A C C Warranty Services

Review: Submitted a request to cancel the service contract (#[redacted]) and provide a pro rata refund on Feb2, 2014 and have made five contacts to ACC since with NO response whatever. When calling ACC, it seems as though I'm talking to an answering service and each time was told that someone will call back. To this point. NO ONE from ACC has contacted me and no pro rata refund has been received. Additionally, no claims have been filed against this service contract.Desired Settlement: ACC needs to honor the terms of the contract which state a pro rata refund will be provided at termination of the contract less a cancellation fee. Contract terms also state that OK limits the fee to $50.00.

Review: While attending an RV rally in Gillette, WY on July 4, 2013 my husband and I purchased a 36-month extended service warranty on our motor coach from ACC Warranty Group based in Indianapolis, IN. Their address listed on our contract is 8888 Keystone Crossing, telephone number 1-888-2999-9888. Less than nine months later we sold our motor coach. We sent a certified letter of cancellation to ACC on May 1, 2014. The letter was signed for by an employee in their office so we know they received it. We have made numerous calls to their telephone number and left countless voicemails over the past 4-month period. We have not received our refund for the unused balance remaining on our contract nor have we received any response from ACC via telephone, mail or email. In desperation we have even involved our South Dakota State Attorney General's Office. The investigator from the Attorney General's office reported to us that their communications to ACC had been returned "Undeliverable, No Forwarding Address". So now we don't know what to do next to get our refund.Desired Settlement: We expect a refund of $2726.00 for the balance of the unused portion remaining on our contract. Conditions stated in our contract stipulated refunds would be granted upon receipt of a written cancellation letter which we fulfilled.

We placed a down payment to ACC Warranty for 1850 dollars in June 2014 as our old warranty from another company expired at the end of June. We agreed to pay a monthly payment after that for an additional 10 months. Mr. Burgess, the alleged president of the company was not a professional man from the beginning and that should have been my first clue but we needed the extra peace of mind that an extended warranty provides as our business takes us on the road. I sent the payment in on a Thursday via on-line. The following Monday we were terminated because Mr. Burgess accused us of committing a fraudulent act in violation of our contract. This was three days after we sent our payment in-long enough for the payment to clear our bank and into his hands. Mr. Burgess told us he was going to keep our money for 30 days because, "he could", all the time accusing us of trying to scam service on our RV. We had questions we needed answered and he (Mr. Burgess) became angry and suspended our email account and refused to answer any phone calls from that point on. We immediately contacted our financial institution and tried to stop payment but it was too late. Here it is in early September of 2014 and we have yet to receive our refund. Do not do business with this company. Mr. Burgess is rude, obnoxious and cannot be trusted to deliver anything he tells you over the phone. He is arrogant and obviously a thief as he has no intention of returning our money.

Review: I purchased insurance from ACC Warranty Service. The Insurance was effective 5/1/2013. On 10/11/2013 I called the company because they were refusing to pay a claim for a covered item in my motor home. The person on the phone ([redacted]) stated they were canceling the coverage effective 10/11/2013. They further stated that the refund due me for the remainder of the coverage would be remitted within 30 business day (4-6 weeks). Talked to [redacted] on 1/17/14 while in Quartzsite, he stated I would have a check within 30 days. I spoke to [redacted] again in late February (on the phone) and he stated I would have a check within 10 days, and still have not received my refund. I have found that there are many complaints for this company for not paying claims and not responding to complaints. I paid 4760.00 for the warranty, and he owes me over 4000.00 in a refund that he hasn't paid. and all he has to say is how everybody is trying to rip him off. All I see is how he is ripping off the people that are trying to live on there fixed incomes.Desired Settlement: All I want is my refund, the over 4000.00 that you owe me.

Review: Company going out of business with out any notification. Needed to us my purchased service and number has been diconedted . All my corespodence is by email and mustbe on a cloud discription is blank. IDesired Settlement: I want all my money back for this service I purchased $1500

I purchased a five-year RV warranty from ACC on July 18, 2012. On September 17, 2013 I took my RV to[redacted] in Willow Street, PA for repairs. [redacted] followed ACC's procedure to file a claim and received approval. By December 16, 2013 ACC had not paid [redacted] despite multiple attempts to resolve this with ACC by phone and email. As a result, my wife and I were personally liable and required to pay [redacted] $979.97. Additionally, ACC has arbitrarily deactivated our account, rendering the warranty terminated more than three years from its scheduled expiration. This is not the first problem we have had with ACC. I will provide documentation if necessary for your investigation. The documentation includes ACC's sales materials, copy of the warranty, emails, proof of payment, and a list of dates and efforts to resolve this with ACC.