we delivered the 7th This is not a week and a half It was explained to her several times that for the cost of the move going this distance she would have to be flexible with our schedule on delivery which she was not In fact she filed with the DOT on the date of pickup that we had not made delivery on time, which was July 17, If we pick up a load going over miles away unless by plane no one would ever think we could deliver that day She also filed with the Revdex.com on July 31st about not making delivery on time This is before we have even had a chance to meet the deadline of the dates we agreed on I personally explained to her how the process worked when she came into our office Which at that point I felt she understood We provided her with a discounted price going this distance with other customers Explaining to her that she is not the only customer we have to accommodate We explained the process of delivery to her clearly she just did not want to accept it Upon delivery we gave her $for the inconvenience of being days late Even though the reason we were late was because of a breakdown and wild fires in Oregon She took the discount and was fine at that moment As far as insurance we sent her a claim form within a day of finding out she had damages and missing itemsThe claim has already been filed and I just talked to the claim specialist and he was going to give her a call After we file a claim and get all the paperwork to the insurance company it is out of A Better Way hands That is why we pay them high premiums As far as her invoice delivery was made August 7, and she was given a copy of the bill that day After contacting A Better Way regarding sending her an invoice with special requirements we had our accountant send her what she wanted My accountant sent all this information to her employer We feel we have done everything within our power to accommodate [redacted] but it doesn’t seem to make a difference with her We have come to the conclusion you just can’t make some people happy We are sorry that everything we do is wrong in her eyes President A Better Way Moving
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Would you please simply pass along the insurance company's contact information to me, so that I can contact them directly? Also, the last message does not address the question of my missing boxes How will those be dealt with? Have they been located? Regards, [redacted]
On Friday the 19th of Sept I contacted insurance and let them know the situation on [redacted] claim [redacted] said he would contact her He said he has left messages for her I also gave [redacted] his information (phone number and email) Regarding the missing boxes we have not found them and it has been turned over to insurance and part of her claim Everything at this point is in the hands of insurance A Better Way is out of the situation until insurance notifies us on the result of the claim [redacted] *insurance rep handling the claim) 1-800-480- [redacted] @bakerintl.com [redacted] Hammer
This is the second time this year we have been turned into the Revdex.com without having the opportunity to make the delivery on time [redacted] has already made a complaint against A Better Way Moving The delivery date for this move is August 4, We have explained to her several times that going this distance with other customers on the truck that we would do our best to comply with her demands We charged her $for her transportation, loading, and unloading of her items and with this discount price she would have to be flexible on pickup and delivery If we would have charged her full price than the price would have been over $ Her delivery dates were July 30-August 4th We are planning on delivery August 6, We are running behind days because of a break down I had to pull a truck from another area of the country and put on her move and get a rental for another move We can’t control a breakdown and it was a serious breakdownThe EGR cooler went out on the truck and the truck was leaking oil rapidlyUnsafe to driveNo move or moving company going over miles away can guarantee a delivery date We have from 3-businesses day to deliver So we are in our time frame but we are not going to be there by the 4th of August due to the breakdown If we did not break down we would have been there by the 4th of AugustWe have been able to move a couple of our moves up and made up some time but we are not making enough time to meet her deadlines We will be there on the 6th which we feel is within reason considering the circumstances of the breakdown We apolized to her about the inconvenience as well as offering her a financial discount We have offered her a $and she said that was not going to help herI am willing to offer $ I will not offer her more than that [redacted] ***
The delivery date she demanded from us was between the 1st and the 4th of August and we delivered the 7th This is not a week and a half It was explained to her several times that for the cost of the move going this distance she would have to be flexible with our schedule on delivery which she was not In fact she filed with the DOT on the date of pickup that we had not made delivery on time, which was July 17, If we pick up a load going over miles away unless by plane no one would ever think we could deliver that day She also filed with the Revdex.com on July 31st about not making delivery on time This is before we have even had a chance to meet the deadline of the dates we agreed on I personally explained to her how the process worked when she came into our office Which at that point I felt she understood We provided her with a discounted price going this distance with other customers Explaining to her that she is not the only customer we have to accommodate We explained the process of delivery to her clearly she just did not want to accept it Upon delivery we gave her $for the inconvenience of being days late Even though the reason we were late was because of a breakdown and wild fires in Oregon She took the discount and was fine at that moment As far as insurance we sent her a claim form within a day of finding out she had damages and missing itemsThe claim has already been filed and I just talked to the claim specialist and he was going to give her a call After we file a claim and get all the paperwork to the insurance company it is out of A Better Way hands That is why we pay them high premiums As far as her invoice delivery was made August 7, and she was given a copy of the bill that day After contacting A Better Way regarding sending her an invoice with special requirements we had our accountant send her what she wanted My accountant sent all this information to her employer We feel we have done everything within our power to accommodate [redacted] but it doesn’t seem to make a difference with her We have come to the conclusion you just can’t make some people happy We are sorry that everything we do is wrong in her eyes President A Better Way Moving
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Would you please simply pass along the insurance company's contact information to me, so that I can contact them directly? Also, the last message does not address the question of my missing boxes How will those be dealt with? Have they been located? Regards, [redacted]