A Bigger Better Mortgage

[redacted] I am rejecting the answer that the bigger better mortgage because 99% of the statements are .for instance I was in the marines and sent her my ddand discharge .I do have a lease option with my landlord but we decided we didn’t want to buy this house.I am not a delivery driver I am the operations manager for this district and my gross is 85,$ a year plus my wifes income.she knew this and never asked for any paperwork to be sent other than the military paperwork.of course I know we would have to send w-2;s and other paperwork.then after everything is said and I told her I would not use her company because of her jumping aroundand she even told our realtor to have us buy the house we were in.then she decided to charge us for the credit check ,which she never mentioned prior to the last email

[redacted] Yes, I did make several different quotes to them as he stated and I believe it’s an unfair complaint, I was only trying to help them and give them some optionsThe quotes were for different loan types and I know they know this Please read the e-mail attached that was sent to the [redacted] ’s yesterdayHe said he was a vet so I quoted him from that program but he can’t produce a certificate of eligibility from the VA and they can’t find him in their system so I can’t give him a VA loanHe was very upset about thatI also quoted him a loan based on a down payment of 26,which he said he has coming to him from his rent to own agreement but he can’t produce the lease showing the rent to own agreement so I can’t give him the credit for the 26,000.00, again he was very upsetThe last quote I gave him was given off of a 100% FHA program that because of him I will no longer offer since they don’t seem to understand the debt to income reductions for that programWhen the debt to income is lower the loan amount is also lower and 10% can be a big reductionAt this time he asked me about buying a mobile home which is not allowed on this programMobile homes are chattels and can be moved so I can’t offer a loan on it because it’s not considered attached real estate Again he was very upset and disappointedThey want a 300,home on a [redacted] and a [redacted] ***They have a lot of debt and are overleveraged as it isI can offer them something but but it is not what they wantI have been in business for thirteen years and this is my first complaintI think they are mad because they thought they were going to just call in and get what the wanted based on what they told me but I actually have to prove what they say they have which I don’t think they were expectingWhen I asked for documentation they started with the excuses(the VA lost my paperwork, I can’t find my lease) I offered solutions and asked for the VA forms to send in but they can’t find him in their systemI told him to go to his land lord for a copy of the lease, he immediately told me that his landlord didn’t have it eitherI find it hard to believe that the VA can’t find someone in their system who actually served and that this man lost his paperwork from the VA that entitles him to retirement benefits and that he knew the landlord lost his lease without going to the landlord and asking On any loan for anyone I would need a copy of the lease and months front and back canceled checks to prove the amount and term of the lease and that they paid on timeI can’t just take someone’s word for itThere is a lot of fraud prevention these days and documentation is curtail and they don’t have documentation to prove anything they told me Bailey C [redacted] CO [redacted] A Bigger Better Mortgage NLMS [redacted] [redacted] [redacted] [redacted] ---------- Forwarded message ---------- [redacted] *** [redacted] Below is from the lender that explains THEIR changes to their programI never advertise the terms or interest rate of the loan because they CAN change and they are different for different credits but my ad does say with approved credit, it’s not a given that you will qualify.You waited over two weeks to contact me after the initial quote and then it was your realtor, not you who contacted meI have no idea what it was that he told youOur initial conversation I did make a lower quote to you which was the same low quote that I made to your realtor using no down payment and adjusting your debt to income ratio, I also told him what you would qualify for with a down paymentYou asked me about buying a mobile home when the low quote was made to you initially and I told you no we can’t do mobile homes on this programYou’re confusion may be that I offered you a loan with a 55% DTI (debt to income ratio) in the event that you could come up with a 3.5% down payment but with NO down payment I can only go to 45% DTI as stated by the lender belowBringing the down payment would have given you a higher loan amount on a regular FHA loan with a different lender because your score is too low for this lenderThis is the ONLY lender I have that offers 100% LTV and they have score cut offs (below)I also offered you a quote based on your rent to own agreement with your land lord if you could prove the amount of the down payment but you couldn’t provide itI also offered you a quote on a VA loan if you could provide the Certificate of Eligibility but you can’tSo yes, there were several different quotes given to you Sorry that you have no down payment and that your score was too low for the loan amount you wanted but I did offer you something and it wasn’t good enough for youPeople like you who can’t get what they want always complain so I will no longer be offering 100% financing unless it’s to a real vet, which you are notThe VA also has score cut offs and DTI reductions for 100% financingI too have a report to make, it’s called fraud for propertyThose forged documents you sent me trying to get a VA loan are now going to the FBII’m sure that if you really were a vet you would not loose your paperwork and loose your retirementThe VA looks you up by your social to see if you were in the military and no evidence you ever wereMost complaints to any regulatory agency are usually filed by people who do not understand the loan process, didn’t like what was offered or are getting their information from a third party who is not a licensed loan originatorYou are all threePlease read the lender guideline below which was the quote I originally gave youI’m sure you remember that quote wasn’t high enough to get you the 300,house you wanted to buy and that’s why you asked about the mobile homeThis actually was the guideline I used for your original quote a month ago though the changes were recentI had to go back and read the lender’s emails but this is what I quoted you from originallyYou were qualified for a loan that you decided it was too small for youYou were also qualified for a larger loan if you came up with a down paymentYou were also qualified for a VA loan if you could prove your eligibilityYou will be receiving a bill for your credit reportPlease pay it promptly so it doesn’t show on your credit as an unpaid debt to a mortgage companyThe invoice will come on a separate e-mail from billingTHE Revdex.com will get a copy of this e-mail as wellYou have wasted a lot of my time, please do not contact me again [redacted] [redacted] *** -------- Original message -------- [redacted] Can you send me the guideline changes for the 100% financing on the LTV and credit score and the effective date of those changes? Bailey C [redacted] CO [redacted] [redacted] [redacted]

He is attaching my character because he can’t have what he wantsHe went out and got a realtor because he thought he could have a 300,home, he could if he had VA eligibility but he doesn’t; he didn’t think he would have to prove VA statusI have turned him in to the FBI for possible fraud for housing He sent some possible forged documentation to me but the VA can’t find him in their system which means that he is not eligible for the VA loanHe does not have the down payment required for a standard FHA programI have a no money down program but unlike the VA and standard FHA that allows for (55% DTI with his current credit score) The no money down program only goes to 45% DTI with his low credit score. On the no money down program you will notice that the interest rate is higher, that’s because there is no down payment and it is not a VA loan which are lessIf you put money down you get a better rate because there is less risk to the investor. I am including screenshots here so you can see how the decreased DTI (debt to income) effected the loan amount. The no money down program is the ad he called in onAfter I gave him the low offer of about 125,to 130,(initially on the very first call) he started asking me about trailer homesThis program does not allow for trailersThen he asked me about a VA loan, I calculated that for him and asked for paperwork. He can attack my character all he wantsI have been in finance for over thirteen years now without a single complaintThis guy is only upset because he wants more and I can’t give it to him with out the proper paperwork and he can’t provide it nor can the VA because they can’t find him in their system. Please see the attachedYou will see that the DTI reduction from a VA or FHA with a down payment has a higher DTI or called “bottom” on the softwareThe one with is the one he does qualify for, the one titled FHA to DTI is the one he would qualify for if he had a 3.5% down payment you will see that there is a down payment in the down payment boxOn the VA loan there is no down because the VA does not require it, it is also figured at 55% DTII can’t go to a higher DTI on the no money down because his credit is low and he is overleveragedThey are labeled according to their loan programs. If he wants to be angry with someone he can be angry with himself for not keeping up with his own paperwork from the VA (if he really is a vet) He can be mad at himself for overleveraging his credit (too much debt not enough income)He simply can’t have what he wants and what he can have isn’t good enough for him so he’s lashing out me for the situation that he created. He also thinks that if he complains to someone that I will be forced to give him what he wants or that I will agree to finance his 300,house to keep him from going public with thisHe can kick and scream but I can’t give him what he wants, even if he holds his breath and turns blue in the face. People apply for loans all the time and some do not qualify for anythingIn my opinion this guy is the most ungrateful person I’ve come across in my entire career, at least he was offered somethingIf he wants more he needs to pay off some debt but at this point I will not work with himThis is the kind of consumer that will scream that he didn’t understand his loan when he decides not to make the payment and that it’s my fault that he can’t pay it. He also complained that the payment on the VA loan was too highThat’s the payment that comes with a 300,loan amount with no money downIf he doesn't like the payment he needs to choose a lower loan amount with a payment he can affordHe can’t provide the paperwork to qualify for that loan anyway so why does he bring it up? As far as customer resolution? There will be noneHe doesn’t want what I actually can offer him and at this point knowing that there may be fraud on his part involved I can’t nor would I move forward with any loan for him. Please see the attachedI will no longer respond to his or your e-mailsThis is a waist of time, I have real customers to attend to and a business to run. I also have continued education this time of yearWe have to have the education do to this job so I think that the consumer should also have to be educated enough to understand what they are getting intoUDDAP thinks so as wellIn fact they require LO’s and Brokers to assess whether or not we think someone is competent enough to take out a mortgage. I have explained it here and I hope you are competent enough to understand the differences in the programs and at the very least to understand that different programs come with different requirementsMr*** doesn’t understand that he has too much debt and a low score and needs to provide VA eligibilityHe also doesn’t understand that different programs have different guidelines though I have said these very words to him. I only wish that UDDAP would offer LOs and Brokers a site to make our competency reports toI think if they did they would see those are the people who point a finger at someone else when they go into foreclosureThe CFPB states that the majority of calls it receives are consumer complaints that they can’t make their mortgage paymentMr*** is already complaining about the payment on the loan amount he applied forIt’s a good thing he can’t prove VA eligibility or he would have taken the loan as he did not complain about the payment when I quoted it to him, only now that he can’t have it. Bailey C*** CO NMLS *** A Bigger Better Mortgage NLMS *** DBA LoanShark http://loanshark.infohttp://abiggerbettermortgage.com***
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from: ***, *** to: Revdex.com date: Thu, Oct 27, at 12:PMsubject: RE: You have a New Message from Revdex.com Regarding Complaint #***I am rejecting this .I am not attacking her she flat out is lying .I have a witness in my realtor who talked to her and she told us both different stories .I would like her boss to contact me not her this is going nowhere

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Yes, I did make several different quotes to them as he stated and I believe it’s an unfair complaint, I was only trying to help them...

and give them some options. The quotes were for different loan types and I know they know this.  Please read the e-mail attached that was sent to the [redacted]’s yesterday. He said he was a vet so I quoted him from that program but he can’t produce a certificate of eligibility from the VA and they can’t find him in their system so I can’t give him a VA loan. He was very upset about that. I also quoted him a loan based on a down payment of 26,000.00 which he said he has coming to him from his rent to own agreement but he can’t produce the lease showing the rent to own agreement so I can’t give him the credit for the 26,000.00, again he was very upset. The last quote I gave him was given off of a 100% FHA program that because of him I will no longer offer since they don’t seem to understand the debt to income reductions for that program. When the debt to income is lower the loan amount is also lower and 10% can be a big reduction. At this time he asked me about buying a mobile home which is not allowed on this program. Mobile homes are chattels and can be moved so I can’t offer a loan on it because it’s not considered attached real estate.  Again he was very upset and disappointed. They want a 300,000 home on a [redacted] and a [redacted]. They have a lot of debt and are overleveraged as it is. I can offer them something but but it is not what they want. I have been in business for thirteen years and this is my first complaint. I think they are mad because they thought they were going to just call in and get what the wanted based on what they told me but I actually have to prove what they say they have which I don’t think they were expecting. When I asked for documentation they started with the excuses. (the VA lost my paperwork, I can’t find my lease) I offered solutions and asked for the VA forms to send in but they can’t find him in their system. I told him to go to his land lord for a copy of the lease, he immediately told me that his landlord didn’t have it either. I find it hard to believe that the VA can’t find someone in their system who actually served and that this man lost his paperwork from the VA that entitles him to retirement benefits and that he knew the landlord lost his lease without going to the landlord and asking.  On any loan for anyone I would need a copy of the lease and 12 months front and back canceled checks to prove the amount and term of the lease and that they paid on time. I can’t just take someone’s word for it. There is a lot of fraud prevention these days and documentation is curtail and they don’t have documentation to prove anything they told me.  Bailey C[redacted] CO [redacted] A Bigger Better Mortgage NLMS [redacted] 
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Below is from the lender that explains THEIR changes to their program. I never advertise the terms or interest rate of the loan because they CAN change and they are different for different credits but my ad does say with approved credit, it’s not a given that you will qualify.You waited over two weeks to contact me after the initial quote and then it was your realtor, not you who contacted me. I have no idea what it was that he told you. Our initial conversation I did make a lower quote to you which was the same low quote that I made to your realtor using no down payment and adjusting your debt to income ratio, I also told him what you would qualify for with a down payment. You asked me about buying a mobile home when the low quote was made to you initially and I told you no we can’t do mobile homes on this program. You’re confusion may be that I offered you a loan with a 55% DTI (debt to income ratio) in the event that you could come up with a 3.5% down payment but with NO down payment I can only go to 45% DTI as stated by the lender below. Bringing the down payment would have given you a higher loan amount on a regular FHA loan with a different lender because your score is too low for this lender. This is the ONLY lender I have that offers 100% LTV and they have score cut offs (below). I also offered you a quote based on your rent to own agreement with your land lord if you could prove the amount of the down payment but you couldn’t provide it. I also offered you a quote on a VA loan if you could provide the Certificate of Eligibility but you can’t. So yes, there were several different quotes given to you.  Sorry that you have no down payment and that your score was too low for the loan amount you wanted but I did offer you something and it wasn’t good enough for you. People like you who can’t get what they want always complain so I will no longer be offering 100% financing unless it’s to a real vet, which you are not. The VA also has score cut offs  and DTI reductions for 100% financing. I too have a report to make, it’s called fraud for property. Those forged documents you sent me trying to get a VA loan are now going to the FBI. I’m sure that if you really were a vet you would not loose your paperwork and loose your retirement. The VA looks you up by your social to see if you were in the military and no evidence you ever were. Most complaints to any regulatory agency are usually filed by people who do not understand the loan process, didn’t like what was offered or are getting their information from a third party who is not a licensed loan originator. You are all three. Please read the lender guideline below which was the quote I originally gave you. I’m sure you remember that quote wasn’t high enough to get you the 300,000 house you wanted to buy and that’s why you asked about the mobile home. This actually was the guideline I used for your original quote a month ago though the changes were recent. I had to go back and read the lender’s emails but this is what I quoted you from originally. You were qualified for a loan that you decided it was too small for you. You were also qualified for a larger loan if you came up with a down payment. You were also qualified for a VA loan if you could prove your eligibility. You will be receiving a bill for your credit report. Please pay it promptly so it doesn’t show on your credit as an unpaid debt to a mortgage company. The invoice will come on a separate e-mail from billing. THE Revdex.com  will get a copy of this e-mail as well. You have wasted a lot of my time, please do not contact me again. [redacted]
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 Can you send me the guideline changes for the 100% financing on the LTV and credit score and the effective date of those changes?  Bailey C[redacted] CO [redacted] 
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I am rejecting the answer that the bigger better mortgage because 99% of the statements are false .for instance I was in the marines and sent her my dd214 and discharge .I do have a lease option with my landlord but we decided we didn’t want to buy this house.I am not a delivery driver I am the operations manager for this district and my gross is 85,000.00 $ a year plus my wifes income.she knew this and never asked for any paperwork to be sent other than the military paperwork.of course I know we would have to send w-2;s and other paperwork.then after everything is said and I told her I would not use her company because of her jumping aroundand she even told our realtor to have us buy the house we were in.then she decided to charge us for the credit check ,which she never mentioned prior to the last email.