A Breathe Rite Carpet & Air Duct Cleaning CoLLC

Complaint: [redacted] I am rejecting this response because: There are inaccuracies in this response to my complaint, but I do not wish to pursue the matter furtherMy greatest complaint was that I twice contacted the business afterward asking if the business would reimburse me for the cost of repairing the security system, and the business did not respond to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/04/29) */ Contact Name and Title: [redacted] owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @charter.net Thank you for taking time to leave this review I would be happy to address this complaint as it is for the most part false The person that left this review was not the person that was even there when the cleaning was doneThe person that was there was his wife, which was confirmed when a day after the cleaning (the 15th of April) we went by the house and the person that is leaving this complaint stated how good the carpets were cleaned and that he just didn't want to pay that much moneyThere was no refund because all services that were paid for, were completed, and the carpet looked wonderfulThe technician spent four hours cleaning I am going to be unable to be completely truthful without coming off as insulting and don't mean to sound that way as carpet cleaning is what we do for a living so super heavily soiled carpets are something we are used to, and specialize in cleaningWe are by no means want anyone to be offended or insulted by what is to precede this but in order to explain our side we must explain in detail that we would normally try to omit Upon the initial inspection before any cleaning was done, the technician advised the customer that the [redacted] cleaning was not going to be enough to completely clean the carpets in their home due to the heavily soiled and stained condition of themThey were never told that we wouldn't honor the [redacted] , they were still given the service of the [redacted] without additional charge, they paid for additional services Breathe Rite does not want the customer expecting something that is just not possibleFor liability reasons, the technicians are required to recommend and record on the invoice any service they feel is needed and why The [redacted] as stated in the add is a pretreat and steam cleaning of rooms (square feet each) or stairs and one room or couch cushionsThis is a maintenance cleaning, this cleaning works great if the customer regularly (once to twice a year has their carpets maintained, and has the Teflon or protectant applied)The [redacted] also very clearly states that there would be additional fees for heavily soiled, or stained carpets The carpet should have been (and after our cleaning was) a very light beigeWhen we arrived there was black stains, human urine, and extremely heavy traffic areasBEFORE ANYTHING WAS DONE, the customer ( [redacted] ***) who signed our invoice was walked through the house and everything was explainedAfter the initial explanation, she was then advised of the different services that we could use for the kind of cleaning that would be required to clean these carpets correctlyFrom there, she had the ability and choice to initial the decline section under each recommended item She was then required to sign to allow us to begin cleaning with the services she wantedThe customer added a bathroom and a hall for additional cost The customer was only charged for square foot of cleaning when there was almost square foot of carpet cleaned as we cannot just clean the traffic areas, this would then have the opposite effect and leave clean spotsDue to the human urine in the carpet the customer was recommended a disinfectant The heavily soiled traffic areas require and additional kind of cleaning that is super labor intensive and as a customer courtesy, the technician not only did the area the customer paid for but continued the deep clean all the way to the wallThe customer was only charged for foot of disinfectant but it was used thorough the entire carpetAfter the carpet was done the customer had requested we put a protectant downThey were again only charged for square foot when it was applied to the entire floor The entire house was walked through on the day the customer called inWe sent a technician back out, the carpet was beautiful, not a stain left behindThe technician had the office on the phone when he did the walk throughThe person that left this complaint even stated that the carpets looked wonderfulThere was not one spot he complained about at that timeWhat he got upset about is that we would not give him money back Every service was completed over and above what the customer paid forAfter the cleaning was completed, the customer was then walked through the job and was pleased and signed off that they were satisfied at that time and paidThis appears to be a matter of a husband being upset that his wife spent money or a scamBreathe Rite maintains their stand on this matter, no refund will be paid