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A C GIRL Heat, Air & HERS Rater

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A C GIRL Heat, Air & HERS Rater Reviews (3)

The first time AC Girl came to repair my heater, the appointment went as scheduled, the work was done and the experience was positive. Subsequently, AC Girl made an appointment to install a new heating and air conditioning unit that was not for us, but for someone else. As a renter, I did not realize the unit wasn't intended for us until they showed up to install it and realized we were the wrong house. Shortly after, I needed their services again for my AC unit. The first scheduled appointment date arrived and we were told the repairman had come to our home, had spent 30 minutes knocking and that no one answered the door. My son was home and waiting and never heard anyone. They were quite rude about it. The second attempt resulted in no one showing up. When I called the company, the receptionist was a little confused and, after looking at her notes, said, "oh your right, the work wasn't done, let me see what happened". On a return phone call, I was told the repairman had once again came out, knocked and called my son's phone to say he was here. There is NO record of a phone call (welcome to the digital age- you can't pretend to call someone because mobile phones RECORD ALL CALLS). Nor did anyone ever knock because my son was here and waiting! There was a general business card I found on my mailbox when I got home and I honestly believe someone dropped it off after my phone call to AC Girl but before I got home from work. While the general incompetence if frustrating, the outright lying is appalling. I rarely write reviews but I feel that their business practices, rudeness and outright lying and attempt to blame us for their no show warrants this review.

Review: My ac unit stopped working properly in may. AC GIRL still has not properly installed it..as of today 10/14/2013.I have no ac or heater.

wk order[redacted] sent to my house by [redacted] insurance ac girls phone XXX-XXX-XXXX..date they came to house 7/29/13 FIRST UNIT: AC GIRL neglected to see fax of approval on the 1st unit which finally got to us 8/13 only to find out it doesn't fit..Then had to wait for SECOND UNIT: which was installed on 8/21 which as of today 10/14/13 is not working. NO AC OR HEAT.Desired Settlement: unclear I have lost wages and mental distress all summer air was improperly working.

My ac unit stopped working properly in may. AC GIRL still has not properly installed it..as of today 10/14/2013.I have no ac or heater.

wk order[redacted] sent to my house by [redacted] insurance ac girls phone XXX-XXX-XXXX..date they came to house 7/29/13 FIRST UNIT: AC GIRL neglected to see fax of approval on the 1st unit which finally got to us 8/13 only to find out it doesn't fit..Then had to wait for SECOND UNIT: which was installed on 8/21 which as of today 10/14/13 is not working. NO AC OR HEAT.

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Description: Heating & Air Conditioning

Address: 13389 Folsom Blvd # 300-216, Folsom, California, United States, 95630

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www.acgirl.net


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