A Brush and a Beverage

I received orders for a painting class from *** ***My policy is to cancel any classes that have less than in attendanceI have had to do this several times and always offer a full refund or moneys to be used at another eventWhen *** let me know that he had planned to propose to
his girlfriend, I explained that I wished he had let me know because in addition to my policy, I had a sick son at home and may have been able to make arrangements for himI did ask *** if his father was ***When he said yes, I simply explained that his fathers family and I went to church together and we knew each other wellI was not claiming to be a family friend, I actually know his fathers family wellWe are all friends on FacebookThis, to me, shows that his family does know me and trusts me.This is when the situation changed for meAs a business, I have policies because if I did not, as a "provider of services", I could spend every waking moment serving the publicI pride myself and my business in accommodating my customersFor this reason, I reached out to his father to see how long this had been planned and how badly I would be screwing up this once in a lifetime, special eventI now see how ***, who does not know me, could see this as unprofessionalI apologized and I did offer him his money back once he explained that his girlfriend would not have another night off for weeks and that he needed to propose that nightI wished him well and told him that I would refund his money on Friday when I was back in the shopI did not offer to do this on Thursday because, as I said, I am home with a sick child and also had to cancel all of my homeschool classes for this day, as well. In response to the information that he contacted the Revdex.com, I messaged him and told him that I would be happy to make it in today and get him his money back and would also be happy to have him come in and paint with his girlfriend in one of our couples classes for freeI apologized for the misunderstanding and explained that I only contacted his father because I wanted to see if I was completely ruining a once in a lifetime eventFor this, I would have accommodated himWhen I realized that he was upset with me, I was confused about what I had done, but now I understand that I know his fathers family, to *** I am a complete strangerI did apologizeWhat I have learned from this, unfortunately, is stick to your policyno exceptions