A C & E Home Inspection Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Below you will see the email exchange between AC&E and myselfThe bottom email is me, and the response from AC&E is at the topWe absolutely specifically requested [redacted] becasue we have used him for past inspections and thoguht HE was VERY thorough each time As you can see from the picture I attached with his employee in the lower right corner, the view of the pipe is NOT obstructed as he claims it isI don't believe that a refund is out of orderHe hasn't even offer to compromiseKnowing that his employee did not comlete a thorough inspectionThe inspector did a visual inspection of the roof and visually gave the opinion that the roof was new, but you can see from my picture of him in the attic the pipe is covered in tape at the top and blakets to soak up water at the bottomAgain...I AM NOT AN EXPERT, which is why we paid over $for the expertsI had no clue what these things are supposed to look like, and not look like.In all fairness ED did a great job for us the times we used him in the pastMy issue is with his refusal to take responsibility for his employees poor perforamce and issue a refund.Dear [redacted] looking over your photo, I still dont see any reason to refund youyour roof is a new roof and at the most you would need is a replacement flashing boot on the roofThat would be in question even at this pointi copy ed the end of your report for you to re-read the report does not say in any location that we will guarantee any part of the housesorry you feel this way but a refund is not in order This report should not be considered a guarantee or warrantee in any way shape or form as to the current condition of the house defects reported or UN reported.At the time of the inspection the home had items stored, due to items in the home many areas were unable to be properly inspectedAlthough this is not uncommon, it is our recommendation to have a through final walkthrough accomplished by our company prior to closing to look over the home again after all items are removedThe final walk though should not be taken lightly and the home needs to be looked over in great detailA check list is provided for you in this report In a message dated [redacted] writes: [redacted] Let's recapI called and made an appointment SPECIFICALLY requesting youThe day of the appointment my husband was called in to work, and he asked me to call AC&E and ask [redacted] to call mehe wanted to speak with you before the inspection since he could not be thereI was then informed by the not so customer friendly girl answering your phones that my appointment was not with you, but with [redacted] You made every excuse in the book last night 4/ [redacted] when we called to complain about all the issues we've found that AC&E missedYou took NO ownership of any of the issues we called aboutAt this juncture, I'm requesting a FULL refundAC&E's poor services has cost us more than triple the amount of the inspection to fix all the things missedI am not certified, you guys are the professionals and this should not have missedPlease feel free to reach out to me to discuss the refund If I do not hear back from you via email or phone I will assume you're not interested in rectifying the situationAt this point I will move forward with leaving feedback on any and all websites that I can place a review for AC&E on, and I will call the Revdex.com and forward them all the pictures I have from that day, along with everything that was missedThis picture is clear as dayUnless he's blindhow could this "certified expert" miss this? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

** was very thorough and he sincerely helped us, the purchaser in making a decision by explaining each of the potential hazards he found in the houseIt takes a lot of experience to do what ** did in the houseI appreciate his emphatic comments and recommendationsWe will hire him again when we finally find another house

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Below you will see the email exchange between AC&E and myselfThe bottom email is me, and the response from AC&E is at the topWe absolutely specifically requested ** becasue we have used him for past inspections and thoguht HE was VERY thorough each time As you can see from the picture I attached with his employee in the lower right corner, the view of the pipe is NOT obstructed as he claims it is. I don't believe that a refund is out of orderHe hasn't even offer to compromiseKnowing that his employee did not comlete a thorough inspectionThe inspector did a visual inspection of the roof and visually gave the opinion that the roof was new, but you can see from my picture of him in the attic the pipe is covered in tape at the top and blakets to soak up water at the bottomAgain...I AM NOT AN EXPERT, which is why we paid over $for the expertsI had no clue what these things are supposed to look like, and not look like.In all fairness ED did a great job for us the times we used him in the pastMy issue is with his refusal to take responsibility for his employees poor perforamce and issue a refund.Dear *** *** looking over your photo, I still dont see any reason to refund youyour roof is a new roof and at the most you would need is a replacement flashing boot on the roofThat would be in question even at this pointi copy ed the end of your report for you to re-read the report does not say in any location that we will guarantee any part of the housesorry you feel this way but a refund is not in order This report should not be considered a guarantee or warrantee in any way shape or form as to the current condition of the house defects reported or UN reported.At the time of the inspection the home had items stored, due to items in the home many areas were unable to be properly inspectedAlthough this is not uncommon, it is our recommendation to have a through final walkthrough accomplished by our company prior to closing to look over the home again after all items are removedThe final walk though should not be taken lightly and the home needs to be looked over in great detailA check list is provided for you in this report.
In a message dated *** *** *** *** *** *** *** writes:*** ***
*** *** *** *** *** ** *** * *** ***
*** * *** *** *** ** *** *** *** *** *** * *** *** ***
*** *** *** *** *** ** *** *** *** *** *** *** *** *** **
*** *** *** *** ** *** *** *** *** *** *** ** ** *** *** ***
* *** *** *** *** *** ** *** ** *** ** *** *** *** ***
***
Let's recapI called and made an appointment SPECIFICALLY requesting youThe day of the appointment my husband was called in to work, and he asked me to call AC&E and ask ** to call mehe wanted to speak with you before the inspection since he could not be thereI was then informed by the not so customer friendly girl answering your phones that my appointment was not with you, but with *** You made every excuse in the book last night 4/** when we called to complain about all the issues we've found that AC&E missedYou took NO ownership of any of the issues we called aboutAt this juncture, I'm requesting a FULL refundAC&E's poor services has cost us more than triple the amount of the inspection to fix all the things missedI am not certified, you guys are the professionals and this should not have missedPlease feel free to reach out to me to discuss the refund If I do not hear back from you via email or phone I will assume you're not interested in rectifying the situationAt this point I will move forward with leaving feedback on any and all websites that I can place a review for AC&E on, and I will call the Revdex.com and forward them all the pictures I have from that day, along with everything that was missedThis picture is clear as dayUnless he's blindhow could this "certified expert" miss this?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

She did not request ** and the Engineer that she was set up with was highly completent NYS Licensed Engineer, we were able to accommodate the change in her time, even with a pending snowstormThe complaint states that AC&E missed leaking windows, we cannot open up walls, it was not until the
contractor opened up walls *** *** was able to see the leaking seal around the windowsThe pipe she is referring to in the attic is a vent pipe, the roof is a new roof, the blanket she is referring is from the old roof and has nothing to do with the new roofNor is she able to provide photos of any leaks, when asked if there were any leaks during her final walk thru or before now, the answer was "No"This blanket has nothing to do with the new roofThere is no refund due

** was very thorough and he sincerely helped us, the purchaser in making a decision by explaining each of the potential hazards he found in the house. It takes a lot of experience to do what ** did in the house. I appreciate his emphatic comments and recommendations. We will hire him again when we finally find another house.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Below you will see the email exchange between AC&E and myself. The bottom email is me, and the response from AC&E is at the top. We absolutely specifically requested ** becasue we have used him for 2 past inspections and thoguht HE was VERY thorough each time.  As you can see from the picture I attached with his employee in the lower right corner, the view of the pipe is NOT obstructed as he claims it is. I don't believe that a refund is out of order. He hasn't even offer to compromise. Knowing that his employee did not comlete a thorough inspection. The inspector did a visual inspection of the roof and visually gave the opinion that the roof was new, but you can see from my picture of him in the attic the pipe is covered in tape at the top and blakets to soak up water at the bottom. Again...I AM NOT AN EXPERT, which is why we paid over $500 for the experts. I had no clue what these things are supposed to look like, and not look like.In all fairness ED did a great job for us the 2 times we used him in the past. My issue is with his refusal to take responsibility for his employees poor perforamce and issue a refund.Dear [redacted]  looking over your photo, I still dont see any reason to refund you. your roof is a new roof and at the most you would need is a replacement flashing boot on the roof. That would be in question even at this point. I copy ed the end of your report for you to re-read the report does not say in any location that we will guarantee any part of the house. sorry you feel this way but a refund is not in order.  This report should not be considered a guarantee or warrantee in any way shape or form as to the current condition of the house defects reported or UN reported.At the time of the inspection the home had items stored, due to items in the home many areas were unable to be properly inspected. Although this is not uncommon, it is our recommendation to have a through final walkthrough accomplished by our company prior to closing to look over the home again after all items are removed. The final walk though should not be taken lightly and the home needs to be looked over in great detail. A check list is provided for you in this report. 

In a message dated [redacted] 
writes:[redacted]
[redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Let's recapI called and made an appointment SPECIFICALLY requesting you. The day of the appointment my husband was called in to work, and he asked me to call AC&E and ask ** to call me. he wanted to speak with you before the inspection since he could not be there. I was then informed by the not so customer friendly girl answering your phones that my appointment was not with you, but with [redacted] You made every excuse in the book last night 4/** when we called to complain about all the issues we've found that AC&E missed. You took NO ownership of any of the issues we called about. At this juncture, I'm requesting a FULL refund. AC&E's poor services has cost us more than triple the amount of the inspection to fix all the things missed. I am not certified, you guys are the professionals and this should not have missed. Please feel free to reach out to me to discuss the refund If I do not hear back from you via email or phone I will assume you're not interested in rectifying the situation. At this point I will move forward with leaving feedback on any and all websites that I can place a review for AC&E on, and I will call the Revdex.com and forward them all the pictures I have from that day, along with everything that was missed. This picture is clear as day. Unless he's blind... how could this "certified expert" miss this? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I called AC&E for a home inspection and specifically requested my appointment be with [redacted]. They booked me and gave me a date and time. One the day of the inspection my husband was called in to work and would miss the inspection, so he asked me to call AC&E and ask for ** to call him so they could discuss a few things prior to the inspection. When I called, the VERY snotty girl who answers his phone lines advised me that my appointment was not with **, but with one of the other employees of AC&E. Of course I was upset b/c that’s not what I asked for. She couldn’t have cared less. Her attitude was you get what we give you. We were hours from the inspection, and with a snow storm coming proceeded with this other person.

We have closed on the house and have now found a laundry list of things missed by this “certified” expert that AC&E sent us.

The list of items missed include:

• Windows that need to replaced because they leak. Our contractor showed us right away where the leaks are around the window.

• A pipe in the attic that leads to the roof was held together with duct tape, and covered with a blanket to soak up the rain coming in from the roof.

• He only did a visual inspection of the roof. He did not climb onto the roof the thoroughly inspect it.

Even after sending [redacted] time stamped pictures I took with my cell phone the day of the inspection he still denied any responsibility, AND attempted to place the blame on us ….the non-certified experts. My husband explained to ** that we hired AC&E because we ARE NOT experts.

According to our contractor, plumber and electrician, they don’t know how on earth an inspector could have possibly missed any of the NUMEROUS items they found.Desired Settlement: I have requested a refund. I even sent ** the picture that I have. He still denied any responsibility. He didn't even make an attempt to be fair. I have our email exchange if someone would like to read them and/or see the picture. AT this point we would like a full refund. The things they missed that we now have to fix is costing us a pretty penny!! We are first time homeowners and he didn't take the opportunity to do the right thing.

Business

Response:

She did not request ** and the Engineer that she was set up with was highly completent NYS Licensed Engineer, we were able to accommodate the change in her time, even with a pending snowstorm. The complaint states that AC&E missed leaking windows, we cannot open up walls, it was not until the contractor opened up walls [redacted] was able to see the leaking seal around the windows. The pipe she is referring to in the attic is a vent pipe, the roof is a new roof, the blanket she is referring is from the old roof and has nothing to do with the new roof. Nor is she able to provide photos of any leaks, when asked if there were any leaks during her final walk thru or before now, the answer was "No". This blanket has nothing to do with the new roof. There is no refund due.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Below you will see the email exchange between AC&E and myself. The bottom email is me, and the response from AC&E is at the top. We absolutely specifically requested ** becasue we have used him for 2 past inspections and thoguht HE was VERY thorough each time. As you can see from the picture I attached with his employee in the lower right corner, the view of the pipe is NOT obstructed as he claims it is. I don't believe that a refund is out of order. He hasn't even offer to compromise. Knowing that his employee did not comlete a thorough inspection. The inspector did a visual inspection of the roof and visually gave the opinion that the roof was new, but you can see from my picture of him in the attic the pipe is covered in tape at the top and blakets to soak up water at the bottom. Again...I AM NOT AN EXPERT, which is why we paid over $500 for the experts. I had no clue what these things are supposed to look like, and not look like.In all fairness ED did a great job for us the 2 times we used him in the past. My issue is with his refusal to take responsibility for his employees poor perforamce and issue a refund.Dear [redacted] looking over your photo, I still dont see any reason to refund you. your roof is a new roof and at the most you would need is a replacement flashing boot on the roof. That would be in question even at this point. I copy ed the end of your report for you to re-read the report does not say in any location that we will guarantee any part of the house. sorry you feel this way but a refund is not in order. This report should not be considered a guarantee or warrantee in any way shape or form as to the current condition of the house defects reported or UN reported.At the time of the inspection the home had items stored, due to items in the home many areas were unable to be properly inspected. Although this is not uncommon, it is our recommendation to have a through final walkthrough accomplished by our company prior to closing to look over the home again after all items are removed. The final walk though should not be taken lightly and the home needs to be looked over in great detail. A check list is provided for you in this report.

In a message dated [redacted] writes:[redacted]

Let's recapI called and made an appointment SPECIFICALLY requesting you. The day of the appointment my husband was called in to work, and he asked me to call AC&E and ask ** to call me. he wanted to speak with you before the inspection since he could not be there. I was then informed by the not so customer friendly girl answering your phones that my appointment was not with you, but with [redacted] You made every excuse in the book last night 4/** when we called to complain about all the issues we've found that AC&E missed. You took NO ownership of any of the issues we called about. At this juncture, I'm requesting a FULL refund. AC&E's poor services has cost us more than triple the amount of the inspection to fix all the things missed. I am not certified, you guys are the professionals and this should not have missed. Please feel free to reach out to me to discuss the refund If I do not hear back from you via email or phone I will assume you're not interested in rectifying the situation. At this point I will move forward with leaving feedback on any and all websites that I can place a review for AC&E on, and I will call the Revdex.com and forward them all the pictures I have from that day, along with everything that was missed. This picture is clear as day. Unless he's blind... how could this "certified expert" miss this?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

** was very thorough and he sincerely helped us, the purchaser in making a decision by explaining each of the potential hazards he found in the house. It takes a lot of experience to do what ** did in the house. I appreciate his emphatic comments and recommendations. We will hire him again when we finally find another house.